Executive Summary reporting adds a clean, non-technical export for client QBRs, with scorecards and an action plan that are easy to share. Astra (the helpful AI agent within Telivy) now provides environment-specific remediation guidance for Critical and High severity findings, and MSPs can manage beta feature access without submitting requests. Compliance coverage also expands with NIST 800-171(a) guidance data for Tentacle ingestion, along with fixes that improve accuracy across the Compliance experience.

What’s New

• Executive Summary reports provide a 2-page, client-friendly export with scorecards and action plans for QBRs and executive readouts.
• Self-Serve Early Access Features lets MSPs manage beta feature access directly in Telivy, reducing back-and-forth for enablement changes.
• Environment-specific remediation guidance is now available through Astra (the helpful AI agent within Telivy) for Critical and High-severity findings. (Early Access).
• Clickable scorecards enable one-click filtering of issues by status, speeding up the transition from summary to triage.
• AI Insights Summary generation is faster, and Astra insights can now be exported to PDF or DOCX, or added directly to Reports.
• NIST 800-171(a) guidance data is now available for Tentacle ingestion, expanding compliance coverage and reporting alignment.
• Compliance tab mapping and display fixes improve accuracy and readability across compliance views.
• CIS 5.1 mapping was added for Shared Mailbox scenarios to improve compliance reporting coverage.
• Google Workspace integration improvements and OS normalization for CVE matching improve data quality across findings and compliance workflows.
• Account image uploads no longer fail in common scenarios, improving account management reliability.
• Findings table pagination is now more consistent, reducing navigation issues when reviewing large result sets.
• Bulk export of external scans as CSV is now more reliable, simplifying data sharing and offline review.

Why You’ll Love It

Executive Summary reports make it easier to deliver client-ready updates without rewriting technical findings, while faster AI Insights and export options help teams package recommendations for follow-up. Self-serve Early Access management reduces delays when enabling beta capabilities, and Astra guidance helps analysts move from detection to action with recommendations tailored to the environment. Compliance enhancements improve coverage and accuracy, reducing time spent validating mappings and explaining results.

How to Access It

• Executive Summary reports, clickable scorecards, faster AI Insights, and export options are available now in Telivy.
• Self-Serve Early Access Features are available from the Early Access Features section.
• Astra remediation guidance is available for Critical and High-severity findings. (Early Access).
• NIST 800-171(a) guidance data is available for Tentacle ingestion, and compliance mapping fixes are live now.

Device Health v1 adds historical, device-level scan status so teams can spot failures and trends without losing the full scan run. The Issues Table now includes richer investigation details for typosquatting, browser password risks, and vulnerabilities, reducing context switching during triage. Normalized risk scoring is also available in Early Access, providing fairer scoring across different environment sizes and showing progress as remediation improves over time.

What’s New

• Device Health v1 adds scan events and device-level status history, making it easier to see which devices succeeded or failed during a scan and review performance across runs.
• The Issues Table now includes additional investigation context, including domain intelligence for typosquatting findings, password details, and reuse counts for browser password risk findings, and a unified Vulnerabilities by Asset view across application, OS, and network sources.
• Normalized risk scoring now calculates per-category scores using device, user, and domain counts plus expected maximums, improving score consistency across different customer sizes. Continuous positive credit also reflects partial remediation progress over time, so scores improve as issues are reduced, even before everything is fully closed. (Early Access).
• Risk dashboards now show a simplified Open count with visual indicators for new and regressed issues, and risk cards were reorganized to consistently present High, Medium, and Low with consistent color coding.
• AI Insights now shows when summaries were last generated and includes fixes to AI suggestions, improving clarity and confidence in what you are reviewing.
• Tentacle integration updates include disabled email notifications for Tentacle assessments generated by Telivy, corrected assessment auto-close dates, mandatory multi-factor authentication for Tentacle production accounts, and fixes to role-based access issues affecting legacy Tentacle users.

Why You’ll Love It

Device Health makes scanning easier to troubleshoot by showing which devices failed and when, while keeping the rest of the scan run moving. The richer Issues Table reduces back-and-forth during investigation by surfacing the details needed to assess typosquatting, password risk, and vulnerabilities in fewer clicks. Normalized scoring makes risk trends more comparable across customers of different sizes, and continuous positive credit helps demonstrate momentum by reflecting measurable improvement as remediation work progresses. Dashboard and AI refinements improve day-to-day readability, while Tentacle changes strengthen consistency and account hygiene.

