Summary

This update adds versioned release tiers for the ControlOne Desktop Agent: Beta, General Availability (GA), and Long-Term Support (LTS). Partners now have more control over when and how new versions roll out. It also improves Teleport for partners using the Unity platform by honoring the Unity MFA code instead of requiring a separate ControlOne code for authentication. Endpoint performance on Windows and macOS has been improved by fixing high background CPU usage in recent ControlOne Agent versions.

What’s New

• Partners can now choose when and how updates are deployed through defined release tiers: Beta, General Availability (GA), and Long-Term Support (LTS). This gives greater visibility into the state of each release and more control over which version is applied to each customer. For example, partners can restrict a customer to LTS to receive only essential security updates and fewer feature changes, or assign power users to Beta for immediate access to new capabilities and the opportunity to share feedback with developers.
• For partners using the Unity platform, Teleport now honors the Unity MFA code instead of requiring a separate ControlOne code for authentication.
• The Agent’s background performance has been improved by fixing an issue that caused the app to use more CPU than expected when idle.
  
  

Why You’ll Love It

Defined release tiers give partners meaningful control over how updates reach their customers. You can align each tenant to the release cadence that best fits their needs, choosing between Beta for early adopters, General Availability for standard rollouts, or Long-Term Support for customers who prioritize stability. This flexibility simplifies update planning, reduces risk, and builds confidence in the update process.

This release also resolves two issues: Teleport now correctly honors Unity MFA for partners using the Unity platform, and the ControlOne Agent’s background CPU usage has been reduced to restore normal performance levels.

How to Access It

These updates are available now for Windows and macOS.

• Release tiers (Beta, GA, and LTS) can be managed in the Unity Admin Portal under Agent Settings.
• Step-up verification is automatically available for Unity users once the feature is enabled in their environment.
• Review the detailed Knowledge Base release notes here: https://help.cytracom.com/hc/en-us/articles/40018181149581-ControlOne-Managing-Agent-Updates-and-Automatic-Upgrade-Settings

Summary

This update adds versioned release tiers for the ControlOne Desktop Agent: Beta, General Availability (GA), and Long-Term Support (LTS). Partners now have more control over when and how new versions roll out. It also improves Teleport for partners using the Unity platform by honoring the Unity MFA code instead of requiring a separate ControlOne code for authentication. Endpoint performance on Windows and macOS has been improved by fixing high background CPU usage in recent ControlOne Agent versions.

What’s New

• Partners can now choose when and how updates are deployed through defined release tiers: Beta, General Availability (GA), and Long-Term Support (LTS). This gives greater visibility into the state of each release and more control over which version is applied to each customer. For example, partners can restrict a customer to LTS to receive only essential security updates and fewer feature changes, or assign power users to Beta for immediate access to new capabilities and the opportunity to share feedback with developers.
• For partners using the Unity platform, Teleport now honors the Unity MFA code instead of requiring a separate ControlOne code for authentication.
• The Agent’s background performance has been improved by fixing an issue that caused the app to use more CPU than expected when idle.

Why You’ll Love It

Defined release tiers give partners meaningful control over how updates reach their customers. You can align each tenant to the release cadence that best fits their needs, choosing between Beta for early adopters, General Availability for standard rollouts, or Long-Term Support for customers who prioritize stability. This flexibility simplifies update planning, reduces risk, and builds confidence in the update process.

This release also resolves two issues: Teleport now correctly honors Unity MFA for partners using the Unity platform, and the ControlOne Agent’s background CPU usage has been reduced to restore normal performance levels.

How to Access It

These updates are available now for Windows and macOS.

• Release tiers (Beta, GA, and LTS) can be managed in the ControlOne Admin Portal under Agent Settings.

  • Review the detailed Knowledge Base release notes here.
• Step-up verification is automatically available for Unity users once the feature is enabled in their environment.

Summary

This release includes several fixes that improve reporting accuracy, content handling, and configuration reliability across UCaaS. Department-level analytics now display correct data, desktop content is handled more safely, and admin settings for AI voice features are clearer and easier to manage. Together, these updates enhance reporting consistency, reduce configuration errors, and improve overall system stability.

