What’s New
We’ve rolled out advanced analytics and performance improvements across UCaaS. Partners now have more powerful insights into customer usage and a smoother communication experience across desktop and mobile.

Why You’ll Love It

• Advanced departmental analytics: Get crystal-clear visibility into call volumes, performance metrics, and trends to support smarter staffing and workforce management.
• Smart missed call reporting: Never wonder about missed opportunities again. Calls are categorized by reason with actionable insights for follow-up.
• Mobile call quality feedback: End users can rate call quality directly in the app, while we handle the technical correlation behind the scenes.
• Faster shared inboxes: Load times improved from 5–10 seconds to near-instant.
• Enhanced mobile call handling: Redesigned interface prevents accidental disconnections.
• Crystal-clear image viewing: Android image attachments now load perfectly.
• Smarter proximity sensors: Prevent unintended screen blackouts during calls.
• Under the hood upgrades: Improved network resilience and responsiveness keep users connected when it matters most.
  
  

How to Access It
These updates are rolling out now across all platforms. No setup required. Simply update to the latest app versions:

• Android: 24.50.3
• Desktop: 25.36.1

Questions? Check our tutorials below or reach out to support!

- Organization and Department Grouping
- Missed Calls Report with Department Filtering
- Advanced Organization and Department Analytics with Drilldown Detail