UCaaS now helps partners keep PSA tickets current with AI-generated call notes, while improving call recording accuracy and outbound caller ID consistency. These updates reduce manual ticket work and give partners more confidence that recordings and caller ID details reflect the settings configured for each account.

What's New

• PSA integration now creates ticket notes automatically using AI-generated call transcriptions and summaries, reducing manual data entry after calls.
• PSA ticket notes now update as new call data becomes available, giving support teams more current context in each ticket.
• Call recording now reflects each account's configured recording list, preventing unexpected recordings and helping partners support client compliance requirements.
• Outbound caller ID names now stay consistent with the name configured in the PBX portal, reducing discrepancies caused by carrier caller name handling.

Why You'll Love It

AI-generated PSA call notes help partners keep helpdesk workflows moving with less manual effort and more complete ticket context. More accurate call recording behavior helps partners support compliance requirements across client environments, while outbound caller ID consistency reduces confusion when users place calls.

How to Access It

These updates are live now in UCaaS and are automatically applied where supported. No configuration is required.