What’s New

• Updated AI voice configuration settings to remove unsupported options and prevent setup errors.
• Updated the Desktop application to handle displayed content more securely.
• Fixed department-level analytics in PBX reports so totals and percentages now appear correctly for accurate reporting.

How to Access It

These updates are live now across PBX and Desktop versions 25.43.1.

https://help.cytracom.com/hc/en-us/articles/39328696026765-Details-Call-Analytics-by-Organization-and-Department-with-Drilldown-Detail

This Telivy release introduces unified risk visibility, improved compliance readability, in-portal product updates, and a refreshed demo experience. It also resolves a key alerts pipeline issue to ensure consistent external monitoring.

What’s New

• CIS category descriptions in the Compliance tab have been rewritten for brevity and consistency. Each description now uses plain language that fits the existing UI layout, making compliance results easier to interpret across tenants.
• A new Risk Score card appears on the Overview tab, providing a single snapshot of current security posture. Users can click through directly to filtered Findings for quick investigation. The card appears above AI Insights and is available to early access tenants.
• AnnounceKit is now embedded in the Telivy portal, displaying a live badge and feed of product updates to authenticated users so partners can view new capabilities directly inside the platform.
• The Demo Assessment has been fully updated to support onboarding and sales demonstrations. It includes an AI-generated executive summary, a chronological issue history, and synced PSA tasks that show realistic progress and resolution paths, giving partners a complete view of how Telivy converts findings into action.
• Resolved a queuing defect that prevented external alerts, including typosquatting alerts, from processing and displaying correctly for about thirty days. The alert pipeline now operates as intended, restoring normal alert generation, PSA ticket creation, and email notifications.

Why You’ll Love It

Partners can easily understand compliance areas through consistent CIS descriptions and monitor tenant posture at a glance with the new unified Risk Score. Product updates are now visible within the portal, and the enhanced Demo Assessment provides a realistic way to showcase Telivy’s automation and reporting flow. These updates make it simpler to evaluate, present, and act on risk insights across environments.

How to Access It

These updates are live now.

Telivy now includes a dedicated Mac agent that performs regular, automated scans across Apple devices, ensuring complete visibility alongside Windows coverage. This release also resolves a key user management bug to maintain consistent assessment transfers and data integrity.

What’s New

• Telivy introduces a new Mac agent that performs scheduled, unattended scans to detect exposed sensitive data, missing patches, vulnerabilities, compromised credentials, and risky applications. Apple devices now receive the same comprehensive coverage as Windows endpoints, providing partners with consistent, up-to-date visibility across their entire fleet. The agent can be deployed through existing device management tools for efficient rollout at scale.
• This update also lays the groundwork for a unified Telivy agent that supports both macOS and Windows, creating a single foundation for cross-platform coverage and future expansion of security checks.
• The issue affecting the Delete User and assessment transfer workflow has been resolved. Partners can now remove users and reassign their assessments without interruption, ensuring complete data continuity during offboarding and eliminating the risk of unassigned or lost assets.
  
  

Why You’ll Love It

Partners gain full Mac coverage with consistent, automated scans that reduce blind spots and manual overhead. Cross-platform visibility makes it easier to identify vulnerabilities across all endpoints, while the user deletion fix ensures administrative continuity and compliance with audit requirements.

How to Access It

These updates are live now in Telivy. 

This release improves sign-in reliability, speeds up performance for large tenants, and makes it easier to see what’s happening across environments. Partners will notice faster MFA verification, enhanced reporting with visible sensor messages, and streamlined tenant and user management.

What’s New

• The Global Tenant Status View has been redesigned for clarity and speed. New columns and filters make it easier to find affected tenants, and the new Go action provides one-click navigation directly to tenant maps.
• Performance for large connected directories has been improved, making it faster to load zones, users, and groups even in environments with thousands of entries. The interface no longer stalls or refreshes unnecessarily.
• Sensor messages are now displayed directly in network session details and lists. These messages appear in plain language, giving partners faster insight and a more meaningful reporting context.
• Configuration tasks for network devices are now fully managed through centralized admin actions, replacing legacy automation methods with a more consistent, auditable process.
• Addressed an issue that restricted the primary administrative (root) user to View-only permissions after purchase. Full portal access and management capabilities are now restored.
• MFA verification speed has been improved. A previous issue that caused verification to appear stuck has been resolved, and logins now complete promptly after code entry.

