ControlOne now gives partners accurate agent counts on the portal immediately, without requiring a page scroll or refresh. Bridge DHCP leases also expire correctly when bridges are removed, keeping network data clean and preventing stale lease conflicts.

What's New

ControlOne Platform and API

• Agent counts on the ControlOne portal now display correctly at first load, so partners can monitor their environment without triggering a refresh.
• Bridge DHCP leases now expire when bridges are removed, preventing stale lease data from accumulating and causing network conflicts.

How to Access It

These updates are live now in ControlOne and are automatically applied. No action is required.

UCaaS now gives partners clearer iOS call management with a visual call parking view, more stable in-call identity handling, and improved telemetry for faster troubleshooting. Early Access partners also gain a refreshed contact editing experience, smoother tab transitions, and avatar reliability improvements.

What's New

• The iOS mobile app now includes a visual call parking view, letting partners track parked call lanes and retrieve calls accurately without guessing.
• In-call identity on iOS is now more reliable. Live calls are referenced by a stable handle rather than a parsed session identifier, reducing errors during hold, transfer, and other active call operations.
• iOS telemetry now captures more detailed call termination events, including failures and unauthorized actions, helping partners identify and troubleshoot call issues with greater precision.
• The iOS contact editing screen has been refreshed for Early Access partners with improved touch targets and inputs, aligning more closely with the Android experience.
• Tab navigation on iOS is smoother for Early Access partners, with flashes and visual glitches eliminated when switching between app sections. (Early Access)
• Avatar images now update reliably on iOS when changed from another device, keeping profile pictures consistent across devices. (Early Access)

Why You'll Love It

Call parking visibility removes guesswork from mobile call management, so partners can park and retrieve calls confidently without interrupting their workflow. More stable in-call identity means hold, transfer, and other call actions work correctly without losing track of the active caller. Richer telemetry gives partners and support teams clearer diagnostic data to resolve call issues faster. Early Access partners get a more polished mobile experience with a cleaner contact editing flow and smoother navigation.

How to Access It

The iOS call parking view, in-call identity improvements, and telemetry enhancements are live now in UCaaS iOS 26.7.1 and are automatically applied where supported. No action is required.

The refreshed contact editing screen, smoother tab transitions, and avatar update fix are available in Early Access through the UCaaS platform. Early access features are available right in the product to opt-in. Use the Managing Early Access Features instructions to get started.

App/Play Store Release Notes

This release improves iOS call management with visual call parking, more reliable call identity, enhanced contact editing, smoother tab navigation, avatar update fixes, and better telemetry.

Telivy now completes primary domain changes when the corrected domain was already listed as an additional target, so partners can fix domain typos without receiving an error.

What's New

• Changing a primary domain no longer fails when the new domain is already listed as an additional target, allowing domain updates to complete reliably.

How to Access It

These updates are live now in Telivy and are automatically applied. No action is required.

ControlOne now gives partners a smoother configuration experience with infinite scrolling in selection dropdowns, a rename modal that stays open until partners are ready, and a visible copy-link option for install URLs. These portal improvements reduce friction during day-to-day configuration tasks.

What's New

ControlOne Platform and API

• Selection dropdowns now support infinite scrolling, letting partners browse full lists without having to search first.
• Rename modals no longer close unexpectedly when clicking outside the input field, preventing accidental data loss.
• The copy-link option for install URLs is now visible in context menus, making it easier to access and share installation addresses.

Why You'll Love It

Dropdown browsing is now continuous and familiar, matching how tables already scroll in the portal. Rename workflows stay open until partners are done, keeping configuration changes intact. Copy-link access for install options is now consistent and predictable, reducing the steps needed to share or reference installation URLs.

How to Access It

These updates are live now in ControlOne and are automatically applied. No action is required.

UCaaS now gives partners more reliable Android calling, smoother message history navigation, and richer PSA platform ticket workflows. Android improvements reduce missed inbound calls and crashes, message history loads more efficiently, and PSA platform integration now supports AI-generated call summaries and voicemail transcriptions for missed call tickets. Accurate transcription data from the public API rounds out the release with better operational visibility.

What's New

• Android inbound calls are now more reliable, reducing missed calls caused by underlying app stability issues.
• Message history pagination on Android is more efficient, requiring significantly fewer reloads to access older conversations.
• Three Android crash fixes reduce app instability reported across production environments.
• SIP registration failures on Android are resolved, ensuring consistent connectivity and call handling.
• The public API transcription endpoint now returns accurate results, providing partners with correct call transcript data.
• PSA platform call-end ticket creation now includes a dialog box for smoother, confirmed ticket submission (Early Access).
• PSA platform tickets created at call completion now include AI-generated summaries for faster ticket management (Early Access).
• PSA platform missed call tickets now include voicemail transcriptions for richer call detail visibility (Early Access).

