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DesktopMobilePBX
2 months ago

UCaaS Update: Department Analytics Fixes, Safer Desktop Rendering, and Improved AI Configuration

Summary

This release includes several fixes that improve reporting accuracy, content handling, and configuration reliability across UCaaS. Department-level analytics now display correct data, desktop content is handled more safely, and admin settings for AI voice features are clearer and easier to manage. Together, these updates enhance reporting consistency, reduce configuration errors, and improve overall system stability.

What’s New

  • Updated AI voice configuration settings to remove unsupported options and prevent setup errors.
  • Updated the Desktop application to handle displayed content more securely.
  • Fixed department-level analytics in PBX reports so totals and percentages now appear correctly for accurate reporting.

How to Access It

These updates are live now across PBX and Desktop versions 25.43.1.

https://help.cytracom.com/hc/en-us/articles/39328696026765-Details-Call-Analytics-by-Organization-and-Department-with-Drilldown-Detail


Avatar of authorRob McDonald