UCaaS now gives partners cleaner call logs, expanded Android clipboard capabilities, and tighter privacy controls for PSA platform transcript data. These updates reduce call-record noise, improve mobile productivity, and help partners manage sensitive information more confidently across their communication workflows.

What's New

• Missed group calls no longer appear in call history, giving partners cleaner and more accurate call logs for troubleshooting and reporting.
• Android users can now copy contact details, phone numbers, and voicemail transcripts directly to the clipboard, streamlining data entry and communication workflows on mobile.
• Transcript summaries and sentiment scores from the PSA platform integration can now be configured to post as internal notes only, keeping sensitive call data from being exposed to end clients.
• Proposal filtering by Unity Platform resellers now works correctly, making it easier for partners to manage and track proposals associated with reseller accounts.

Why You'll Love It

Cleaner call logs reduce the time partners spend identifying genuine missed calls rather than sorting through group call noise. Clipboard support on Android speeds up mobile workflows for field teams who rely on contact and voicemail data throughout the day. PSA platform privacy controls give partners the configuration flexibility to meet client confidentiality requirements without extra manual steps.

How to Access It

These updates are live now in UCaaS and are automatically applied. No action is required.

App/Play Store Release Notes

Android app clipboard functionality has been enhanced for smoother partner workflows.

UCaaS partners benefit from two targeted improvements this week. A long-standing issue where desktop applications stopped ringing when calls rolled over between multiple ring groups has been resolved, so partners and their clients no longer miss inbound calls during ring group transitions. The in-portal chat assistant in the Secure portal has also been refreshed with a single, unified platform component, replacing legacy widget integrations that previously caused inconsistent behavior.

What's New

• Desktop applications now ring correctly when inbound calls transition between multiple ring groups. Previously, calls continued ringing to desk phones but stopped on the desktop app and browser; that inconsistency is resolved.
• The Secure portal now uses a single in-portal chat and voice assistant, replacing the previous multi-widget setup and providing a cleaner, more consistent support experience.

Why You'll Love It

Partners managing clients with complex ring group configurations can trust that desktop apps and browser clients ring reliably on every inbound call, reducing missed-call incidents and support escalations. The refreshed Secure portal assistant gives partners a consistent in-portal support experience without the confusion of multiple overlapping chat widgets.

How to Access It

These updates are live now in UCaaS and are automatically applied. No action is required.

UCaaS now gives partners a more capable and reliable mobile experience. Android users gain call parking for flexible call handling on the go, telemetry events are richer for faster diagnosis of mobile endpoint issues, and audio loss alert sensitivity on both Android and iOS has been refined to reduce unnecessary interruptions. A PSA platform integration reliability improvement is also included.

What's New

• Android call parking is now available, giving partners a visual parking lot UI and a dedicated Park button on the active call screen to manage call lanes without guesswork.
• Android telemetry events now capture richer data on call termination errors, helping partners diagnose mobile communication issues faster.
• Audio loss alerts on Android are now less sensitive, so calls to automated systems that pause audio for PIN input or voicemail prompts no longer trigger false alert popups.
• Audio loss alerts on iOS are now less sensitive, reducing unnecessary interruptions during normal call scenarios involving silence or paused audio.
• PSA platform integration reliability is improved, resolving API threshold issues on Desktop V2 that caused automated warning emails and potential service interruptions.

Why You'll Love It

Partners managing mobile endpoints now have clearer data to work with and fewer false alerts to chase down. Call parking on Android brings feature parity for partners who handle call traffic from mobile devices, reducing the need to switch to a desk phone for call management. The audio alert refinements mean fewer unnecessary notifications during routine calls, so partners and their clients stay focused. And with the PSA platform integration running cleanly, partners can trust that their desktop workflows stay connected without threshold warnings.

How to Access It

All features in this release are live now in UCaaS and are automatically applied. No action is required.

