Cytracom Product Updates logo

Product Updates

Check back here for the latest Cytracom product announcments.

Subscribe to Updates

Labels

  • All Posts
  • Desktop
  • ControlOne
  • Mobile
  • PBX
  • Partner Portal
  • Telivy
  • Tentacle
  • PO

Jump to Month

  • April 2026
  • March 2026
  • January 2026
  • December 2025
  • November 2025
  • October 2025
  • September 2025
  • August 2025
  • May 2025
  • March 2025
  • January 2025
  • August 2024
  • July 2024
  • June 2024
  • May 2024
  • April 2024
  • March 2024
  • February 2024
  • January 2024
  • December 2023
  • November 2023
  • October 2023
  • September 2023
  • August 2023
  • July 2023
  • June 2023
  • May 2023
  • February 2023
Telivy
a week ago

Telivy Update: Agent Autoupdate and Company Management Improvements

Keeping agents current is now easier, company records are more flexible to manage, and scan notifications provide clearer context before you log in. Reliability improvements also restore more complete password scan coverage and reduce alert noise across managed environments.

What's New

  • Delete or archive companies in Telivy to keep workspaces organized as client records change over time.
  • Tag assessments with a primary industry vertical from more than 20 options, including healthcare, finance, and government. Telivy uses this information to identify relevant compliance frameworks and tailor report content automatically.
  • Scan completion emails now include richer context, with finding counts, severity breakdowns, and an AI-generated summary giving partners a clearer picture of results before they log in.
  • Agent Autoupdate is available to Early Access partners. Telivy agents on Windows and macOS automatically check for and apply updates hourly, keeping deployments current without manual intervention. Partners can opt in through the Telivy console.
  • Browser-stored password scans now run reliably again. The agent signs in to user profiles as expected during scans, restoring comprehensive password vulnerability detection in Telivy Agent v30.3.6.1 for Windows and v3.3.4.0 for macOS.
  • Agent status descriptions are now accurate after in-place upgrades, resolved in Telivy Agent v30.3.6.1 for Windows and v3.3.4.0 for macOS.
  • Repeated password scan alerts triggered by disabled user accounts no longer fire, resolved in Telivy Agent v30.3.6.1 for Windows and v3.3.4.0 for macOS.

Why You'll Love It

Agent Autoupdate removes a recurring maintenance task for partners managing larger deployments, while company archive and delete options make workspaces easier to maintain as client rosters change. The expanded assessment form and richer scan emails help teams act faster with better context, and Tentacle workflow support reduces duplicate remediation work across products.

How to Access It

Company management improvements, the assessment operations form, Tentacle task and POA&M workflow support, and enriched scan completion emails are live now in Telivy and automatically enabled. Agent reliability and alerting fixes are live now in Telivy Agent v30.3.6.1 for Windows and v3.3.4.0 for macOS.

Agent Autoupdate is available in Early Access through the Telivy console. Use these instructions to get started: Enable Early Access Features

Avatar of authorRob McDonald
Telivy
3 weeks ago

Telivy Update: Tasks and POA&M Tracking in Tentacle and Richer Executive Reports

Partners can now manage remediation activity and risk decisions across Telivy and Tentacle with less duplicate work. Executive Reports also now make client-facing security reviews easier with a first-page severity breakdown.

What's New

  • Tasks and POA&M tracking now work across Telivy and Tentacle. Partners can manage remediation activity, compliance work, and risk decisions in one place without duplicating entries or switching between systems.
  • Executive Reports now include a first-page severity breakdown. High-severity, Medium-severity, and Low-severity issue counts appear on the first page, making it faster to walk clients through security posture without digging through the full report.

Why You'll Love It

Bringing Tasks and POA&M tracking across Telivy and Tentacle helps partners manage compliance activity with a clearer view of each client's status across products. The updated Executive Report layout also makes it easier to present security posture to clients and auditors without manually pulling details from multiple places.

How to Access It

Both updates are live now in Telivy and require no configuration.

Avatar of authorRob McDonald
Telivy
a month ago

Telivy Update: HIPAA Compliance Reports, Microsoft 365 Policy Enforcement, and Smarter Scan Notifications

HIPAA Compliance Reports give partners an auditor-ready artifact built from scan data, making it easier to share compliance evidence with healthcare clients. Microsoft 365 policy enforcement helps partners detect and remediate critical security gaps across managed tenants from a single interface, while richer scan-complete emails provide faster context for triaging findings before logging in.

