You can now view and manage your ControlOne invoices directly from the Partner Portal. 

• Understand your invoice status and information at a glance.
• Download your invoices or view them in your browser
• View closed invoices as well as your next projected invoice.

 Read Managing your ControlOne invoices to learn more. 

• Internal improvements
• Fixed an issue where certain starcodes could not be dialed on the Desktop dialpad.

• Fixed an issue in which not completing multi-factor authentication enrollment locks the user out.
• Internal bug fixes and improvements
• Added the option to send syslog information to an external SOC/SIEM service over TLS (in preview, contact Cytracom Technical Support for access).

Creating and tracking your ControlOne deals just got easier. 

ControlOne Deal Management offers partners a valuable method for preserving, arranging, and monitoring ControlOne opportunities until the moment of execution.

Deal Management lets you:

• Streamline workflows by staying informed about the status of ongoing opportunities, right from the Partner Portal.
• Quote with confidence thanks to clear, predictable pricing.
• Register deals quickly with a streamlined workflow that saves time for you and your customer. 

Click the GET STARTED button in the Partner Portal to take advantage of this new workflow and add ControlOne as an offering.

The latest Cytracom Partner Portal update gives you access to the Cytracom Trust Center directly from the Partner Portal. Just click the shield icon in the left-hand navigation window. 

The trust center contains the documents that explain Cytracom's security posture and commitment to the security and privacy of our partners' data. Use these documents to learn more about how we protect your data, both physically and online.

Added a queue feature that will replace hold music with ringing (only in the queue), so that callers don't know they are in a queue.

This optional feature can be enabled by clicking the Play Back a Ringing Tone Instead of Hold Music toggle in the Details section of the Edit Call Queue page.

Bug Fixes

Desktop Version: 23.33.1

• PBX and Desktop will now display more than 25 Call Queues. 
• AutoTask tickets will now display from newest to oldest.

We are introducing the Agent Teleport feature to ControlOne. This new tool gives MSP Partners and their customers a way to securely access multiple networks directly from the ControlOne Agent, without using a VPN. See Cytracom ControlOne: The Teleport feature for more information.

Desktop Version: 23.32.1

We have removed the email sync functionality with O365 as it did not work as anticipated, and only synced emails from an O365 account one time upon the initial setup. Any emails that were previously synced will remain in your Contacts list. However, if you disable and re-sync your O365 account, those emails will no longer appear in your Contacts list - only emails for Contacts you have added to your O365 address book will display.

We have also added a new feature, Automatic Queue Timeout! Automatic Queue Timeout can be enabled in PBX in the Details section of the Edit Call Queue page. By enabling this feature, we will determine if the call queue does not have any active agents - for example, agents who are not logged in or agents that are already on another call. If there are no available agents in a queue, then the call would route to the next destination set. The next destination can be set by selecting a route from the After Timeout dropdown menu.

• Added an improved Help and Support page, Zendesk integration, and release notes to the ControlOne portal
• Internal bug fixes and improvements

• Internal bug fixes and improvements