UCaaS now gives partners a more capable and reliable mobile experience. Android users gain call parking for flexible call handling on the go, telemetry events are richer for faster diagnosis of mobile endpoint issues, and audio loss alert sensitivity on both Android and iOS has been refined to reduce unnecessary interruptions. A PSA platform integration reliability improvement is also included.

What's New

• Android call parking is now available, giving partners a visual parking lot UI and a dedicated Park button on the active call screen to manage call lanes without guesswork.
• Android telemetry events now capture richer data on call termination errors, helping partners diagnose mobile communication issues faster.
• Audio loss alerts on Android are now less sensitive, so calls to automated systems that pause audio for PIN input or voicemail prompts no longer trigger false alert popups.
• Audio loss alerts on iOS are now less sensitive, reducing unnecessary interruptions during normal call scenarios involving silence or paused audio.
• PSA platform integration reliability is improved, resolving API threshold issues on Desktop V2 that caused automated warning emails and potential service interruptions.

Why You'll Love It

Partners managing mobile endpoints now have clearer data to work with and fewer false alerts to chase down. Call parking on Android brings feature parity for partners who handle call traffic from mobile devices, reducing the need to switch to a desk phone for call management. The audio alert refinements mean fewer unnecessary notifications during routine calls, so partners and their clients stay focused. And with the PSA platform integration running cleanly, partners can trust that their desktop workflows stay connected without threshold warnings.

How to Access It

All features in this release are live now in UCaaS and are automatically applied. No action is required.