ControlOne now gives partners clearer site configuration visibility, more flexible record review, and a smoother Teleport search experience. The Zones page identifies site zones assigned to bridges, admin columns can be resized to show more detail, and Teleport search now filters reliably as partners type.

What's New

• The Zones page now displays a visual indicator for site zones assigned to bridges, making active zone assignments easier to identify even when devices are not connected.
• Admin section columns in the ControlOne portal are now resizable, allowing partners to adjust table views and review device or user details without opening each record individually.
• The Teleport page search field now retains input as partners type, restoring live filtering and making zone searches more reliable.

Why You'll Love It

Partners managing multiple sites can now identify bridge zone assignments at a glance rather than cross-referencing configuration records. Resizable admin columns reduce repetitive navigation by showing more detail directly in table views, while the Teleport search improvement removes a daily friction point from zone lookups.

How to Access It

These updates are live now in ControlOne and are automatically applied where supported. No action is required.

UCaaS now helps partners keep PSA tickets current with AI-generated call notes, while improving call recording accuracy and outbound caller ID consistency. These updates reduce manual ticket work and give partners more confidence that recordings and caller ID details reflect the settings configured for each account.

What's New

• PSA integration now creates ticket notes automatically using AI-generated call transcriptions and summaries, reducing manual data entry after calls.
• PSA ticket notes now update as new call data becomes available, giving support teams more current context in each ticket.
• Call recording now reflects each account's configured recording list, preventing unexpected recordings and helping partners support client compliance requirements.
• Outbound caller ID names now stay consistent with the name configured in the PBX portal, reducing discrepancies caused by carrier caller name handling.

Why You'll Love It

AI-generated PSA call notes help partners keep helpdesk workflows moving with less manual effort and more complete ticket context. More accurate call recording behavior helps partners support compliance requirements across client environments, while outbound caller ID consistency reduces confusion when users place calls.

How to Access It

These updates are live now in UCaaS and are automatically applied where supported. No configuration is required.

ControlOne now gives partners clearer license consumption details directly on the Users page, making it easier to understand agent license usage without leaving the portal. A portal access improvement also ensures users see the right experience based on their permission level.

What's New

• License usage counts are now displayed on the Users page, showing how many users are consuming agent licenses.
• Partners can now review agent license consumption directly in the portal, making it easier to manage allocations and identify overprovisioning.
• Users without partner tenant admin permissions now see the correct portal views for their access level rather than being redirected incorrectly.

Why You'll Love It

License visibility on the Users page removes guesswork from agent license management, helping partners stay on top of consumption and optimize allocations. The portal access improvement also gives each team member the appropriate experience when they log in, regardless of permission level.

How to Access It

These updates are live now in ControlOne and are automatically enabled. No action is required.

Crosswalk Review gives partners a faster path through multi-framework compliance assessments by mapping completed answers from one framework to related controls in others. Partners can reduce repetitive questionnaire work, keep compliance data more consistent, and move more efficiently across overlapping regulatory requirements.

What's New

• Crosswalk Review is now available to Early Access partners in Telivy.
• A new overlay highlights potential control mappings across compliance frameworks, so partners can review suggested matches before applying them.
• Partners can accept or reject suggested mappings and apply completed answers to additional frameworks rather than re-entering them manually.

Why You'll Love It

Crosswalk Review helps partners manage clients with overlapping compliance requirements more efficiently. By mapping answers across frameworks, partners can reduce duplicate effort, keep multi-framework assessment data consistent, and shorten the time needed to move from one compliance program to the next.

How to Access It

Crosswalk Review is available in Early Access through the Telivy console. Use the Enable Early Access Features instructions to get started: Enable Early Access Features

UCaaS now gives support teams clearer messaging context, more automated AutoTask integration documentation, and a more reliable Android call experience. Desktop messaging improvements help agents choose the right channel, PSA enhancements reduce manual call logging, and Android updates improve call answering and active call controls.

What's New

• The Desktop "from" dropdown now shows a visual indicator for internal-messaging-only values, helping support agents distinguish internal channels from external ones.
• The shared SMS inbox now shows which internal user responded to a message, making conversation ownership easier to track when multiple contacts share the same phone number.
• AutoTask integration now automatically creates call log notes with detailed call metadata, keeping support records complete without manual logging.
• Android users can now answer incoming calls without unlocking the screen, restoring expected call availability when the device is locked.
• AutoTask integration now supports configurable ticket creation settings for Early Access partners, including field customization and workflow toggles.
• Call metadata is now automatically attached to selected PSA tickets when a call ends for Early Access partners, giving support agents richer context for each interaction.
• The Android Active Call Screen has been refreshed for Early Access partners with modern UI elements and more accessible controls for mute, hold, transfer, and conference.

