UCaaS now improves messaging reliability after service plan changes, gives Android users clearer feedback when network issues affect calls, and refreshes the Android login experience. These updates help reduce communication disruption and make mobile authentication more straightforward.

What's New

• SMS messaging now works reliably after an account moves from one service plan to another, preventing plan changes from interrupting user messaging.
• The Android app now notifies users when a network connection error occurs during a call, making call failures easier to understand.
• The Android login screen has been refreshed with an updated design and simplified flow, making authentication faster and easier for mobile users.

How to Access It

These updates are live now in UCaaS and are automatically applied where supported. No action is required.

UCaaS now provides a more consistent mobile call experience, with network error notifications on iOS and Android and an updated iOS Active Call Screen for Early Access partners. A Chrome extension click-to-dial improvement also restores expected mobile routing, helping partners stay connected no matter where they work.

What's New

• The iOS Active Call Screen has been updated for Early Access partners with a modern interface and improved controls for mute, hold, transfer, and conference.
• The iOS mobile app now notifies users when a network connection error occurs during call setup, reducing confusion when calls fail to connect.
• The Android mobile app now notifies users when a network connection error occurs during call setup, reducing confusion when calls fail to connect.
• Chrome extension click-to-dial now routes calls to the mobile app as expected when calls are initiated from the browser.

Why You'll Love It

Mobile call handling is now smoother and more transparent for partners and their users. Network error notifications on iOS and Android make call setup issues easier to recognize, while the updated iOS Active Call Screen brings key call controls into a cleaner mobile experience. Chrome extension click-to-dial improvements also help keep browser-to-mobile calling workflows reliable.

How to Access It

Network error notifications and Chrome extension click-to-dial improvements are live now in UCaaS and are automatically applied where supported. The updated iOS Active Call Screen is available in Early Access through the UCaaS platform. Use the Managing Early Access Features instructions to get started.

App/Play Store Release Notes

Network error notifications on iOS and Android make call setup issues easier to recognize. The updated iOS Active Call Screen adds a modern interface with improved controls for mute, hold, transfer, and conference.

UCaaS now helps partners keep PSA tickets current with AI-generated call notes, while improving call recording accuracy and outbound caller ID consistency. These updates reduce manual ticket work and give partners more confidence that recordings and caller ID details reflect the settings configured for each account.

What's New

• PSA integration now creates ticket notes automatically using AI-generated call transcriptions and summaries, reducing manual data entry after calls.
• PSA ticket notes now update as new call data becomes available, giving support teams more current context in each ticket.
• Call recording now reflects each account's configured recording list, preventing unexpected recordings and helping partners support client compliance requirements.
• Outbound caller ID names now stay consistent with the name configured in the PBX portal, reducing discrepancies caused by carrier caller name handling.

Why You'll Love It

AI-generated PSA call notes help partners keep helpdesk workflows moving with less manual effort and more complete ticket context. More accurate call recording behavior helps partners support compliance requirements across client environments, while outbound caller ID consistency reduces confusion when users place calls.

How to Access It

These updates are live now in UCaaS and are automatically applied where supported. No configuration is required.

UCaaS now gives support teams clearer messaging context, more automated AutoTask integration documentation, and a more reliable Android call experience. Desktop messaging improvements help agents choose the right channel, PSA enhancements reduce manual call logging, and Android updates improve call answering and active call controls.

What's New

• The Desktop "from" dropdown now shows a visual indicator for internal-messaging-only values, helping support agents distinguish internal channels from external ones.
• The shared SMS inbox now shows which internal user responded to a message, making conversation ownership easier to track when multiple contacts share the same phone number.
• AutoTask integration now automatically creates call log notes with detailed call metadata, keeping support records complete without manual logging.
• Android users can now answer incoming calls without unlocking the screen, restoring expected call availability when the device is locked.
• AutoTask integration now supports configurable ticket creation settings for Early Access partners, including field customization and workflow toggles.
• Call metadata is now automatically attached to selected PSA tickets when a call ends for Early Access partners, giving support agents richer context for each interaction.
• The Android Active Call Screen has been refreshed for Early Access partners with modern UI elements and more accessible controls for mute, hold, transfer, and conference.

