Android users will experience more consistent call behavior, especially when receiving calls on locked devices. Unified Contacts Early Access continues to improve with updates that keep names and details aligned across desktop and mobile. Additional fixes strengthen daily reliability for calling, and contacts.

What’s New

• Contact updates now appear on mobile as soon as changes are made on another device so caller names and details stay current
• Edits to contacts on desktop or mobile now stay in sync across devices within a few seconds
• Android devices now ring consistently for the full duration of an incoming call even when the screen is locked
• Calls that are declined no longer show as active when the phone is unlocked

How to Access It

These updates are rolling out now.

• Unified Contacts enhancements are available through Early Access
• Android calling improvements are included in Android version 24.50.8+111

Administrators can now locate numbers, extensions, and devices more quickly in large environments. Selection in PBX is more responsive, creating a faster and more consistent experience during user and queue updates.  Insights provides dependable user level details that support everyday evaluation and activity review.

What’s New

• Search is now available for long lists in the PBX. When a list begins pagination, a search field appears automatically, making it easy to find numbers, extensions, and devices without scrolling through large sets of data.
• Insights presents user and extension level call details in a dependable format that supports day to day review and performance evaluation.
• Role and queue agent selections now register immediately, allowing administrators to move through user and queue updates more efficiently.
• Drilldown views in Insights present full call data for user and extension level analysis.
• PBX resolves a selection issue that previously required extra interaction when updating roles or queue agents. 

How to Access It

These updates are live now across UCaaS.

Summary

This release includes several fixes that improve reporting accuracy, content handling, and configuration reliability across UCaaS. Department-level analytics now display correct data, desktop content is handled more safely, and admin settings for AI voice features are clearer and easier to manage. Together, these updates enhance reporting consistency, reduce configuration errors, and improve overall system stability.

What’s New

• Updated AI voice configuration settings to remove unsupported options and prevent setup errors.
• Updated the Desktop application to handle displayed content more securely.
• Fixed department-level analytics in PBX reports so totals and percentages now appear correctly for accurate reporting.

How to Access It

These updates are live now across PBX and Desktop versions 25.43.1.

https://help.cytracom.com/hc/en-us/articles/39328696026765-Details-Call-Analytics-by-Organization-and-Department-with-Drilldown-Detail

Summary

.This UCaaS release enhances partner onboarding and expands Unity access for broader role support, while delivering new call management tools and mobile experience improvements for end users.

What’s New

• UCaaS role access within Unity is now extended to Admin, Technician, and Billing roles, enabling faster day-one activation and broader management visibility.
• Enhanced Android call history now displays all team-handled calls, improving follow-up context and visibility across the team.
• Resolved tenant attachment issues that previously caused duplicate domain conflicts during approval, improving onboarding success and reducing manual remediation.
• Added call blocking to the UCaaS Desktop app. Users can now manage unwanted calls with server-side persistence.

Why You’ll Love It

Partners benefit from faster onboarding and expanded access within Unity, giving more roles the ability to manage UCaaS deployments. Mobile users gain new tools to block unwanted calls and view complete call histories.

How to Access It

These updates are live now for UCaaS.

This update fixes an issue that prevented some partners from downloading call recordings and improves how call history displays on Android devices for a more intuitive experience.

What’s Fixed

• Addressed an authentication error that could prevent partners from downloading call recordings. Partners can now access and download recordings without interruption.
• Updated Android call history to show calls answered by other team members, with more intuitive icons for call direction and handling.

How to Access It

• Call Recording Access: Automatically restored for all affected accounts.
• Android Call History: Available in app version 24.50.6 on Google Play.

This UCaaS release introduces a new framework for you to try early features, lays the groundwork for mobile single sign-on, and strengthens reliability for contacts and presence services. Together, these updates give you more control over feature adoption, prepare the platform for upcoming authentication improvements, and smooth daily performance.

What’s New

• The new Early Adopters Program lets you opt into early release features through stages such as Concept, Alpha, and Beta. You can decide when and how to explore new capabilities.
• Preparatory updates for Mobile SSO support authentication through your organization’s identity provider. This update enables a split login experience and session handling improvements, setting up broader authentication enhancements planned later this year.
• BLF services have been modernized to resolve memory-related issues that previously caused presence status problems and to improve reliability during busy periods.
• Desktop contacts searches now provide clear feedback when queries exceed system length limits, replacing silent truncation with clear error messages.
  
  

Why You’ll Love It

This release is about control, readiness, and reliability. The Early Adopters framework puts you in charge of how and when you explore new features. Updates to mobile authentication prepare you for smoother, more secure access in the future. And infrastructure and desktop improvements remove common frustrations, making everyday use easier.

How to Access It

These updates are live now across UCaaS. Make sure you are running the latest versions:

• Android: 24.50.5
• iOS: 23.25.3
• PBX: 25.38.1
• Desktop: 25.38.1
• Plugins: 25.38.1

Review the detailed Knowledge Base release notes here: Early Access Opt-In KB

This UCaaS release introduces AI-powered text-to-speech greetings (available for early access), new PBX data export tools, and enhanced call reporting. It also brings minor Android updates to improve performance and ensure compatibility with future versions, plus bug fixes that improve reliability across mobile, PBX, and Teams integrations.

