This update fixes an issue that prevented some partners from downloading call recordings and improves how call history displays on Android devices for a more intuitive experience.

What’s Fixed

• Addressed an authentication error that could prevent partners from downloading call recordings. Partners can now access and download recordings without interruption.
• Updated Android call history to show calls answered by other team members, with more intuitive icons for call direction and handling.

How to Access It

• Call Recording Access: Automatically restored for all affected accounts.
• Android Call History: Available in app version 24.50.6 on Google Play.

This UCaaS release introduces a new framework for you to try early features, lays the groundwork for mobile single sign-on, and strengthens reliability for contacts and presence services. Together, these updates give you more control over feature adoption, prepare the platform for upcoming authentication improvements, and smooth daily performance.

What’s New

• The new Early Adopters Program lets you opt into early release features through stages such as Concept, Alpha, and Beta. You can decide when and how to explore new capabilities.
• Preparatory updates for Mobile SSO support authentication through your organization’s identity provider. This update enables a split login experience and session handling improvements, setting up broader authentication enhancements planned later this year.
• BLF services have been modernized to resolve memory-related issues that previously caused presence status problems and to improve reliability during busy periods.
• Desktop contacts searches now provide clear feedback when queries exceed system length limits, replacing silent truncation with clear error messages.
  
  

Why You’ll Love It

This release is about control, readiness, and reliability. The Early Adopters framework puts you in charge of how and when you explore new features. Updates to mobile authentication prepare you for smoother, more secure access in the future. And infrastructure and desktop improvements remove common frustrations, making everyday use easier.

How to Access It

These updates are live now across UCaaS. Make sure you are running the latest versions:

• Android: 24.50.5
• iOS: 23.25.3
• PBX: 25.38.1
• Desktop: 25.38.1
• Plugins: 25.38.1

Review the detailed Knowledge Base release notes here: Early Access Opt-In KB

This UCaaS release introduces AI-powered text-to-speech greetings (available for early access), new PBX data export tools, and enhanced call reporting. It also brings minor Android updates to improve performance and ensure compatibility with future versions, plus bug fixes that improve reliability across mobile, PBX, and Teams integrations.

What’s New

• AI-generated greetings are now available for early access. Administrators can create text-to-speech greetings directly from Auto Attendant and Mailbox edit views, making it faster to set up and adjust voice services.
• Bulk export tools are now available in PBX. You can export extensions, devices, users, and other configuration data, eliminating time-consuming copy-and-paste workflows.
• Call Detail Records now include a “Dialed Number” column and a dedicated view page with clearer call flow visualization. These improvements make call analytics and troubleshooting much easier.
• Minor updates to the Android app improve performance and ensure continued compatibility with future Android versions.
• The mobile app now handles fold/unfold actions properly on Samsung Galaxy Fold and similar devices, preventing unintended call redials.
• PBX call routing settings (Do Not Disturb and After Hours) now save correctly instead of reverting to defaults.
• Microsoft Teams domain verification setup is now more reliable. A clearer resolution path helps partners address domain conflicts during setup without engineering intervention.

Why You’ll Love It

These updates bring practical improvements across the board. You can configure greetings in seconds with AI-powered text-to-speech, export PBX data without manual effort, and gain sharper visibility into call flows with improved reporting. Mobile users benefit from compatibility and performance updates, as well as fixes for foldable devices. Administrators also enjoy smoother PBX and Teams integrations.

How to Access It

These updates are live now across UCaaS.

• How to enable early access features
• How to use AI Generated Text-to-Speech for Auto Attendant and Mailboxes

What’s New
We’ve rolled out advanced analytics and performance improvements across UCaaS. Partners now have more powerful insights into customer usage and a smoother communication experience across desktop and mobile.

Why You’ll Love It

• Advanced departmental analytics: Get crystal-clear visibility into call volumes, performance metrics, and trends to support smarter staffing and workforce management.
• Smart missed call reporting: Never wonder about missed opportunities again. Calls are categorized by reason with actionable insights for follow-up.
• Mobile call quality feedback: End users can rate call quality directly in the app, while we handle the technical correlation behind the scenes.
• Faster shared inboxes: Load times improved from 5–10 seconds to near-instant.
• Enhanced mobile call handling: Redesigned interface prevents accidental disconnections.
• Crystal-clear image viewing: Android image attachments now load perfectly.
• Smarter proximity sensors: Prevent unintended screen blackouts during calls.
• Under the hood upgrades: Improved network resilience and responsiveness keep users connected when it matters most.
  
  

How to Access It
These updates are rolling out now across all platforms. No setup required. Simply update to the latest app versions:

• Android: 24.50.3
• Desktop: 25.36.1

Questions? Check our tutorials below or reach out to support!