UCaaS now gives partners clearer iOS call management with a visual call parking view, more stable in-call identity handling, and improved telemetry for faster troubleshooting. Early Access partners also gain a refreshed contact editing experience, smoother tab transitions, and avatar reliability improvements.

What's New

• The iOS mobile app now includes a visual call parking view, letting partners track parked call lanes and retrieve calls accurately without guessing.
• In-call identity on iOS is now more reliable. Live calls are referenced by a stable handle rather than a parsed session identifier, reducing errors during hold, transfer, and other active call operations.
• iOS telemetry now captures more detailed call termination events, including failures and unauthorized actions, helping partners identify and troubleshoot call issues with greater precision.
• The iOS contact editing screen has been refreshed for Early Access partners with improved touch targets and inputs, aligning more closely with the Android experience.
• Tab navigation on iOS is smoother for Early Access partners, with flashes and visual glitches eliminated when switching between app sections. (Early Access)
• Avatar images now update reliably on iOS when changed from another device, keeping profile pictures consistent across devices. (Early Access)

Why You'll Love It

Call parking visibility removes guesswork from mobile call management, so partners can park and retrieve calls confidently without interrupting their workflow. More stable in-call identity means hold, transfer, and other call actions work correctly without losing track of the active caller. Richer telemetry gives partners and support teams clearer diagnostic data to resolve call issues faster. Early Access partners get a more polished mobile experience with a cleaner contact editing flow and smoother navigation.

How to Access It

The iOS call parking view, in-call identity improvements, and telemetry enhancements are live now in UCaaS iOS 26.7.1 and are automatically applied where supported. No action is required.

The refreshed contact editing screen, smoother tab transitions, and avatar update fix are available in Early Access through the UCaaS platform. Early access features are available right in the product to opt-in. Use the Managing Early Access Features instructions to get started.

App/Play Store Release Notes

This release improves iOS call management with visual call parking, more reliable call identity, enhanced contact editing, smoother tab navigation, avatar update fixes, and better telemetry.

UCaaS now gives partners more reliable Android calling, smoother message history navigation, and richer PSA platform ticket workflows. Android improvements reduce missed inbound calls and crashes, message history loads more efficiently, and PSA platform integration now supports AI-generated call summaries and voicemail transcriptions for missed call tickets. Accurate transcription data from the public API rounds out the release with better operational visibility.

What's New

• Android inbound calls are now more reliable, reducing missed calls caused by underlying app stability issues.
• Message history pagination on Android is more efficient, requiring significantly fewer reloads to access older conversations.
• Three Android crash fixes reduce app instability reported across production environments.
• SIP registration failures on Android are resolved, ensuring consistent connectivity and call handling.
• The public API transcription endpoint now returns accurate results, providing partners with correct call transcript data.
• PSA platform call-end ticket creation now includes a dialog box for smoother, confirmed ticket submission (Early Access).
• PSA platform tickets created at call completion now include AI-generated summaries for faster ticket management (Early Access).
• PSA platform missed call tickets now include voicemail transcriptions for richer call detail visibility (Early Access).

Why You'll Love It

Reliable Android calling means fewer missed client communications and less time troubleshooting connectivity issues. Faster message history access keeps conversations moving without interruption. PSA platform enhancements help partners close the loop on every call with concise AI summaries and voicemail transcriptions attached directly to tickets, reducing manual note-taking and improving ticket quality. Accurate API transcription data ensures operational workflows built on call data stay trustworthy.

How to Access It

Android stability improvements and the API transcription fix are live now in UCaaS and are automatically applied. Update to the latest Android app version to receive all stability improvements.

The PSA platform Early Access features (call-end ticket dialog, AI summaries, and voicemail transcriptions) are available in Early Access. Early access features are available right in the product to opt-in. Use the Managing Early Access Features instructions to get started.

App/Play Store Release Notes

This release improves Android app stability and performance, reducing missed calls and crashes while enhancing message history navigation and SIP connectivity.

