Personally identifiable information (PII) scans now complete reliably on file servers with limited memory or processing power, even when scanning hundreds of thousands of files. Improved scan recovery preserves progress between cycles, allowing scans to resume where they left off rather than restarting or remaining stuck in progress.

What’s New

• PII scans now complete successfully and report results on file servers with limited memory or processing power.
• Scans automatically save their progress and resume from the last checkpoint during the next cycle, allowing large file servers to complete scans without restarting.

How to Access It

These improvements are live now in Telivy Agent version 30.6.6.0 or later for Windows and 3.6.6.0 or later for macOS. Agent updates are applied automatically, with scans already in progress resuming from their last saved checkpoint. For servers running earlier versions, update the Telivy Agent to benefit from these improvements.

Cytracom Desktop gives partners more flexible fax management options to support their customers, including multi-file sending, selective page sending, and improved fax history management. Additional updates enhance Siri calling reliability on iOS and address issues with call handling, contact management, and accessibility.

What’s New

• Send multiple PDF, PNG, or JPEG files as a single fax from Cytracom Desktop, with clear file size limits.
• Resend failed faxes directly from history, with the option to correct the recipient number before sending.
• Archive and restore faxes from Desktop history.
• Send selected pages rather than an entire document.
• Improved reliability when placing Cytracom calls using Siri on iOS.
• Parked calls from X30 desk phones now return to the correct extension instead of timing out to a different one.
• Newly added contact fields retain their selected category rather than defaulting to Address.
• Desktop buttons and contact fields now include accessible names for improved screen reader compatibility.

Why You’ll Love It

Give customers more flexibility to manage fax communications while reducing the manual steps involved in sending and organizing documents. Improved calling reliability and more consistent contact management also help partners deliver a smoother experience for their customers.

How to Access It

These updates are live now in Cytracom Desktop and supported UCaaS devices. No additional configuration is required.

Master Managed Service Providers (MSPs) can now reassign risk assessments directly to an agency, eliminating the need to select individual users and simplifying management across large partner networks.

What’s New

• Reassign risk assessments at the agency level, automatically including the appropriate users.

Why You’ll Love It

Spend less time managing assessment ownership and keep responsibilities aligned as your agency network grows.

How to Access It

This enhancement is live now in Telivy and enabled automatically. No additional action is required.

Telivy brings Microsoft 365 security recommendations into a unified findings list, giving partners a clearer view of customer risks and the actions that matter most. Improved alert emails prioritize urgent risks by client, while performance enhancements make it easier to manage larger environments.

What’s New

• View Microsoft Secure Score recommendations alongside existing Telivy Cloud findings, with consistent severity ratings and risk categories.
• Keep findings focused on actionable risks by excluding controls that are already implemented, not licensed, addressed through other solutions, or marked as ignored, planned, or otherwise mitigated in Microsoft 365.
• Prevent duplicate findings when Microsoft 365 recommendations overlap with risks already detected by Telivy.
• Receive alert emails organized by client, with the highest-severity risks listed first, followed by events.
• Exclude accepted and resolved findings from alert notifications to keep attention on outstanding risks.
• Prevent duplicate alert emails to individual recipients through improved notification tracking.
• Benefit from improved performance and reliability for large scan uploads, report generation, and vulnerability lists across larger customer environments.

Why You’ll Love It

Manage security findings across Microsoft 365 and Telivy in one place, with clearer priorities and less manual review. More focused alerts help partners identify and address customer risks faster.

How to Access It

These enhancements are live now in Telivy and enabled automatically. No additional configuration or action is required.

Telivy now gives partners sharper domain risk classifications and richer vulnerability context from Microsoft 365 environments. Domain intelligence has been updated with a dynamic, adaptive categorization system, and Telivy now generates security findings directly from Microsoft 365 report data, helping partners identify and prioritize cloud-based risks alongside their other assessments.

What's New

• Domain intelligence now uses a dynamic, adaptive categorization system rather than a static category sheet and hardcoded detection rules, giving partners more accurate domain risk classifications for better vulnerability prioritization.
• Telivy now generates security findings from Microsoft 365 report data, helping partners identify and proactively remediate security risks across managed Microsoft 365 environments.

Why You'll Love It

Accurate domain risk classifications help partners focus remediation effort on the threats that matter most, rather than working through outdated or imprecise category data. Microsoft 365 findings bring cloud security visibility into the same workflow partners already use for endpoint and network risk, reducing the need to cross-reference separate tools or reports to get a complete picture of client exposure.

How to Access It

These updates are live now in Telivy and are automatically applied. No action is required.

Tentacle gives partners a more organized way to manage internal compliance programs and support customer insurance assessments. Improved attestation visibility and simplified processing updates make it easier to track progress, while enhanced report exports help deliver professional, client-ready documentation.

What’s New

• Manage internal compliance assessments on a dedicated page, separate from vendor assessments, with the option to launch them directly from a Program.
• View attestation verification status, evidence details, and clear indicators distinguishing information from insurance applications and responses entered in Tentacle.
• Track Insurance Manager processing through a single progress banner, with additional details available for individual tasks.
• Export HIPAA, Federal Trade Commission (FTC) Written Information Security Program (WISP), Claims Readiness, and Renewal Readiness reports with cover pages displaying the report title, organization name, and generation date.

Why You’ll Love It

Keep compliance activities organized across growing customer environments, with better visibility into assessment details and insurance processing. Clearer attestation information helps partners review customer responses with confidence, while polished reports make it easier to present findings and support customer conversations.