What’s New

• AI-generated greetings are now available for early access. Administrators can create text-to-speech greetings directly from Auto Attendant and Mailbox edit views, making it faster to set up and adjust voice services.
• Bulk export tools are now available in PBX. You can export extensions, devices, users, and other configuration data, eliminating time-consuming copy-and-paste workflows.
• Call Detail Records now include a “Dialed Number” column and a dedicated view page with clearer call flow visualization. These improvements make call analytics and troubleshooting much easier.
• Minor updates to the Android app improve performance and ensure continued compatibility with future Android versions.
• The mobile app now handles fold/unfold actions properly on Samsung Galaxy Fold and similar devices, preventing unintended call redials.
• PBX call routing settings (Do Not Disturb and After Hours) now save correctly instead of reverting to defaults.
• Microsoft Teams domain verification setup is now more reliable. A clearer resolution path helps partners address domain conflicts during setup without engineering intervention.

Why You’ll Love It

These updates bring practical improvements across the board. You can configure greetings in seconds with AI-powered text-to-speech, export PBX data without manual effort, and gain sharper visibility into call flows with improved reporting. Mobile users benefit from compatibility and performance updates, as well as fixes for foldable devices. Administrators also enjoy smoother PBX and Teams integrations.

How to Access It

These updates are live now across UCaaS.

• How to enable early access features
• How to use AI Generated Text-to-Speech for Auto Attendant and Mailboxes

What’s New
We’ve rolled out advanced analytics and performance improvements across UCaaS. Partners now have more powerful insights into customer usage and a smoother communication experience across desktop and mobile.

Why You’ll Love It

• Advanced departmental analytics: Get crystal-clear visibility into call volumes, performance metrics, and trends to support smarter staffing and workforce management.
• Smart missed call reporting: Never wonder about missed opportunities again. Calls are categorized by reason with actionable insights for follow-up.
• Mobile call quality feedback: End users can rate call quality directly in the app, while we handle the technical correlation behind the scenes.
• Faster shared inboxes: Load times improved from 5–10 seconds to near-instant.
• Enhanced mobile call handling: Redesigned interface prevents accidental disconnections.
• Crystal-clear image viewing: Android image attachments now load perfectly.
• Smarter proximity sensors: Prevent unintended screen blackouts during calls.
• Under the hood upgrades: Improved network resilience and responsiveness keep users connected when it matters most.
  
  

How to Access It
These updates are rolling out now across all platforms. No setup required. Simply update to the latest app versions:

• Android: 24.50.3
• Desktop: 25.36.1

Questions? Check our tutorials below or reach out to support!

- Organization and Department Grouping
- Missed Calls Report with Department Filtering
- Advanced Organization and Department Analytics with Drilldown Detail

UCaaS just got a major upgrade across mobile and desktop. From smarter analytics to faster inbox performance, these updates give partners and their customers more clarity, reliability, and control in everyday communication.

What’s New

• Department leaders now have access to Advanced Department Analytics, a comprehensive dashboard that tracks call volumes, performance indicators, and trends by department. The dashboard also surfaces during-hours missed call reporting and includes CSV export capabilities, giving partners more flexibility to analyze and share data.
• On mobile, users can now provide call quality feedback after each call. These ratings are paired with technical data to help identify and troubleshoot issues more effectively.
• Desktop users assigned to multiple shared inboxes will notice a major speed boost. Load times that previously took several seconds now feel nearly instant, eliminating freezes and interruptions.
• Addressed a bug where declining a call might cause a user to unintentionally redial a previous caller.
  
  

Why You’ll Love It

Partners and their teams now have sharper visibility into call quality, smarter tools for managing call volume, and a smoother desktop experience. These updates remove pain points while adding insight, so UCaaS feels faster, smarter, and more dependable for everyday use.

How to Access It

These updates are live now across mobile and desktop. Be sure you are running the latest versions:

• Android: 24.50.3
• Desktop: 25.36.1
• Review the detailed Knowledge Base release notes here

VC Policy Routing Validation

We’ve added new safeguards when configuring VC (Virtual Connect) failover policies. The system now prevents duplicate routing entries for the same phone number, eliminating routing conflicts that could cause unexpected call behavior during failover.

Holiday Schedule Security Enhancements

Holiday schedules are now even more secure. We’ve strengthened the required permissions, and only authorized users within your organization can make changes to holiday configurations. This prevents unauthorized or unintentional edits and protects your planned call routing during important dates.

Device Configuration – Special Character Support

Advanced device configuration just got easier. You can now use special characters such as < > & ' " in your settings, and the system automatically processes these characters, ensuring reliable deployments for both single devices and large-scale templates.

Call Center Agent Validation Enhancement

We’ve improved validation when creating call center agents to prevent accidentally duplicating agent numbers. This update eliminates sign-in conflicts and ensures accurate reporting, helping your call center run smoothly and efficiently.

Internal Reference : UC-2893, UC-958, UC-1958, UC-1833