How to Access It

• Device Health v1 and Issues Table enrichment are live now in Telivy.
• Normalized risk scoring with continuous positive credit is available to accounts enrolled in Early Access.

See it in action

• Device Health v1 Demo

Android users will experience more consistent call behavior, especially when receiving calls on locked devices. Unified Contacts Early Access continues to improve with updates that keep names and details aligned across desktop and mobile. Additional fixes strengthen daily reliability for calling, and contacts.

What’s New

• Contact updates now appear on mobile as soon as changes are made on another device so caller names and details stay current
• Edits to contacts on desktop or mobile now stay in sync across devices within a few seconds
• Android devices now ring consistently for the full duration of an incoming call even when the screen is locked
• Calls that are declined no longer show as active when the phone is unlocked

How to Access It

These updates are rolling out now.

• Unified Contacts enhancements are available through Early Access
• Android calling improvements are included in Android version 24.50.8+111

Partners can now update risk scores on demand through a new Refresh Risk Scores control that is available to all roles, supporting stronger preparation for QBRs and program reviews. Unity sign-in has been improved to provide consistent access for partners and users. Additional refinements to AI user analytics, CIS reporting, and scorecard visibility ensure information is presented clearly and supports efficient navigation.

What’s New

• A new Refresh Risk Scores control allows partners to update scores at any time during both In Progress and Completed assessments and includes clear status feedback during recalculation
• Unity based access has been enhanced to deliver a consistent and dependable sign in experience
• Risk scores of zero now display as expected for greater clarity in dashboards and reports
• Scorecards display consistently on the assessment overview page, supporting quicker reviews
• CIS Controls in the Compliance tab now load immediately without requiring additional navigation
• AI user totals follow a unified source of truth and display as Total Unique AI Users for alignment with usage tables and exports

How to Access It

These updates are live now in Telivy.

Administrators can now locate numbers, extensions, and devices more quickly in large environments. Selection in PBX is more responsive, creating a faster and more consistent experience during user and queue updates.  Insights provides dependable user level details that support everyday evaluation and activity review.

What’s New

• Search is now available for long lists in the PBX. When a list begins pagination, a search field appears automatically, making it easy to find numbers, extensions, and devices without scrolling through large sets of data.
• Insights presents user and extension level call details in a dependable format that supports day to day review and performance evaluation.
• Role and queue agent selections now register immediately, allowing administrators to move through user and queue updates more efficiently.
• Drilldown views in Insights present full call data for user and extension level analysis.
• PBX resolves a selection issue that previously required extra interaction when updating roles or queue agents. 

How to Access It

These updates are live now across UCaaS.

This update refines existing onboarding workflows, improves customer list accuracy in the portal, and restores expected behavior when entering larger network ranges in firewall rules. These enhancements help partners complete setup tasks more efficiently and reduce noise in day to day administration.

What’s New

• Initial Bridge setup and configuration now follows a more guided and predictable flow. The Bridge section stays open during setup, Available and Assigned panes are easier to interpret, and a modal helps admins create a Site and automatically assign the selected Bridge. The Site creation dropdown also distinguishes Assigned and Available Bridges and can auto assign an available Bridge when confirmed.
• Deleted tenants no longer appear in portal drop down lists, keeping customer navigation focused on active environments.
• The UI now accepts larger subnets and IP ranges in firewall rules and address groups. Entries save correctly and no longer require workarounds when configuring broader networks.

How to Access It

These enhancements are live now in ControlOne.

Technicians now get faster answers with improved inventory search, and the Risk tab provides precise real time indicators while findings are still generating. Cost estimates tied to sensitive data update correctly when items are confirmed to be safe, and Global Admin gains a more consistent layout that reduces navigation time.

What’s New

• Introduced an In Progress indicator on the Risk tab so users know when findings are still being generated after a scan
• Added faster, case insensitive search across Web Activity and Installed Apps with partial match support and persistent results
• Improved cost calculations tied to sensitive data so totals update immediately when users mark an item as not sensitive, ensuring estimates only reflect valid information
• Updated Global Admin so pages use consistent layouts, alphabetized account lists, and a single menu for common actions which makes routine tasks easier to manage

Why You Will Love It

Partners can locate risky activity quickly and avoid acting on incomplete findings while scans finalize. Accurate cost estimates ensure meaningful and accurate representation of risk, and administrators benefit from a consistent interface that reduces training time and avoidable errors.