Why You'll Love It

Reliable Android calling means fewer missed client communications and less time troubleshooting connectivity issues. Faster message history access keeps conversations moving without interruption. PSA platform enhancements help partners close the loop on every call with concise AI summaries and voicemail transcriptions attached directly to tickets, reducing manual note-taking and improving ticket quality. Accurate API transcription data ensures operational workflows built on call data stay trustworthy.

How to Access It

Android stability improvements and the API transcription fix are live now in UCaaS and are automatically applied. Update to the latest Android app version to receive all stability improvements.

The PSA platform Early Access features (call-end ticket dialog, AI summaries, and voicemail transcriptions) are available in Early Access. Early access features are available right in the product to opt-in. Use the Managing Early Access Features instructions to get started.

App/Play Store Release Notes

This release improves Android app stability and performance, reducing missed calls and crashes while enhancing message history navigation and SIP connectivity.

UCaaS now gives partners cleaner post-call insights, more reliable daily workflows, and a rebuilt Autotask PSA integration for Early Access partners. AI-generated transcripts and summaries are easier to review, several fixes improve chat, call monitoring, proposals, and navigation, and the rebuilt Autotask PSA Integration adds call pop-ups and automatic missed-call ticket creation.

What's New

• AI transcription and summary generation now occur automatically after calls complete, giving partners access to call insights without a manual processing step.
• Call transcripts now show speaker names instead of generic placeholders, making conversations easier to review.
• AI call summaries no longer include an unnecessary "Follow-up Actions (Recommended)" section, keeping summaries cleaner and more focused.
• Duplicate sender names in Desktop app chat conversations are resolved, so each message displays the correct participant name.
• Initial call park events now appear correctly after a service restart, improving call monitoring accuracy for partners using Busy Lamp Field (BLF) tracking.
• Proposal PDF downloads now succeed when the Display Name field is empty, preventing errors during proposal review workflows.
• Navigation from the Unity Platform to Secure now works reliably for all users.
• The rebuilt Autotask PSA Integration is available to Early Access partners with a new tabbed interface and backend API improvements.
• Incoming call pop-up notifications are now available in the Autotask PSA Integration for Early Access partners, giving users immediate awareness of calls as they arrive.
• Missed calls now automatically create tickets in the Autotask PSA Integration for Early Access partners, helping teams track follow-up without manual ticket creation.

Why You'll Love It

Partners can now review call activity faster with automatic transcription, clearer speaker labels, and more focused AI-generated summaries. Daily workflows are also more reliable across chat, call monitoring, proposal downloads, and platform navigation. For Early Access partners, the rebuilt Autotask PSA Integration provides a stronger foundation for call-aware workflows, with real-time call pop-ups and automatic missed-call ticket creation that reduces manual follow-up work.

How to Access It

AI transcription improvements and the listed bug fixes are live now in UCaaS and are automatically applied where supported. Autotask PSA Integration features, including the rebuilt app, call pop-ups, and missed-call ticket creation, are available in Early Access through the UCaaS platform. Use the Managing Early Access Features instructions to get started.

Telivy now gives partners cleaner security data, richer threat context, and clearer monitoring scope. Typosquatting detection, which identifies lookalike domains that could be used to impersonate a client's brand, is now easier to triage. Common Vulnerabilities and Exposures (CVE) detection is also more accurate across desktop applications and document platform components, and the new Accounts Usage view helps partners understand monitored assets and billing controls. These updates reduce false-positive noise, improve PSA integration reliability, and help partners manage monitoring scope with less guesswork.

What's New

• The Typosquatting view now displays decoded lookalike domains, a fuzzer type legend, DNS resolver statuses, risk-level indicators, and a ranked table sorted by threat priority.
• Typosquatting findings are now enriched with internationalized domain name decoding, readable resolver error statuses, registration data, and risk scores for faster triage.
• The Accounts > Usage view is now available, listing active monitored endpoints and user accounts per assessment with controls to pause monitoring for selected Microsoft 365 and Google Workspace accounts.
• The Data-Risk false-positive interface has been redesigned with batch selection, interactive filtering by personally identifiable information type and status, and sorting by match count.
• CVE alerts for already-fixed vulnerabilities in a widely used document platform component are now attributed correctly to the detected installed version, reducing false-positive risk alerts.
• Desktop application CVE matching is now more accurate. Inherited browser-variant mismatches and garbage version strings no longer generate false-positive vulnerability findings.
• PSA task sync-status now displays correctly. A frontend issue that caused the sync-status endpoint to return errors for all users has been resolved.
• Risk History filtering now works correctly when opening a CVE group, showing only the severities and components relevant to the selected group.

