Improved Android messaging and voicemail notifications help customers communicate more reliably, with clearer conversations and better app stability. Faster proposal loading and improved Insights search recovery also help partners manage customer workflows more efficiently.

What’s New

• Identify new external or team messages more easily with an updated indicator on the Android External/Team selector.
• View in-app notifications directly within the Android app rather than through system-wide pop-ups.
• Receive incoming messages and voicemail notifications automatically without manually refreshing, with caller details included in background voicemail alerts.
• Open shared inbox conversations from Android notifications with the correct contact displayed in the thread title.
• View updated teammate avatars when opening the Android Messages tab.
• Improved stability across Android messaging and voicemail lists for a more reliable app experience.
• Improved reliability of Public API Insights searches, with more consistent recovery from errors.
• Improved proposal loading performance in the Portal, including proposals containing IP addresses.

Why You’ll Love It

More reliable Android messaging and voicemail notifications help customers communicate clearly and efficiently, without unnecessary interruptions. Improved Insights search recovery and faster proposal loading help partners work more efficiently and better support their customers.

How to Access It

Update to Android app version 26.10.1 to receive the mobile improvements. The Public API and Portal fixes are live now and require no additional action.

Cytracom Desktop gives partners more flexible fax management options to support their customers, including multi-file sending, selective page sending, and improved fax history management. Additional updates enhance Siri calling reliability on iOS and address issues with call handling, contact management, and accessibility.

What’s New

• Send multiple PDF, PNG, or JPEG files as a single fax from Cytracom Desktop, with clear file size limits.
• Resend failed faxes directly from history, with the option to correct the recipient number before sending.
• Archive and restore faxes from Desktop history.
• Send selected pages rather than an entire document.
• Improved reliability when placing Cytracom calls using Siri on iOS.
• Parked calls from X30 desk phones now return to the correct extension instead of timing out to a different one.
• Newly added contact fields retain their selected category rather than defaulting to Address.
• Desktop buttons and contact fields now include accessible names for improved screen reader compatibility.

Why You’ll Love It

Give customers more flexibility to manage fax communications while reducing the manual steps involved in sending and organizing documents. Improved calling reliability and more consistent contact management also help partners deliver a smoother experience for their customers.

How to Access It

These updates are live now in Cytracom Desktop and supported UCaaS devices. No additional configuration is required.

Cytracom Desktop makes it easier for users to manage everyday fax communications without switching to a separate portal. Expanded capabilities simplify sending, organizing, and tracking faxes, giving users more flexibility within the app they already use.

What’s New

• Resend faxes, cancel scheduled transmissions, and archive or restore faxes directly from Cytracom Desktop.
• Send a single fax to multiple recipients, with support for up to 10 attachments per transmission.
• Access fax history based on user permissions, allowing users to view their own faxes while administrators can see the full account history.

Why You’ll Love It

Customers can manage fax communications from start to finish in Cytracom Desktop, reducing the need for separate logins and simplifying everyday workflows, no matter where they work.

How to Access It

These enhancements are live now in Cytracom Desktop and enabled automatically. No additional configuration or action is required.

Updates across Cytracom Desktop and Mobile deliver a more refined calling experience, with improved navigation, accessibility, and reliability. Improved Spam Filter interactions allow users to continue using the keypad during calls, while updates to Foundations plan access and the Public API provide greater consistency and flexibility.

What’s New

• Continue using the keypad on Desktop and Mobile during calls answered by Spam Filter.
• Improved handling of iOS push notification credential refreshes for a more consistent notification experience.
• Improved voicemail playback reliability on AirPlay-connected devices using iOS.
• Improved iOS app stability for a more reliable calling experience.
• Improved bottom navigation layout for compatibility with upcoming iOS versions.
• Enhanced screen reader accessibility with clearer labels for Desktop softphone dial pad and hang-up controls.
• Preserve the selected group-call filter in Desktop call history after refreshing the page.
• Align Mobile feature access with Foundations plan entitlements, ensuring users see capabilities included in their subscription.
• Access Insights summaries alongside transcriptions through the Public API, with the `transcript_summary` field included in transcription responses.

Why You’ll Love It

Customers benefit from a more consistent and intuitive experience across Desktop and Mobile, with improved calling, voicemail playback, and accessibility. Partners can deliver a smoother experience with features aligned to customer subscriptions, while expanded API data supports reporting and integrations.

How to Access It

Update to the latest Cytracom Desktop and Mobile versions available through your release channel, including iOS version 26.9.3 where applicable. Public API transcription summaries are enabled automatically and require no additional configuration.

UCaaS now gives partners cleaner call logs, expanded Android clipboard capabilities, and tighter privacy controls for PSA platform transcript data. These updates reduce call-record noise, improve mobile productivity, and help partners manage sensitive information more confidently across their communication workflows.