Why You'll Love It

Clearer Desktop messaging indicators reduce the risk of sending internal messages through external channels, while shared SMS identity details make team conversations easier to follow. Automated AutoTask call logging helps support agents spend less time entering call details manually, and enhancements add more flexibility and context to ticket workflows. Android improvements also make call handling more reliable, with a lockscreen fix for incoming calls and a refreshed Active Call Screen for a more modern mobile experience.

How to Access It

Desktop messaging improvements, shared SMS identity details, automated PSA call log notes, and the Android lockscreen call-answering fix are live now in UCaaS and are automatically applied where supported. The refreshed Android Active Call Screen, PSA call metadata attachment, and configurable ticket creation settings are available in Early Access through the UCaaS platform. Use the Managing Early Access Features instructions to get started: Managing Early Access Features

App/Play Store Release Notes

The updated Android Active Call Screen delivers a modern interface with improved controls for mute, hold, transfer, and conference, making mobile call handling easier and more consistent.

UCaaS now improves call handling across mobile, Desktop, and AutoTask-connected workflows. Android calls route more reliably to the right Bluetooth device, caller identity stays visible through hold and transfer actions, queue calls can be declined from Desktop, and PSA integration improvements give Early Access partners a more stable experience.

What's New

• Android Bluetooth audio now prioritizes vehicle and headset devices over wearables during calls, keeping audio routed to the expected hands-free device.
• Caller ID is now preserved when inbound calls are placed on hold, parked, or transferred, so users continue to see the original caller's information throughout the call.
• Queue calls can now be declined from the UCaaS Desktop app, preventing declined call center interactions from continuing to ring indefinitely.
• AutoTask integration platform list views are more reliable for Early Access partners, with improvements to sticky tabs, pagination, sorting, and contact deduplication across Contacts, Accounts, and Tickets.

Why You'll Love It

Caller ID reliability helps teams keep the right caller context through common workflows like hold, park, and transfer. Android Bluetooth routing improvements make mobile calls feel more natural in hands-free environments, especially in vehicles, while queue call declines restore expected Desktop behavior for call center users. PSA integration improvements also help Early Access partners manage records more consistently during daily workflows.

How to Access It

Caller ID reliability, queue call decline, and Android Bluetooth routing improvements are live now in UCaaS Desktop 26.17.1 and Android 26.4.3 and are automatically applied where supported. PSA platform list view and proxy connectivity improvements are available in Early Access through the UCaaS platform. Use the Managing Early Access Features instructions to get started: Managing Early Access Features

App/Play Store Release Notes

Android 26.4.3 improves Bluetooth audio routing to prioritize vehicle and headset devices over wearables, keeping call audio in the right place automatically during hands-free and mobile calls.

Missed-call activity can now move into AutoTask automatically, helping partners follow up with clients no matter where they work. Refreshed Voicemail and Profile Menu screens on Android and iOS provide a cleaner mobile experience, while an Android messaging fix makes everyday conversations smoother.

What's New

• AutoTask integration setup is now available to Early Access partners in the Desktop app. A guided onboarding pane walks partners through Queue, Priority, Status, and Ticket Source fields, with Settings available for updates after setup.
• Missed calls now create tickets automatically in the PSA platform for Early Access partners. Tickets include caller name, number, timestamp, direction, and Company and Contact IDs when available.
• The refreshed Voicemail screen is now available to Early Access partners on Android and iOS, with a modern list, search, expand-to-play controls, a seek bar, speaker routing, lazy-loaded transcripts, and per-voicemail actions for Call, Message, Share, and Delete.
• The refreshed Profile Menu is now available to Early Access partners on Android and iOS, with a modern profile header that shows avatar, name, extension, and SIP registration status.
• Mobile users can now upload or delete their avatar and access a redesigned settings menu for call strategy, sound and ringtone preferences, and biometric login.
• Android messaging now sends messages when users press Enter in the compose field, rather than requiring them to tap the Send button.