How to Access It

These enhancements are live now in Tentacle and enabled automatically. No additional configuration or action is required.

Telivy now gives partners clearer visibility into which Microsoft 365 security controls are directly remediable, faster navigation within AI Exposure reporting, and more reliable risk data across filtering and browser history. These improvements reduce friction in daily security workflows and restore confidence in key monitoring views.

What's New

• Microsoft 365 Improvement Recommendations now flag controls that Telivy can remediate directly, helping partners quickly identify and act on the most actionable security risks.
• The AI Exposure Score report now includes a direct link to Web Activity, with improved filter responsiveness for faster threat investigation.
• Risk priority filters now work correctly and personally identifiable information (PII) exposure data is fully restored, ensuring partners see complete and accurate risk details.
• AI application counts are now consistent between the Overview page and Web Activity report, giving partners reliable data across both views.
• Browser history records for enrolled devices are now preserved correctly during scheduled pruning, protecting historical tracking accuracy.

Why You'll Love It

Partners gain a more accurate, responsive security platform with less time spent navigating inconsistencies. Remediable Microsoft 365 controls are now clearly flagged so teams can prioritize action without extra steps. Risk and exposure data is reliable across every view, reducing second-guessing and support overhead.

How to Access It

These updates are live now in Telivy and are automatically applied. No action is required.

UCaaS now gives partners cleaner call logs, expanded Android clipboard capabilities, and tighter privacy controls for PSA platform transcript data. These updates reduce call-record noise, improve mobile productivity, and help partners manage sensitive information more confidently across their communication workflows.

What's New

• Missed group calls no longer appear in call history, giving partners cleaner and more accurate call logs for troubleshooting and reporting.
• Android users can now copy contact details, phone numbers, and voicemail transcripts directly to the clipboard, streamlining data entry and communication workflows on mobile.
• Transcript summaries and sentiment scores from the PSA platform integration can now be configured to post as internal notes only, keeping sensitive call data from being exposed to end clients.
• Proposal filtering by Unity Platform resellers now works correctly, making it easier for partners to manage and track proposals associated with reseller accounts.

Why You'll Love It

Cleaner call logs reduce the time partners spend identifying genuine missed calls rather than sorting through group call noise. Clipboard support on Android speeds up mobile workflows for field teams who rely on contact and voicemail data throughout the day. PSA platform privacy controls give partners the configuration flexibility to meet client confidentiality requirements without extra manual steps.

How to Access It

These updates are live now in UCaaS and are automatically applied. No action is required.

App/Play Store Release Notes

Android app clipboard functionality has been enhanced for smoother partner workflows.

Telivy gives partners a clearer, more efficient security monitoring experience this week. Alert Policies now show every alert category in a single, filterable list. Complete and Legacy Reports include a linked table of contents for faster navigation. Microsoft 365 recommendations are now normalized into canonical Cloud findings for partners in Early Access, and PSA-side ticket resolutions automatically mark findings resolved in Telivy (Early Access). Reliability improvements round out the release.

What's New

• Alert Policies now show a single, complete list of every alert category with enable/disable toggles and status filtering, so partners can manage monitoring coverage without paging through partial views.
• Complete and Legacy Reports now include a linked table of contents, making it faster to navigate and audit security findings across long reports.
• The Top Actions overview no longer shows resolved findings as critical, and the DMARC Critical Problems investigation link now works correctly.
• The Document Type dropdown on the Reports page now opens reliably when the arrow icon is clicked.
• Center for Internet Security (CIS) mappings have been updated with new scan findings, improving security compliance reporting accuracy.
• Frontend delivery and performance improvements make the platform faster and smoother across all partner workflows.
• Microsoft 365 recommendations are now normalized into canonical Cloud findings, giving partners a clearer and more consistent view of cloud security risks (Early Access).
• PSA-side ticket resolutions are now detected automatically, marking the corresponding findings resolved in Telivy so partners avoid manual reconciliation (Early Access).

Why You'll Love It

Partners spend less time managing monitoring noise and more time acting on accurate, prioritized findings. A single alert policy list with toggles and filters replaces fragmented views, making it easier to see what is monitored and what is not. Report navigation is faster with the new linked table of contents, reducing time spent scrolling through long assessments. Partners on Early Access benefit from cleaner Microsoft 365 security data and a tighter PSA workflow where resolved tickets automatically close the corresponding Telivy findings.

How to Access It

Alert policy improvements, report navigation, the Top Actions fix, the Document Type dropdown fix, updated CIS mappings, and frontend performance improvements are live now in Telivy and are automatically applied. No action is required.

The Microsoft 365 findings normalization and PSA ticket resolution sync are available in Early Access. Early access features are available right in the product to opt-in. Use these instructions to get started.

ControlOne now gives partners more accurate site status information, improved email notifications for network events, and a fix that prevents unintended changes during Bridge configuration. These updates make day-to-day network management more reliable and reduce the risk of unexpected disruptions.

What's New

ControlOne Bridge

• Site status indicators for Bridge sites now show precise, up-to-date status for each location, making it faster to identify issues and reducing troubleshooting time.
• Email alerting now works correctly with our newly enhanced Bridge configurations, so partners receive timely and accurate notifications when network events occur.
• The Bridge configuration form no longer auto-submits when changes are made, preventing accidental network disruptions during routine edits.

Why You'll Love It

More accurate site status lets partners catch issues earlier and respond with confidence. Improved alerting ensures the right people are notified at the right time, and the configuration form fix removes a source of unintended disruption from everyday management tasks.

How to Access It

These updates are live now in ControlOne and are automatically applied. No action is required.