What's New

  • HIPAA Compliance Reports map completed scan results to HIPAA Security Rule safeguards and show whether each safeguard is documented and implemented, making it easier to share evidence with auditors and clients.
  • A new industry selector during assessment creation lets partners tag clients across more than 20 verticals, including healthcare, finance, and government, so Telivy can identify relevant compliance frameworks and tailor report content automatically.
  • Microsoft 365 policy enforcement detects and remediates security gaps across managed tenants from a single interface (Early Access), including multi-factor authentication (MFA) enforcement, legacy authentication blocking, admin consent workflows, and guest access controls.
  • Microsoft 365 security policy baselines can be applied directly to client tenants from Telivy (Early Access), so partners can move from detection to enforcement rather than opening the Microsoft admin center or configuring each tenant individually.
  • Bulk PSA task sync creates and syncs all remediation tasks in a single action (Early Access), replacing manual ticket-by-ticket creation and keeping task status centralized across client assessments.
  • Scan-complete emails now include finding counts, severity breakdowns, and an AI-generated summary, giving partners more context from the inbox before they log in.
  • Teammates who open a Telivy risk assessment link are now provisioned automatically in Tentacle with the correct project access, removing manual setup and helping teams start collaborating faster.
  • Inactive sessions now expire after 20 minutes, with a one-minute prompt to extend, improving account security across active sessions.

Why You'll Love It

HIPAA Compliance Reports make it easier to share scan-based compliance evidence without manually assembling documentation. Microsoft 365 policy enforcement turns a tenant-by-tenant manual process into a more centralized workflow, helping partners save time across managed environments. Richer scan-complete emails provide useful context right away, and automatic Tentacle provisioning helps teammates start collaborating without manual setup.

How to Access It

Open any completed scan in Telivy and use the Reports section to generate a HIPAA Compliance Report. The industry selector, richer scan-complete emails, automatic Tentacle provisioning, and session timeout enforcement are live now. Microsoft 365 policy enforcement, Microsoft 365 baseline application, and bulk PSA task sync are available through Early Access.

Early access features are available right in the product to opt-in. Use these instructions to get started: Enable Early Access Features

Avatar of authorRob McDonald
Telivy
a month ago

Telivy Update: HIPAA Compliance Reports and Smoother Unity Platform Integration

HIPAA Compliance Reports give partners an auditor-ready artifact built from scan data, making it easier to share compliance evidence with healthcare clients. Navigation and provisioning across the Unity Platform, Telivy, and Tentacle are also more seamless, with automatic workspace routing and emails notifying partners of completed scans that help them review findings faster.

What's New

  • Generate HIPAA Compliance Reports from completed scans. Reports map scan results to HIPAA Security Rule safeguards and show whether each safeguard is documented and implemented.
  • Move from a customer tenant in the Unity Platform into the correct Tentacle workspace automatically, without manual navigation.
  • Improve provisioning between the Unity Platform, Telivy, and Tentacle by linking Telivy clients to the correct Unity Platform tenants and providing guidance when Tentacle access still needs to be set up.
  • Emails notifying partners of completed scans now include finding counts, severity breakdowns, and an AI-generated summary to help partners review results faster.

Why You'll Love It

HIPAA Compliance Reports make it easier to share scan-based compliance evidence with healthcare clients and auditors without manually assembling documentation. Smoother navigation and provisioning across the Unity Platform, Telivy, and Tentacle reduce workspace confusion and make onboarding easier. Emails notifying partners of completed scans now provide useful context right away, helping partners understand results faster without logging in first.

How to Access It

Open a completed scan in Telivy to generate a HIPAA Compliance Report from the Reports section. Workspace routing, provisioning improvements, and updated completed-scan email notifications are live now and automatically enabled.

Avatar of authorRob McDonald
Telivy
3 months ago

Telivy Update: Executive Summary Reports, Remediation Guidance, and Compliance Enhancements

Executive Summary reporting adds a clean, non-technical export for client QBRs, with scorecards and an action plan that are easy to share. Astra (the helpful AI agent within Telivy) now provides environment-specific remediation guidance for Critical and High severity findings, and MSPs can manage beta feature access without submitting requests. Compliance coverage also expands with NIST 800-171(a) guidance data for Tentacle ingestion, along with fixes that improve accuracy across the Compliance experience.