UCaaS now gives partners cleaner post-call insights, more reliable daily workflows, and a rebuilt Autotask PSA integration for Early Access partners. AI-generated transcripts and summaries are easier to review, several fixes improve chat, call monitoring, proposals, and navigation, and the rebuilt Autotask PSA Integration adds call pop-ups and automatic missed-call ticket creation.

What's New

• AI transcription and summary generation now occur automatically after calls complete, giving partners access to call insights without a manual processing step.
• Call transcripts now show speaker names instead of generic placeholders, making conversations easier to review.
• AI call summaries no longer include an unnecessary "Follow-up Actions (Recommended)" section, keeping summaries cleaner and more focused.
• Duplicate sender names in Desktop app chat conversations are resolved, so each message displays the correct participant name.
• Initial call park events now appear correctly after a service restart, improving call monitoring accuracy for partners using Busy Lamp Field (BLF) tracking.
• Proposal PDF downloads now succeed when the Display Name field is empty, preventing errors during proposal review workflows.
• Navigation from the Unity Platform to Secure now works reliably for all users.
• The rebuilt Autotask PSA Integration is available to Early Access partners with a new tabbed interface and backend API improvements.
• Incoming call pop-up notifications are now available in the Autotask PSA Integration for Early Access partners, giving users immediate awareness of calls as they arrive.
• Missed calls now automatically create tickets in the Autotask PSA Integration for Early Access partners, helping teams track follow-up without manual ticket creation.

Why You'll Love It

Partners can now review call activity faster with automatic transcription, clearer speaker labels, and more focused AI-generated summaries. Daily workflows are also more reliable across chat, call monitoring, proposal downloads, and platform navigation. For Early Access partners, the rebuilt Autotask PSA Integration provides a stronger foundation for call-aware workflows, with real-time call pop-ups and automatic missed-call ticket creation that reduces manual follow-up work.

How to Access It

AI transcription improvements and the listed bug fixes are live now in UCaaS and are automatically applied where supported. Autotask PSA Integration features, including the rebuilt app, call pop-ups, and missed-call ticket creation, are available in Early Access through the UCaaS platform. Use the Managing Early Access Features instructions to get started.

UCaaS Desktop now provides a more responsive desk phone calling experience for users who place calls from "My Team." Calls begin without the previous delay, helping users move from contact selection to active call handling more quickly.

What's New

• Calls now route to the desk phone immediately when users select "Use Desk phone to make calls" under "My Team."
• A previous 5-second delay in the call initiation process has been removed, improving responsiveness during desk phone calling.

How to Access It

This update is live now in UCaaS Desktop 26.26.1 and is automatically applied where supported. No action is required.

UCaaS now gives users more direct access to account security settings with a new multifactor authentication (MFA) self-service widget. Android mobile updates also improve core workflows across Contacts, Recents, Dialpad, Messaging, Voicemail, and Profile, while a dialing fix makes calls to numbers with a "+" prefix more reliable.

What's New

• The MFA self-service widget is now available in UCaaS, allowing users to view and configure their MFA settings at any time without waiting for a login prompt.
• Android Contacts has been refreshed for Early Access partners with improved search across names, numbers, emails, and addresses.
• Android contact details now include recent call history and a new button for adding contacts quickly. (Early Access)
• The Recents tab on Android now includes a segmented control to toggle between All and Missed calls. (Early Access)
• Android Recents now includes filters for incoming, outgoing, missed, and group calls. (Early Access)
• The Android Dialpad now shows unique contact entries by phone number, pre-populates the last dialed number without auto-dialing, and includes a messaging shortcut. (Early Access)
• Android Messaging now reduces unnecessary prompts by delaying room creation steps until needed, focusing input on room names, and clearing the screen cleanly after a thread is created. (Early Access)
• Voicemail management on Android now includes a standard share icon and a new edit mode with checkboxes for mass deletion. (Early Access)
• The Android Profile tab now has a cleaner layout with a dedicated "My Primary" number category, updated icons, and repositioned call strategy controls for consistent display across device sizes. (Early Access)
• Android calls to phone numbers with a "+" prefix now connect reliably.

