VC Policy Routing Validation

We’ve added new safeguards when configuring VC (Virtual Connect) failover policies. The system now prevents duplicate routing entries for the same phone number, eliminating routing conflicts that could cause unexpected call behavior during failover.

Holiday Schedule Security Enhancements

Holiday schedules are now even more secure. We’ve strengthened the required permissions, and only authorized users within your organization can make changes to holiday configurations. This prevents unauthorized or unintentional edits and protects your planned call routing during important dates.

Device Configuration – Special Character Support

Advanced device configuration just got easier. You can now use special characters such as < > & ' " in your settings, and the system automatically processes these characters, ensuring reliable deployments for both single devices and large-scale templates.

Call Center Agent Validation Enhancement

We’ve improved validation when creating call center agents to prevent accidentally duplicating agent numbers. This update eliminates sign-in conflicts and ensures accurate reporting, helping your call center run smoothly and efficiently.

Internal Reference : UC-2893, UC-958, UC-1958, UC-1833

What's New

Report Timeout & Enhanced Reporting Features

We've completely transformed our reporting system to deliver a smoother, more efficient experience! Reports now load faster than ever! Plus, our new asynchronous processing works behind the scenes, allowing you to continue with your day while we prepare your data. When your reports are ready, we'll deliver them straight to your inbox!

Key Improvements

• Asynchronous Report Processing - Reports now run in the background, eliminating timeouts even for large data sets
• Email Delivery - Get notified when your reports are complete and ready to download
• CSV Export - Call Volume Report now includes a download button for easy CSV export.

Bug Fixes & Improvements

We've squashed bugs, enhanced features, and improved your overall experience! Check out these important fixes:

• 🕰️ Time Travel No More - Fixed validation for timeframe hours to prevent users from accidentally setting end times before start times
• 🎭 Decluttering Rights - Eliminated duplicate entries in user rights management and standardized column ordering
• 👥 No More Hide and Seek - Fixed user list disappearance when enabling the "show disabled users" option
• 🔎 Filters That Actually Stick - Device search filters now persist when navigating between pages

What's new

• Fixed an issue loading queue dashboards caused by removing an agent from all queues
• Updated 10DLC messaging to include the deadline for registration
• Fixed a redial issue causing the system to add unusable characters to callback numbers
• The messaging for the SMS Campaigns was updated to clarify registering Toll-Free numbers.

What's new

• Enhanced protections against toll fraud
• Various bug fixes and improvements

What's new

• Various bug fixes and improvements

What's new

• Increased the reliability of outbound SMS messages

What's new

• Improved dial-pad functionality in the UI for seamless operation during calls.
• Added functionality for support article links within Desktop to open in a separate window, making them easier to read and navigate.

• automatically reconnecting when an extension's SIP credentials are reset..
• adding functionality to prevent duplicate brand or campaign submissions.

What's new

• Enhanced the UI by improving field entry responsiveness
• Improved form submission reliability so changes pass from PBX to Desktop

What's new

• Increased audio playback reliability and eliminated audio issues caused by users' web browsers.