Android users will experience more consistent call behavior, especially when receiving calls on locked devices. Unified Contacts Early Access continues to improve with updates that keep names and details aligned across desktop and mobile. Additional fixes strengthen daily reliability for calling, and contacts.

What’s New

• Contact updates now appear on mobile as soon as changes are made on another device so caller names and details stay current
• Edits to contacts on desktop or mobile now stay in sync across devices within a few seconds
• Android devices now ring consistently for the full duration of an incoming call even when the screen is locked
• Calls that are declined no longer show as active when the phone is unlocked

How to Access It

These updates are rolling out now.

• Unified Contacts enhancements are available through Early Access
• Android calling improvements are included in Android version 24.50.8+111

Administrators can now locate numbers, extensions, and devices more quickly in large environments. Selection in PBX is more responsive, creating a faster and more consistent experience during user and queue updates.  Insights provides dependable user level details that support everyday evaluation and activity review.

What’s New

• Search is now available for long lists in the PBX. When a list begins pagination, a search field appears automatically, making it easy to find numbers, extensions, and devices without scrolling through large sets of data.
• Insights presents user and extension level call details in a dependable format that supports day to day review and performance evaluation.
• Role and queue agent selections now register immediately, allowing administrators to move through user and queue updates more efficiently.
• Drilldown views in Insights present full call data for user and extension level analysis.
• PBX resolves a selection issue that previously required extra interaction when updating roles or queue agents. 

How to Access It

These updates are live now across UCaaS.

Summary

This release includes several fixes that improve reporting accuracy, content handling, and configuration reliability across UCaaS. Department-level analytics now display correct data, desktop content is handled more safely, and admin settings for AI voice features are clearer and easier to manage. Together, these updates enhance reporting consistency, reduce configuration errors, and improve overall system stability.

What’s New

• Updated AI voice configuration settings to remove unsupported options and prevent setup errors.
• Updated the Desktop application to handle displayed content more securely.
• Fixed department-level analytics in PBX reports so totals and percentages now appear correctly for accurate reporting.

How to Access It

These updates are live now across PBX and Desktop versions 25.43.1.

https://help.cytracom.com/hc/en-us/articles/39328696026765-Details-Call-Analytics-by-Organization-and-Department-with-Drilldown-Detail

Summary

.This UCaaS release enhances partner onboarding and expands Unity access for broader role support, while delivering new call management tools and mobile experience improvements for end users.

What’s New

• UCaaS role access within Unity is now extended to Admin, Technician, and Billing roles, enabling faster day-one activation and broader management visibility.
• Enhanced Android call history now displays all team-handled calls, improving follow-up context and visibility across the team.
• Resolved tenant attachment issues that previously caused duplicate domain conflicts during approval, improving onboarding success and reducing manual remediation.
• Added call blocking to the UCaaS Desktop app. Users can now manage unwanted calls with server-side persistence.

Why You’ll Love It

Partners benefit from faster onboarding and expanded access within Unity, giving more roles the ability to manage UCaaS deployments. Mobile users gain new tools to block unwanted calls and view complete call histories.

How to Access It

These updates are live now for UCaaS.

This update fixes an issue that prevented some partners from downloading call recordings and improves how call history displays on Android devices for a more intuitive experience.

What’s Fixed

• Addressed an authentication error that could prevent partners from downloading call recordings. Partners can now access and download recordings without interruption.
• Updated Android call history to show calls answered by other team members, with more intuitive icons for call direction and handling.

How to Access It

• Call Recording Access: Automatically restored for all affected accounts.
• Android Call History: Available in app version 24.50.6 on Google Play.