Why You'll Love It

Clearer Desktop messaging indicators reduce the risk of sending internal messages through external channels, while shared SMS identity details make team conversations easier to follow. Automated AutoTask call logging helps support agents spend less time entering call details manually, and enhancements add more flexibility and context to ticket workflows. Android improvements also make call handling more reliable, with a lockscreen fix for incoming calls and a refreshed Active Call Screen for a more modern mobile experience.

How to Access It

Desktop messaging improvements, shared SMS identity details, automated PSA call log notes, and the Android lockscreen call-answering fix are live now in UCaaS and are automatically applied where supported. The refreshed Android Active Call Screen, PSA call metadata attachment, and configurable ticket creation settings are available in Early Access through the UCaaS platform. Use the Managing Early Access Features instructions to get started: Managing Early Access Features

App/Play Store Release Notes

The updated Android Active Call Screen delivers a modern interface with improved controls for mute, hold, transfer, and conference, making mobile call handling easier and more consistent.

Telivy now makes vulnerability data easier to review, export, and share with clients. Endpoint Security monitoring gives partners a clearer view of antivirus, firewall, and disk encryption coverage, while Microsoft 365 policy improvements help Early Access partners move from connection to prioritized remediation with less manual effort.

What's New

• The Threats & Vulnerabilities dashboard now includes tabbed vulnerability views by endpoint, user, and Common Vulnerabilities and Exposures (CVE), letting partners review risk from multiple perspectives without switching tools.
• Vulnerability exports now generate a multi-sheet Excel file with separate sheets for CVE, device, and user data, creating a richer client reporting artifact than the previous flat CSV export.
• The Endpoints tab in Inventory now shows security posture across managed endpoints, including antivirus, firewall, and disk encryption status.
• The Overview tab now includes an Endpoint Security summary card with monitored endpoint counts and antivirus, firewall, and disk encryption coverage.
• The Overview tab now includes a prioritized Top Actions table that sorts remediation steps by projected impact on client CIS scores.
• Browser password results now sort by whether passwords exist rather than by nickname, making it easier to identify accounts with stored credentials.
• Microsoft 365 policy management now fetches policies automatically on connect for Early Access partners, removing the need for a separate manual policy check.
• The Microsoft 365 Policy Management table now shows inline recommendations beneath each policy name for Early Access partners.
• The Microsoft 365 Policy Management table now includes per-policy links to official Microsoft documentation for Early Access partners.
• The Configure tab now includes a post-connect Remediate call to action for Early Access partners, directing them to policy remediation tasks after connecting Microsoft 365.
• Fixable findings now sort to the top of the Risk tab table for Early Access partners, with the "Fix Available" badge promoted within the severity column.
• The Microsoft 365 Policy Inspect drawer now includes a "Learn more" block for Early Access partners, bringing recommendations, CIS references, Microsoft documentation links, and admin portal navigation into one place.

Why You'll Love It

Vulnerability reporting now matches how partners review and explain risk, with dedicated views for each perspective and a multi-sheet export that is easier to share with clients. Endpoint Security monitoring makes antivirus, firewall, and encryption coverage visible without manual cross-referencing, while the Top Actions table helps partners focus on remediation work with the highest projected score impact. For Microsoft 365 policy management in Early Access, automatic policy ingestion, inline guidance, and contextual documentation reduce the steps between finding a policy gap and resolving it.

How to Access It

Vulnerability views, the Endpoints tab, the Endpoint Security summary card, the Top Actions table, and browser password sorting improvements are live now in Telivy and are automatically applied where supported. Microsoft 365 policy management enhancements, including automatic policy fetch, inline recommendations, per-policy documentation links, the post-connect Remediate call to action, fixable findings sorting, and the Policy Inspect "Learn more" block, are available in Early Access through the Telivy console. Use the Enable Early Access Features instructions to get started: Enable Early Access Features

ControlOne now gives partners more flexibility in how bridges respond to connectivity disruptions, with configurable fail open sensitivity settings, preset recovery options, and advanced health check controls. Portal UI improvements, clearer gateway capacity displays, and corrected tunnel encryption labels also make configuration easier to review and manage.

What's New

• Fail open sensitivity settings can now be configured at the bridge and tenant levels using preset options for 30 seconds, 2 minutes, or 5 minutes.
• Fail open presets automatically apply the appropriate health check intervals and thresholds, making recovery behavior easier to understand and configure.
• Custom health check endpoints and detailed probe parameters can now be configured at the bridge or tenant level for more granular tuning.
• Advanced fail open settings include probe intervals, probe counts, timeouts, and recovery thresholds.
• Site zones can now be disabled during failover, giving partners tighter management of traffic behavior during network events.
• Legacy portal pages have been updated with the current ControlOne theme and modern table components for a more consistent portal experience.
• Gateway usage displays for Unity Platform partners now show total allowed gateways rather than a separate minimum gateway count, making capacity easier to read at a glance.
• Tunnel encryption settings now display correctly on the VPN connector configuration page when GCM encryption is in use, preventing misinterpretation during setup.