Why You'll Love It

The MFA self-service widget gives users more control over account security and reduces the need to wait for a login prompt to manage settings. Android Early Access improvements make core mobile workflows easier to navigate, whether users are managing contacts, reviewing recent calls, composing messages, checking voicemail, or updating profile settings. The dialing fix also improves call reliability for international-format numbers that include a "+" prefix.

How to Access It

The MFA self-service widget is live now in UCaaS and available to all users with no action required. The Android call reliability fix is included in Android 26.6.2 and is automatically applied where supported. Android UI improvements across Contacts, Recents, Dialpad, Messaging, Voicemail, and Profile are available in Early Access through the UCaaS platform. Use the Managing Early Access Features instructions to get started.

App/Play Store Release Notes

Android 26.6.2 improves mobile call reliability for numbers with a "+" prefix. Early Access updates also refresh Contacts, Recents, Dialpad, Messaging, Voicemail, and Profile for a cleaner Android experience.

UCaaS now gives partners clearer voicemail details, a cleaner mobile Contacts experience, and more reliable messaging across Android and iOS. These updates make it easier to identify missed calls, find contacts on mobile, and keep client conversations moving with fewer delivery or status issues.

What's New

• Voicemail notifications now include detailed caller information, helping partners identify missed calls without opening each voicemail.
• The Contacts page on iOS and Android has been modernized with a cleaner layout, improved browsing, and stronger visual hierarchy.
• Android message delivery is more reliable for Early Access partners, reducing failed or delayed communications.
• Android messaging now retains input when the Enter key is used, preventing unintended message loss.
• iOS message sync now presents conversations more consistently while users are on the go.
• Message status updates now reflect delivery and read receipt states more accurately, giving partners clearer communication status.

Why You'll Love It

Clearer voicemail notifications reduce the time spent tracking missed calls, while the modernized Contacts page makes mobile contact browsing easier. Messaging improvements across Android and iOS also reduce manual troubleshooting and help partners keep client communications on track.

How to Access It

Voicemail notification improvements, the modernized Contacts page, the Android Enter key fix, iOS message sync improvements, and message status updates are live now in UCaaS and are automatically applied where supported. The Android message delivery improvement is available in Early Access through the UCaaS platform. Use the Managing Early Access Features instructions to get started.

App/Play Store Release Notes

Voicemail notifications now include clearer caller details, mobile Contacts has a cleaner browsing experience, and messaging reliability is improved across Android and iOS.

UCaaS now makes it easier for partners to deploy the Desktop app on Apple Silicon Macs, gives mobile users a cleaner login experience on Android and iOS, and helps Desktop users focus on conversations that need attention. These updates improve cross-platform consistency and make day-to-day work more efficient across devices.

What's New

• A universal macOS build of UCaaS Desktop is now available, adding native support for Apple M-series chips and simplifying installation on modern Mac hardware.
• Desktop users can now filter the message list to show only unread conversations, making it faster to identify and act on messages that need attention.
• The Android app now includes an updated login screen and flow with a cleaner, more intuitive authentication experience.
• The iOS app now includes an updated login screen and flow with the same modernized design, delivering a consistent login experience across mobile platforms.

Why You'll Love It

Partners deploying UCaaS to teams using newer Apple hardware can now install the Desktop app natively on M-series Macs, reducing compatibility issues and improving performance. Desktop users can also focus on unread conversations without scrolling through full message history, while Android and iOS users benefit from a cleaner, more consistent login flow.

How to Access It

These updates are live now in UCaaS and are automatically applied where supported. The universal macOS Desktop build is available from the dedicated Apple Silicon download link. The updated mobile login experience is live in Android 26.5.3 and iOS 26.5.2 and will reach devices automatically through app store updates.

App/Play Store Release Notes

Updated login screens and flows on Android and iOS deliver a modern, consistent authentication experience for UCaaS mobile users.