Why You'll Love It

Missed-call ticket creation helps partners keep client follow-up moving by reducing manual ticket work and making missed-call details visible in the PSA platform. The redesigned Voicemail screen makes it faster to review, manage, and act on voicemails without losing context, while the Profile Menu refresh gives users a cleaner starting point for managing call and notification preferences. The Android messaging fix removes a common friction point from day-to-day conversations.

How to Access It

The Android messaging fix is live now in Android 26.4.2 and is applied automatically where supported. The refreshed Voicemail screen and Profile Menu are available in Early Access on Android 26.4.2 and iOS 26.4.2. PSA integration setup and missed-call ticket creation are available in Early Access through the UCaaS Desktop app. Use the Managing Early Access Features instructions to get started: Managing Early Access Features

Moving seats is now faster and easier with a guided transfer flow, and the iOS Messages experience is more modern for Early Access partners. Reliability improvements across Android, Desktop, and the Chrome extension also address issues that affected calling, file sharing, and preference persistence.

What's New

• Transfer user seats with a guided wizard that walks partners through moving associated resources, including extensions, mailboxes, direct inward dialing (DID) numbers, and devices. The flow includes resource previews and validation before confirmation so transfers complete cleanly.
• The "Use desk phone to make calls" setting now persists across logout and login sessions in Desktop 26.15.1.
• Click-to-Dial in the Chrome extension now works reliably even when network requests to background services are blocked by content filters or network policies. This fix is included in Chrome Extension 26.15.1.
• Google Drive files now share correctly in Android messages with proper handling and a visible progress indicator, resolved in Android 26.4.1.
• A gray screen that could appear after calls ended is resolved in Android 26.4.1.
• A loading state that could persist because of a race condition is resolved in Android 26.4.1.
• The refreshed iOS Messages experience is available to Early Access partners with a cleaner thread list, updated detail view, and improved input bar for text, images, GIFs, audio, files, and links.

Why You'll Love It

The seat transfer wizard removes guesswork by showing exactly what will move before changes are confirmed, making account transitions easier to manage with confidence. The refreshed iOS Messages experience brings a cleaner, more consistent mobile messaging workflow, while Android, Desktop, and Chrome extension improvements resolve issues that could interrupt calling, file sharing, and saved preferences.

How to Access It

The seat transfer wizard, Desktop setting persistence fix, Chrome extension Click-to-Dial fix, and Android reliability improvements are live now and automatically applied where supported.

The refreshed iOS Messages experience is available in Early Access through the UCaaS platform. Use these instructions to get started: Managing Early Access Features

Desktop calling and messaging workflows are more reliable with fixes that restore key controls, preserve user preferences, and clean up common display issues. A guided PSA platform integration setup is now live for Early Access partners, making configuration easier to complete and update directly from the Desktop app.

What's New

• The dial pad now returns correctly after calls end in Desktop 26.13.1. A timing issue had left the dial pad hidden after certain call flows, forcing agents to reload the app before placing another call.
• Fixed a bug that prevented agents from declining queued calls in Desktop 26.13.1, causing calls to keep ringing indefinitely.
• Ringtone selections now persist across sessions instead of resetting after logout, so users do not need to reselect their ringtone each time they log back in.
• The "From" dropdown now clearly identifies internal-only sender IDs, helping prevent delivery failures when messaging external contacts.
• Long contact names no longer overflow their container bounds in Business Messaging and Contacts views, restoring a cleaner and more readable layout.
• Corrected a sorting problem in the "My Teams" tab, so teams now appear in the expected order.
• Corrected an SFTP call recording offload setup problem that caused the connection test to fail even when credentials were valid, preventing setup from completing.
• Voicemail transcriptions on iOS now align with the correct recordings in iOS 26.3.3.
• Guided PSA platform integration setup is now live for Early Access partners. Partners can configure the integration from the Desktop app with a step-by-step setup pane, inline validation, and a confirmation state after saving.
• The "Update Configuration" option in Settings now lets partners revise an existing PSA integration setup without starting over.
• Fixed a bug in Android 26.4.1 that caused a gray screen to appear after calls end. File sharing for cloud-native Google Drive files also now includes proper handling and a progress indicator.