Why You'll Love It

Partners get cleaner, more actionable security data across typosquatting, CVE detection, and Data-Risk workflows. Richer typosquatting findings make it easier to assess lookalike domain threats at a glance, while improved CVE accuracy means fewer follow-up investigations into false alerts. The new Accounts Usage view helps partners stay in control of monitoring scope and avoid unexpected billing charges. PSA sync reliability improvements reduce friction in ticket management workflows, keeping remediation activity visible and up to date.

How to Access It

These updates are live now in Telivy and are automatically applied. No action is required.

ControlOne now gives partners more precise edge traffic control and a more reliable portal experience. Bridge firewall enforcement expands policy options for local and bypassed traffic, while portal stability improvements make permission reviews and company switching more dependable.

What's New

• Bridge firewall enforcement now supports 5-tuple rules, port forwards, DMZ, and address groups, giving partners precise control over traffic at the network edge.
• The user permissions detail drawer now refreshes immediately after changes are saved, so partners can confirm updates without navigating away or reloading the page.
• Switching companies in the portal now reliably updates the portal context to the selected company.

Why You'll Love It

Partners managing multiple client environments can now apply detailed firewall policies directly on the bridge, helping secure local zone-to-zone traffic and fail open scenarios without relying solely on the platform's central security engine. Portal stability improvements also make saved permission changes visible right away and ensure company switches take effect, reducing the risk of working in the wrong context.

How to Access It

These updates are live now in ControlOne and are automatically applied. No action is required.

Tentacle gives partners a more complete path from compliance discovery to insurance readiness. A new GTIA Trustmark framework and a suite of Early Access Insurance Manager improvements expand regulatory coverage, make it easier to score policies, track drift, and navigate complex insurance workflows. A bug fix also ensures Unity Platform users can reliably save program profile details.

What's New

• Tentacle now includes the GTIA Trustmark framework with 177 controls, expanding compliance coverage across regulatory standards and providing crosswalks to related frameworks (Early Access).
• The Insurance Manager now surfaces discrepancies between client-reported data and actual scan findings directly in attestation views, helping partners identify gaps without manual comparison (Early Access).
• Policy requirements are now grouped into meaningful categories and linked to their source security policy document for clearer traceability (Early Access).
• Partners can now navigate the policy timeline non-sequentially and receive notifications for incomplete tasks, ensuring nothing is missed during review (Early Access).
• The Application Attestations view now merges control coverage and attested answers into a unified, category-based layout that is simpler to parse (Early Access).
• Pre-application forms have been refined and the post-breach phase has been reorganized into a Breach Center that centralizes checklists and resources for incident support (Early Access).
• Insurance Manager flow UI has been updated with improved layout consistency and centralized controls for more intuitive navigation (Early Access).
• Program profile details now save correctly for Unity Platform users, resolving a validation error that prevented primary contact and office location updates.

Why You'll Love It

The GTIA Trustmark addition means partners can manage more regulatory requirements from a single platform without juggling separate control sets, and can pursue their own Trustmark certification for their MSP business in the process. Insurance Manager enhancements give partners a structured, automated way to assess readiness, track obligation drift, and move from policy review to action with less manual effort. Clearer attestation views and flexible timeline navigation reduce the chance of missed compliance steps, while the profile fix removes a friction point that was blocking routine account management.

How to Access It

The program profile fix is live now in Tentacle and is automatically applied. No action is required.

Early access features are available to eligible customers. Contact product at product@cytracom.com to enable these features for your account.

Telivy now retrieves partner statistics, security findings summaries, and breach data more efficiently across account sizes. These performance improvements reduce slowdowns and timeouts for partners managing large or complex client environments.

What's New

• Partner statistics now load faster across agencies, improving responsiveness when reviewing partner-level data.
• Security findings summaries now process large applications more reliably without timing out or running out of memory.
• Breach data now responds faster when partners review scan results and related security information.

How to Access It

These updates are live now in Telivy and are automatically applied. No action is required.