Why You'll Love It

Configurable fail open sensitivity helps partners match recovery behavior to each site's uptime and traffic requirements rather than relying on fixed defaults. Preset options keep setup simple, while advanced health check controls provide flexibility for more specific environments. Clearer gateway displays, modernized portal pages, and corrected tunnel encryption labels also make day-to-day configuration easier and reduce the risk of misinterpretation.

How to Access It

These updates are live now in the ControlOne portal and are automatically applied where supported. Updated portal pages and corrected tunnel encryption labels require no action. Fail open settings and site zone failover controls are available at the bridge and tenant levels in the ControlOne portal.

Telivy now makes it easier to identify actionable Microsoft 365 security gaps, understand which fixes can improve assessment scores, and avoid duplicate compliance work across related frameworks. Cloud token reliability improvements also reduce unnecessary reconnection noise and provide clearer guidance when action is needed.

What's New

• The Microsoft 365 Overview dashboard now shows a reliable count of available automated fixes and the potential score uplift if those fixes are applied.
• The Risk tab now shows a "Fix Available" badge on Microsoft 365 findings that can be remediated from the interface for Early Access partners.
• Framework similarity scores are now visible on the frameworks screen for Early Access partners, showing the percentage of overlap between compliance frameworks.
• Microsoft 365 multifactor authentication (MFA) enforcement and legacy authentication blocking now report correctly for Early Access partners on tenants where Security Defaults are enabled.
• Cloud token health checks are more reliable, with improved token refresh handling and disconnect emails that explain why reconnection is needed.

Why You'll Love It

Clearer Microsoft 365 remediation signals help partners focus on the findings they can act on directly and understand which fixes may have the greatest impact. Framework similarity scores make it easier to identify overlap across compliance programs, reducing duplicate control work across related frameworks. More reliable cloud token handling and clearer disconnect emails also help partners resolve connectivity issues faster without unnecessary interruptions.

How to Access It

Microsoft 365 Overview updates and cloud token reliability improvements are live now in Telivy and are automatically applied where supported. The Risk tab "Fix Available" badge, framework similarity scores, and Microsoft 365 policy reporting corrections are available in Early Access through the Telivy console. Use the Enable Early Access Features instructions to get started: Enable Early Access Features

UCaaS now improves call handling across mobile, Desktop, and AutoTask-connected workflows. Android calls route more reliably to the right Bluetooth device, caller identity stays visible through hold and transfer actions, queue calls can be declined from Desktop, and PSA integration improvements give Early Access partners a more stable experience.

What's New

• Android Bluetooth audio now prioritizes vehicle and headset devices over wearables during calls, keeping audio routed to the expected hands-free device.
• Caller ID is now preserved when inbound calls are placed on hold, parked, or transferred, so users continue to see the original caller's information throughout the call.
• Queue calls can now be declined from the UCaaS Desktop app, preventing declined call center interactions from continuing to ring indefinitely.
• AutoTask integration platform list views are more reliable for Early Access partners, with improvements to sticky tabs, pagination, sorting, and contact deduplication across Contacts, Accounts, and Tickets.

Why You'll Love It

Caller ID reliability helps teams keep the right caller context through common workflows like hold, park, and transfer. Android Bluetooth routing improvements make mobile calls feel more natural in hands-free environments, especially in vehicles, while queue call declines restore expected Desktop behavior for call center users. PSA integration improvements also help Early Access partners manage records more consistently during daily workflows.

How to Access It

Caller ID reliability, queue call decline, and Android Bluetooth routing improvements are live now in UCaaS Desktop 26.17.1 and Android 26.4.3 and are automatically applied where supported. PSA platform list view and proxy connectivity improvements are available in Early Access through the UCaaS platform. Use the Managing Early Access Features instructions to get started: Managing Early Access Features

App/Play Store Release Notes

Android 26.4.3 improves Bluetooth audio routing to prioritize vehicle and headset devices over wearables, keeping call audio in the right place automatically during hands-free and mobile calls.

ControlOne now validates IPsec network address translation (NAT) settings more accurately, making VPN tunnel setup smoother for configurations with non-overlapping pre-NAT sources. Partners can complete valid tunnel configurations without false overlap errors or unnecessary workarounds.

What's New

• IPsec NAT validation now correctly handles configurations where the original IP source does not overlap with local tunnel selectors.
• Valid IPsec configurations with non-overlapping pre-NAT sources are now accepted instead of being rejected with a false overlap error.
• Tunnel setup now reflects the intended NAT behavior, reducing troubleshooting during VPN configuration.

How to Access It

These updates are live now in ControlOne and are automatically applied where supported. No action is required.