What's New

• Missed group calls no longer appear in call history, giving partners cleaner and more accurate call logs for troubleshooting and reporting.
• Android users can now copy contact details, phone numbers, and voicemail transcripts directly to the clipboard, streamlining data entry and communication workflows on mobile.
• Transcript summaries and sentiment scores from the PSA platform integration can now be configured to post as internal notes only, keeping sensitive call data from being exposed to end clients.
• Proposal filtering by Unity Platform resellers now works correctly, making it easier for partners to manage and track proposals associated with reseller accounts.

Why You'll Love It

Cleaner call logs reduce the time partners spend identifying genuine missed calls rather than sorting through group call noise. Clipboard support on Android speeds up mobile workflows for field teams who rely on contact and voicemail data throughout the day. PSA platform privacy controls give partners the configuration flexibility to meet client confidentiality requirements without extra manual steps.

How to Access It

These updates are live now in UCaaS and are automatically applied. No action is required.

App/Play Store Release Notes

Android app clipboard functionality has been enhanced for smoother partner workflows.

UCaaS partners benefit from two targeted improvements this week. A long-standing issue where desktop applications stopped ringing when calls rolled over between multiple ring groups has been resolved, so partners and their clients no longer miss inbound calls during ring group transitions. The in-portal chat assistant in the Secure portal has also been refreshed with a single, unified platform component, replacing legacy widget integrations that previously caused inconsistent behavior.

What's New

• Desktop applications now ring correctly when inbound calls transition between multiple ring groups. Previously, calls continued ringing to desk phones but stopped on the desktop app and browser; that inconsistency is resolved.
• The Secure portal now uses a single in-portal chat and voice assistant, replacing the previous multi-widget setup and providing a cleaner, more consistent support experience.

Why You'll Love It

Partners managing clients with complex ring group configurations can trust that desktop apps and browser clients ring reliably on every inbound call, reducing missed-call incidents and support escalations. The refreshed Secure portal assistant gives partners a consistent in-portal support experience without the confusion of multiple overlapping chat widgets.

How to Access It

These updates are live now in UCaaS and are automatically applied. No action is required.

UCaaS now gives partners a more capable and reliable mobile experience. Android users gain call parking for flexible call handling on the go, telemetry events are richer for faster diagnosis of mobile endpoint issues, and audio loss alert sensitivity on both Android and iOS has been refined to reduce unnecessary interruptions. A PSA platform integration reliability improvement is also included.

What's New

• Android call parking is now available, giving partners a visual parking lot UI and a dedicated Park button on the active call screen to manage call lanes without guesswork.
• Android telemetry events now capture richer data on call termination errors, helping partners diagnose mobile communication issues faster.
• Audio loss alerts on Android are now less sensitive, so calls to automated systems that pause audio for PIN input or voicemail prompts no longer trigger false alert popups.
• Audio loss alerts on iOS are now less sensitive, reducing unnecessary interruptions during normal call scenarios involving silence or paused audio.
• PSA platform integration reliability is improved, resolving API threshold issues on Desktop V2 that caused automated warning emails and potential service interruptions.

Why You'll Love It

Partners managing mobile endpoints now have clearer data to work with and fewer false alerts to chase down. Call parking on Android brings feature parity for partners who handle call traffic from mobile devices, reducing the need to switch to a desk phone for call management. The audio alert refinements mean fewer unnecessary notifications during routine calls, so partners and their clients stay focused. And with the PSA platform integration running cleanly, partners can trust that their desktop workflows stay connected without threshold warnings.

How to Access It

All features in this release are live now in UCaaS and are automatically applied. No action is required.

UCaaS now gives partners clearer iOS call management with a visual call parking view, more stable in-call identity handling, and improved telemetry for faster troubleshooting. Early Access partners also gain a refreshed contact editing experience, smoother tab transitions, and avatar reliability improvements.

What's New

• The iOS mobile app now includes a visual call parking view, letting partners track parked call lanes and retrieve calls accurately without guessing.
• In-call identity on iOS is now more reliable. Live calls are referenced by a stable handle rather than a parsed session identifier, reducing errors during hold, transfer, and other active call operations.
• iOS telemetry now captures more detailed call termination events, including failures and unauthorized actions, helping partners identify and troubleshoot call issues with greater precision.
• The iOS contact editing screen has been refreshed for Early Access partners with improved touch targets and inputs, aligning more closely with the Android experience.
• Tab navigation on iOS is smoother for Early Access partners, with flashes and visual glitches eliminated when switching between app sections. (Early Access)
• Avatar images now update reliably on iOS when changed from another device, keeping profile pictures consistent across devices. (Early Access)

Why You'll Love It

Call parking visibility removes guesswork from mobile call management, so partners can park and retrieve calls confidently without interrupting their workflow. More stable in-call identity means hold, transfer, and other call actions work correctly without losing track of the active caller. Richer telemetry gives partners and support teams clearer diagnostic data to resolve call issues faster. Early Access partners get a more polished mobile experience with a cleaner contact editing flow and smoother navigation.