How to Access It

Desktop 26.13.1 is live now and users will receive it automatically with no action required. The iOS voicemail transcription fix is included in iOS 26.3.3, rolling out April 3, 2026. Android fixes are included in Android 26.4.1, also rolling out April 3, 2026. Guided PSA platform integration setup is available to Early Access partners in the Desktop app.

Early access features are available right in the product to opt-in. Use these instructions to get started: Managing Early Access Features

Autotask v2 gives partners a more streamlined way to manage inbound calls with caller context, ticket visibility, and guided setup built directly into Desktop. Reliability improvements across Desktop remove several everyday friction points, and the redesigned Android Messages experience brings a cleaner, more consistent interface for mobile messaging.

What's New

• Autotask v2 is live in the Desktop Marketplace for Early Access partners. The rebuilt integration delivers faster load times, dedicated navigation for Accounts, Contacts, and Tickets, and impersonation-only access control. Incoming call pop-ups automatically surface caller details and active tickets in Desktop, and a built-in help center provides interactive walkthroughs directly in the integration panel so partners can get started and learn features in context without leaving Desktop.
• The Desktop "from" dropdown now clearly identifies lines that support internal messaging only, helping prevent failed sends to external contacts.
• The Android Messages screen has been redesigned for Early Access partners with a cleaner thread list, a modernized chat view, and improved media handling for text, images, GIFs, audio, and files.
• DTMF tones now transmit reliably on D2 devices during calls that use specific codecs, so keypad presses are received correctly during two-factor authentication, door intercom, and elevator phone interactions.
• Custom ringtone selections now persist across logout and login sessions instead of resetting to the operating system default.
• The dial pad now reappears reliably after calls end, resolving a race condition that could leave the dialer hidden after certain call flows.
• Queue calls can now be declined properly in Desktop, so calls do not continue ringing indefinitely when agents need to manage availability.
• The My Teams tab now displays members in the correct sort order for a more consistent view.
• Long contact names now stay within their display area in messaging and contacts views, keeping the interface clean and readable.
• Newly added Shared Inbox users can now see the full conversation history instead of only messages sent after they were added.

Why You'll Love It

Autotask v2 makes it easier to respond to inbound calls with the right context rather than switching between applications to find caller details and open tickets. Desktop fixes also remove several small but persistent issues that could interrupt daily work, while the refreshed Android Messages experience brings a cleaner, more polished mobile workflow.

How to Access It

Autotask v2 and the redesigned Android Messages experience are available to Early Access partners. Both Autotask v1 and v2 run side by side with separate settings and data, so existing workflows are not disrupted. Install Autotask v2 from the Desktop Marketplace, and use the in-product Early Access controls to enable eligible features through the Managing Early Access Features instructions.

Early access features are available right in the product to opt-in. Use these instructions to get started: Managing Early Access Features

Desktop reliability improvements, DTMF fixes, and Shared Inbox updates are live now and apply automatically.

UCaaS now delivers a faster Desktop experience, more reliable fax user provisioning, and consistent call routing behavior in the Partner Portal. These updates reduce the need to engage with technical support and enhance day-to-day platform performance.

What's New

• The Desktop application has been migrated to a modern framework, improving speed and stability while enabling future improvements.
• Fax user provisioning now handles errors gracefully. Previously, a partial failure during user creation could leave a fax account stranded with no way to retry. The fix ensures proper cleanup so partners can re-submit without hitting a dead end.
• Call routing changes in the PBX now persist correctly. Switching between simultaneous and sequential ring strategies no longer reverts to the default. Routing preferences save as expected across all strategy and timing combinations.

How to Access It

These updates are live now and are automatically applied. No action is required.