What’s New

  • Executive Summary reports provide a 2-page, client-friendly export with scorecards and action plans for QBRs and executive readouts.
  • Self-Serve Early Access Features lets MSPs manage beta feature access directly in Telivy, reducing back-and-forth for enablement changes.
  • Environment-specific remediation guidance is now available through Astra (the helpful AI agent within Telivy) for Critical and High-severity findings. (Early Access).
  • Clickable scorecards enable one-click filtering of issues by status, speeding up the transition from summary to triage.
  • AI Insights Summary generation is faster, and Astra insights can now be exported to PDF or DOCX, or added directly to Reports.
  • NIST 800-171(a) guidance data is now available for Tentacle ingestion, expanding compliance coverage and reporting alignment.
  • Compliance tab mapping and display fixes improve accuracy and readability across compliance views.
  • CIS 5.1 mapping was added for Shared Mailbox scenarios to improve compliance reporting coverage.
  • Google Workspace integration improvements and OS normalization for CVE matching improve data quality across findings and compliance workflows.
  • Account image uploads no longer fail in common scenarios, improving account management reliability.
  • Findings table pagination is now more consistent, reducing navigation issues when reviewing large result sets.
  • Bulk export of external scans as CSV is now more reliable, simplifying data sharing and offline review.

Why You’ll Love It

Executive Summary reports make it easier to deliver client-ready updates without rewriting technical findings, while faster AI Insights and export options help teams package recommendations for follow-up. Self-serve Early Access management reduces delays when enabling beta capabilities, and Astra guidance helps analysts move from detection to action with recommendations tailored to the environment. Compliance enhancements improve coverage and accuracy, reducing time spent validating mappings and explaining results.

How to Access It

  • Executive Summary reports, clickable scorecards, faster AI Insights, and export options are available now in Telivy.
  • Self-Serve Early Access Features are available from the Early Access Features section.
  • Astra remediation guidance is available for Critical and High-severity findings. (Early Access).
  • NIST 800-171(a) guidance data is available for Tentacle ingestion, and compliance mapping fixes are live now.
Avatar of authorRob McDonald
Telivy
3 months ago

Device Health Visibility, Issues Table Enrichment, and Normalized Risk Scoring

Device Health v1 adds historical, device-level scan status so teams can spot failures and trends without losing the full scan run. The Issues Table now includes richer investigation details for typosquatting, browser password risks, and vulnerabilities, reducing context switching during triage. Normalized risk scoring is also available in Early Access, providing fairer scoring across different environment sizes and showing progress as remediation improves over time.

What’s New

  • Device Health v1 adds scan events and device-level status history, making it easier to see which devices succeeded or failed during a scan and review performance across runs.
  • The Issues Table now includes additional investigation context, including domain intelligence for typosquatting findings, password details, and reuse counts for browser password risk findings, and a unified Vulnerabilities by Asset view across application, OS, and network sources.
  • Normalized risk scoring now calculates per-category scores using device, user, and domain counts plus expected maximums, improving score consistency across different customer sizes. Continuous positive credit also reflects partial remediation progress over time, so scores improve as issues are reduced, even before everything is fully closed. (Early Access).
  • Risk dashboards now show a simplified Open count with visual indicators for new and regressed issues, and risk cards were reorganized to consistently present High, Medium, and Low with consistent color coding.
  • AI Insights now shows when summaries were last generated and includes fixes to AI suggestions, improving clarity and confidence in what you are reviewing.
  • Tentacle integration updates include disabled email notifications for Tentacle assessments generated by Telivy, corrected assessment auto-close dates, mandatory multi-factor authentication for Tentacle production accounts, and fixes to role-based access issues affecting legacy Tentacle users.

Why You’ll Love It

Device Health makes scanning easier to troubleshoot by showing which devices failed and when, while keeping the rest of the scan run moving. The richer Issues Table reduces back-and-forth during investigation by surfacing the details needed to assess typosquatting, password risk, and vulnerabilities in fewer clicks. Normalized scoring makes risk trends more comparable across customers of different sizes, and continuous positive credit helps demonstrate momentum by reflecting measurable improvement as remediation work progresses. Dashboard and AI refinements improve day-to-day readability, while Tentacle changes strengthen consistency and account hygiene.

How to Access It

  • Device Health v1 and Issues Table enrichment are live now in Telivy.
  • Normalized risk scoring with continuous positive credit is available to accounts enrolled in Early Access.