How to Access It

The iOS call parking view, in-call identity improvements, and telemetry enhancements are live now in UCaaS iOS 26.7.1 and are automatically applied where supported. No action is required.

The refreshed contact editing screen, smoother tab transitions, and avatar update fix are available in Early Access through the UCaaS platform. Early access features are available right in the product to opt-in. Use the Managing Early Access Features instructions to get started.

App/Play Store Release Notes

This release improves iOS call management with visual call parking, more reliable call identity, enhanced contact editing, smoother tab navigation, avatar update fixes, and better telemetry.

UCaaS now gives partners more reliable Android calling, smoother message history navigation, and richer PSA platform ticket workflows. Android improvements reduce missed inbound calls and crashes, message history loads more efficiently, and PSA platform integration now supports AI-generated call summaries and voicemail transcriptions for missed call tickets. Accurate transcription data from the public API rounds out the release with better operational visibility.

What's New

• Android inbound calls are now more reliable, reducing missed calls caused by underlying app stability issues.
• Message history pagination on Android is more efficient, requiring significantly fewer reloads to access older conversations.
• Three Android crash fixes reduce app instability reported across production environments.
• SIP registration failures on Android are resolved, ensuring consistent connectivity and call handling.
• The public API transcription endpoint now returns accurate results, providing partners with correct call transcript data.
• PSA platform call-end ticket creation now includes a dialog box for smoother, confirmed ticket submission (Early Access).
• PSA platform tickets created at call completion now include AI-generated summaries for faster ticket management (Early Access).
• PSA platform missed call tickets now include voicemail transcriptions for richer call detail visibility (Early Access).

Why You'll Love It

Reliable Android calling means fewer missed client communications and less time troubleshooting connectivity issues. Faster message history access keeps conversations moving without interruption. PSA platform enhancements help partners close the loop on every call with concise AI summaries and voicemail transcriptions attached directly to tickets, reducing manual note-taking and improving ticket quality. Accurate API transcription data ensures operational workflows built on call data stay trustworthy.

How to Access It

Android stability improvements and the API transcription fix are live now in UCaaS and are automatically applied. Update to the latest Android app version to receive all stability improvements.

The PSA platform Early Access features (call-end ticket dialog, AI summaries, and voicemail transcriptions) are available in Early Access. Early access features are available right in the product to opt-in. Use the Managing Early Access Features instructions to get started.

App/Play Store Release Notes

This release improves Android app stability and performance, reducing missed calls and crashes while enhancing message history navigation and SIP connectivity.

UCaaS now gives partners cleaner post-call insights, more reliable daily workflows, and a rebuilt Autotask PSA integration for Early Access partners. AI-generated transcripts and summaries are easier to review, several fixes improve chat, call monitoring, proposals, and navigation, and the rebuilt Autotask PSA Integration adds call pop-ups and automatic missed-call ticket creation.

What's New

• AI transcription and summary generation now occur automatically after calls complete, giving partners access to call insights without a manual processing step.
• Call transcripts now show speaker names instead of generic placeholders, making conversations easier to review.
• AI call summaries no longer include an unnecessary "Follow-up Actions (Recommended)" section, keeping summaries cleaner and more focused.
• Duplicate sender names in Desktop app chat conversations are resolved, so each message displays the correct participant name.
• Initial call park events now appear correctly after a service restart, improving call monitoring accuracy for partners using Busy Lamp Field (BLF) tracking.
• Proposal PDF downloads now succeed when the Display Name field is empty, preventing errors during proposal review workflows.
• Navigation from the Unity Platform to Secure now works reliably for all users.
• The rebuilt Autotask PSA Integration is available to Early Access partners with a new tabbed interface and backend API improvements.
• Incoming call pop-up notifications are now available in the Autotask PSA Integration for Early Access partners, giving users immediate awareness of calls as they arrive.
• Missed calls now automatically create tickets in the Autotask PSA Integration for Early Access partners, helping teams track follow-up without manual ticket creation.

Why You'll Love It

Partners can now review call activity faster with automatic transcription, clearer speaker labels, and more focused AI-generated summaries. Daily workflows are also more reliable across chat, call monitoring, proposal downloads, and platform navigation. For Early Access partners, the rebuilt Autotask PSA Integration provides a stronger foundation for call-aware workflows, with real-time call pop-ups and automatic missed-call ticket creation that reduces manual follow-up work.

How to Access It

AI transcription improvements and the listed bug fixes are live now in UCaaS and are automatically applied where supported. Autotask PSA Integration features, including the rebuilt app, call pop-ups, and missed-call ticket creation, are available in Early Access through the UCaaS platform. Use the Managing Early Access Features instructions to get started.