Why You’ll Love It

Daily operations feel faster and more predictable. Partners managing large tenants or many user groups will notice easier navigation and fewer slowdowns. The updated Global Tenant Status page prioritizes visibility while enabling direct navigation, and MFA verification now responds quickly every time. Reporting views surface meaningful sensor data in plain language, helping partners move from alert to insight without extra steps.

How to Access It

All updates are live as of October 1, 2025. No action is required.

Summary

.This UCaaS release enhances partner onboarding and expands Unity access for broader role support, while delivering new call management tools and mobile experience improvements for end users.

What’s New

• UCaaS role access within Unity is now extended to Admin, Technician, and Billing roles, enabling faster day-one activation and broader management visibility.
• Enhanced Android call history now displays all team-handled calls, improving follow-up context and visibility across the team.
• Resolved tenant attachment issues that previously caused duplicate domain conflicts during approval, improving onboarding success and reducing manual remediation.
• Added call blocking to the UCaaS Desktop app. Users can now manage unwanted calls with server-side persistence.

Why You’ll Love It

Partners benefit from faster onboarding and expanded access within Unity, giving more roles the ability to manage UCaaS deployments. Mobile users gain new tools to block unwanted calls and view complete call histories.

How to Access It

These updates are live now for UCaaS.

We’ve resolved an issue that temporarily prevented questionnaire reports from generating. Customers can now create accurate, on-demand reports without interruption.

What’s Fixed

• Restored reliable generation of questionnaire reports.
• Resolved errors that caused report failures during rendering.

How to Access It

The reporting functionality was fully restored on September 26, 2025. No additional action is required; simply generate your reports as usual.

This update fixes an issue that prevented some partners from downloading call recordings and improves how call history displays on Android devices for a more intuitive experience.

What’s Fixed

• Addressed an authentication error that could prevent partners from downloading call recordings. Partners can now access and download recordings without interruption.
• Updated Android call history to show calls answered by other team members, with more intuitive icons for call direction and handling.

How to Access It

• Call Recording Access: Automatically restored for all affected accounts.
• Android Call History: Available in app version 24.50.6 on Google Play.

This Telivy release introduces a new PSA integration (available for early access) that helps you turn findings into actionable tickets, while also improving clarity in Email Security and Inventory views.  You’ll also notice improved billing accuracy, enhanced portal session stability, and updates that make feature trials easier to manage and understand.

What’s New

• A new ConnectWise PSA integration is available for early access. From the Tasks tab, you can create tickets from individual findings or bulk-create them from the History view, sorted by risk level. Tickets sync with ConnectWise for creation and status updates, with richer history and bidirectional sync planned in upcoming releases.
• The “DMARC Critical Issues” card has been renamed “Email Security Issues.” It now appears in both External and Risk assessments and counts all High and Medium DNS issues to provide a fuller picture of email-related risk.
• Based on partner feedback, we’ve updated Inventory labels to improve clarity. Under Applications, tabs are now “Web Activity” (site visits) and “Installed Apps” (software on endpoints). In Web Activity, the Application column is now “Name,” and Installed Apps adds a “Host” column to show which device an app is installed on.
• AI Insights now properly follows early access requirements. If the feature isn’t enabled, summaries will not run.
• Monitored Assets calculations now match the counts used for invoicing. This alignment eliminates discrepancies and lets you see in-app exactly what will appear on invoices.
• Portal session handling has been hardened. A new safeguard reduces unnecessary forced sign-outs, making long sessions smoother and less disruptive.

Why You’ll Love It

This release makes Telivy more actionable and transparent. You can turn risks into tickets from within Telivy, with tighter PSA sync coming soon. Refined labels in email security and inventory views reduce confusion and make reporting easier. Billing visibility has been improved to ensure that in-app data matches invoice details, and session stability enhancements mean fewer disruptions while you work.

How to Access It

The ConnectWise PSA integration is available for early access. Send an email to support@telivy.com to request access