- Organization and Department Grouping
- Missed Calls Report with Department Filtering
- Advanced Organization and Department Analytics with Drilldown Detail

UCaaS just got a major upgrade across mobile and desktop. From smarter analytics to faster inbox performance, these updates give partners and their customers more clarity, reliability, and control in everyday communication.

What’s New

• Department leaders now have access to Advanced Department Analytics, a comprehensive dashboard that tracks call volumes, performance indicators, and trends by department. The dashboard also surfaces during-hours missed call reporting and includes CSV export capabilities, giving partners more flexibility to analyze and share data.
• On mobile, users can now provide call quality feedback after each call. These ratings are paired with technical data to help identify and troubleshoot issues more effectively.
• Desktop users assigned to multiple shared inboxes will notice a major speed boost. Load times that previously took several seconds now feel nearly instant, eliminating freezes and interruptions.
• Addressed a bug where declining a call might cause a user to unintentionally redial a previous caller.
  
  

Why You’ll Love It

Partners and their teams now have sharper visibility into call quality, smarter tools for managing call volume, and a smoother desktop experience. These updates remove pain points while adding insight, so UCaaS feels faster, smarter, and more dependable for everyday use.

How to Access It

These updates are live now across mobile and desktop. Be sure you are running the latest versions:

• Android: 24.50.3
• Desktop: 25.36.1
• Review the detailed Knowledge Base release notes here

VC Policy Routing Validation

We’ve added new safeguards when configuring VC (Virtual Connect) failover policies. The system now prevents duplicate routing entries for the same phone number, eliminating routing conflicts that could cause unexpected call behavior during failover.

Holiday Schedule Security Enhancements

Holiday schedules are now even more secure. We’ve strengthened the required permissions, and only authorized users within your organization can make changes to holiday configurations. This prevents unauthorized or unintentional edits and protects your planned call routing during important dates.

Device Configuration – Special Character Support

Advanced device configuration just got easier. You can now use special characters such as < > & ' " in your settings, and the system automatically processes these characters, ensuring reliable deployments for both single devices and large-scale templates.

Call Center Agent Validation Enhancement

We’ve improved validation when creating call center agents to prevent accidentally duplicating agent numbers. This update eliminates sign-in conflicts and ensures accurate reporting, helping your call center run smoothly and efficiently.

Internal Reference : UC-2893, UC-958, UC-1958, UC-1833

What's New

Report Timeout & Enhanced Reporting Features

We've completely transformed our reporting system to deliver a smoother, more efficient experience! Reports now load faster than ever! Plus, our new asynchronous processing works behind the scenes, allowing you to continue with your day while we prepare your data. When your reports are ready, we'll deliver them straight to your inbox!

Key Improvements

• Asynchronous Report Processing - Reports now run in the background, eliminating timeouts even for large data sets
• Email Delivery - Get notified when your reports are complete and ready to download
• CSV Export - Call Volume Report now includes a download button for easy CSV export.

Bug Fixes & Improvements

We've squashed bugs, enhanced features, and improved your overall experience! Check out these important fixes:

• 🕰️ Time Travel No More - Fixed validation for timeframe hours to prevent users from accidentally setting end times before start times
• 🎭 Decluttering Rights - Eliminated duplicate entries in user rights management and standardized column ordering
• 👥 No More Hide and Seek - Fixed user list disappearance when enabling the "show disabled users" option
• 🔎 Filters That Actually Stick - Device search filters now persist when navigating between pages

What's new

• Added a search bar under Extensions and Phone Numbers that lets users search within their PBX for the following criteria:
  
  • Extension number
  • Extension name
  • Outgoing caller ID and name
  • Assigned user
  • First name, last name
  • Email address

Bug fixes

• Various improvements and bug fixes

Added a queue feature that will replace hold music with ringing (only in the queue), so that callers don't know they are in a queue.

This optional feature can be enabled by clicking the Play Back a Ringing Tone Instead of Hold Music toggle in the Details section of the Edit Call Queue page.

Bug Fixes

Desktop Version: 23.33.1

• PBX and Desktop will now display more than 25 Call Queues. 
• AutoTask tickets will now display from newest to oldest.

Desktop Version: 23.32.1

We have removed the email sync functionality with O365 as it did not work as anticipated, and only synced emails from an O365 account one time upon the initial setup. Any emails that were previously synced will remain in your Contacts list. However, if you disable and re-sync your O365 account, those emails will no longer appear in your Contacts list - only emails for Contacts you have added to your O365 address book will display.

We have also added a new feature, Automatic Queue Timeout! Automatic Queue Timeout can be enabled in PBX in the Details section of the Edit Call Queue page. By enabling this feature, we will determine if the call queue does not have any active agents - for example, agents who are not logged in or agents that are already on another call. If there are no available agents in a queue, then the call would route to the next destination set. The next destination can be set by selecting a route from the After Timeout dropdown menu.