How to Access It

These updates are live now in Telivy. 

This update fixes an issue where the dark web timeline occasionally displayed a “no data” placeholder even when breach records were present. Timelines now correctly show exposure points whenever data exists and only display an empty state when no exposures are detected.

What’s New

• Corrected display logic in the dark web timeline so all valid breach data points are shown.
• Exported reports now match the updated timeline view, ensuring consistent and accurate exposure data across both the platform and downloaded records.

How to Access It

These improvements are live now in Telivy.

Summary

This update adds versioned release tiers for the ControlOne Desktop Agent: Beta, General Availability (GA), and Long-Term Support (LTS). Partners now have more control over when and how new versions roll out. It also improves Teleport for partners using the Unity platform by honoring the Unity MFA code instead of requiring a separate ControlOne code for authentication. Endpoint performance on Windows and macOS has been improved by fixing high background CPU usage in recent ControlOne Agent versions.

What’s New

• Partners can now choose when and how updates are deployed through defined release tiers: Beta, General Availability (GA), and Long-Term Support (LTS). This gives greater visibility into the state of each release and more control over which version is applied to each customer. For example, partners can restrict a customer to LTS to receive only essential security updates and fewer feature changes, or assign power users to Beta for immediate access to new capabilities and the opportunity to share feedback with developers.
• For partners using the Unity platform, Teleport now honors the Unity MFA code instead of requiring a separate ControlOne code for authentication.
• The Agent’s background performance has been improved by fixing an issue that caused the app to use more CPU than expected when idle.
  
  

Why You’ll Love It

Defined release tiers give partners meaningful control over how updates reach their customers. You can align each tenant to the release cadence that best fits their needs, choosing between Beta for early adopters, General Availability for standard rollouts, or Long-Term Support for customers who prioritize stability. This flexibility simplifies update planning, reduces risk, and builds confidence in the update process.

This release also resolves two issues: Teleport now correctly honors Unity MFA for partners using the Unity platform, and the ControlOne Agent’s background CPU usage has been reduced to restore normal performance levels.

How to Access It

These updates are available now for Windows and macOS.

• Release tiers (Beta, GA, and LTS) can be managed in the Unity Admin Portal under Agent Settings.
• Step-up verification is automatically available for Unity users once the feature is enabled in their environment.
• Review the detailed Knowledge Base release notes here: https://help.cytracom.com/hc/en-us/articles/40018181149581-ControlOne-Managing-Agent-Updates-and-Automatic-Upgrade-Settings

Summary

This update adds versioned release tiers for the ControlOne Desktop Agent: Beta, General Availability (GA), and Long-Term Support (LTS). Partners now have more control over when and how new versions roll out. It also improves Teleport for partners using the Unity platform by honoring the Unity MFA code instead of requiring a separate ControlOne code for authentication. Endpoint performance on Windows and macOS has been improved by fixing high background CPU usage in recent ControlOne Agent versions.

What’s New

• Partners can now choose when and how updates are deployed through defined release tiers: Beta, General Availability (GA), and Long-Term Support (LTS). This gives greater visibility into the state of each release and more control over which version is applied to each customer. For example, partners can restrict a customer to LTS to receive only essential security updates and fewer feature changes, or assign power users to Beta for immediate access to new capabilities and the opportunity to share feedback with developers.
• For partners using the Unity platform, Teleport now honors the Unity MFA code instead of requiring a separate ControlOne code for authentication.
• The Agent’s background performance has been improved by fixing an issue that caused the app to use more CPU than expected when idle.

Why You’ll Love It

Defined release tiers give partners meaningful control over how updates reach their customers. You can align each tenant to the release cadence that best fits their needs, choosing between Beta for early adopters, General Availability for standard rollouts, or Long-Term Support for customers who prioritize stability. This flexibility simplifies update planning, reduces risk, and builds confidence in the update process.

This release also resolves two issues: Teleport now correctly honors Unity MFA for partners using the Unity platform, and the ControlOne Agent’s background CPU usage has been reduced to restore normal performance levels.

How to Access It

These updates are available now for Windows and macOS.

• Release tiers (Beta, GA, and LTS) can be managed in the ControlOne Admin Portal under Agent Settings.

  • Review the detailed Knowledge Base release notes here.
• Step-up verification is automatically available for Unity users once the feature is enabled in their environment.