See it in action

  • Device Health v1 Demo


Avatar of authorRob McDonald
Telivy
5 months ago

On Demand Risk Scoring and Unity Access Improvements

Partners can now update risk scores on demand through a new Refresh Risk Scores control that is available to all roles, supporting stronger preparation for QBRs and program reviews. Unity sign-in has been improved to provide consistent access for partners and users. Additional refinements to AI user analytics, CIS reporting, and scorecard visibility ensure information is presented clearly and supports efficient navigation.

What’s New

  • A new Refresh Risk Scores control allows partners to update scores at any time during both In Progress and Completed assessments and includes clear status feedback during recalculation
  • Unity based access has been enhanced to deliver a consistent and dependable sign in experience
  • Risk scores of zero now display as expected for greater clarity in dashboards and reports
  • Scorecards display consistently on the assessment overview page, supporting quicker reviews
  • CIS Controls in the Compliance tab now load immediately without requiring additional navigation
  • AI user totals follow a unified source of truth and display as Total Unique AI Users for alignment with usage tables and exports

How to Access It

These updates are live now in Telivy.

Avatar of authorRob McDonald
Telivy
5 months ago

Telivy Update: Faster Inventory Search, Improved Risk Processing Indicators, and Accurate Cost Calculations

Technicians now get faster answers with improved inventory search, and the Risk tab provides precise real time indicators while findings are still generating. Cost estimates tied to sensitive data update correctly when items are confirmed to be safe, and Global Admin gains a more consistent layout that reduces navigation time.

What’s New

  • Introduced an In Progress indicator on the Risk tab so users know when findings are still being generated after a scan
  • Added faster, case insensitive search across Web Activity and Installed Apps with partial match support and persistent results
  • Improved cost calculations tied to sensitive data so totals update immediately when users mark an item as not sensitive, ensuring estimates only reflect valid information
  • Updated Global Admin so pages use consistent layouts, alphabetized account lists, and a single menu for common actions which makes routine tasks easier to manage

Why You Will Love It

Partners can locate risky activity quickly and avoid acting on incomplete findings while scans finalize. Accurate cost estimates ensure meaningful and accurate representation of risk, and administrators benefit from a consistent interface that reduces training time and avoidable errors.

How to Access It

These updates are live now in Telivy. 

Avatar of authorRob McDonald
Telivy
5 months ago

Telivy Update: Dark Web Exposure History Bugfix

This update fixes an issue where the dark web timeline occasionally displayed a “no data” placeholder even when breach records were present. Timelines now correctly show exposure points whenever data exists and only display an empty state when no exposures are detected.

What’s New

  • Corrected display logic in the dark web timeline so all valid breach data points are shown.
  • Exported reports now match the updated timeline view, ensuring consistent and accurate exposure data across both the platform and downloaded records.

How to Access It

These improvements are live now in Telivy.

Avatar of authorRob McDonald
Telivy
6 months ago

Telivy Update: Unified Risk Scoring and Streamlined Compliance Descriptions

This Telivy release introduces unified risk visibility, improved compliance readability, in-portal product updates, and a refreshed demo experience. It also resolves a key alerts pipeline issue to ensure consistent external monitoring.

What’s New

  • CIS category descriptions in the Compliance tab have been rewritten for brevity and consistency. Each description now uses plain language that fits the existing UI layout, making compliance results easier to interpret across tenants.
  • A new Risk Score card appears on the Overview tab, providing a single snapshot of current security posture. Users can click through directly to filtered Findings for quick investigation. The card appears above AI Insights and is available to early access tenants.
  • AnnounceKit is now embedded in the Telivy portal, displaying a live badge and feed of product updates to authenticated users so partners can view new capabilities directly inside the platform.
  • The Demo Assessment has been fully updated to support onboarding and sales demonstrations. It includes an AI-generated executive summary, a chronological issue history, and synced PSA tasks that show realistic progress and resolution paths, giving partners a complete view of how Telivy converts findings into action.
  • Resolved a queuing defect that prevented external alerts, including typosquatting alerts, from processing and displaying correctly for about thirty days. The alert pipeline now operates as intended, restoring normal alert generation, PSA ticket creation, and email notifications.

Why You’ll Love It

Partners can easily understand compliance areas through consistent CIS descriptions and monitor tenant posture at a glance with the new unified Risk Score. Product updates are now visible within the portal, and the enhanced Demo Assessment provides a realistic way to showcase Telivy’s automation and reporting flow. These updates make it simpler to evaluate, present, and act on risk insights across environments.

How to Access It

These updates are live now.

Avatar of authorRob McDonald