UCaaS now gives partners clearer iOS call management with a visual call parking view, more stable in-call identity handling, and improved telemetry for faster troubleshooting. Early Access partners also gain a refreshed contact editing experience, smoother tab transitions, and avatar reliability improvements.

What's New

• The iOS mobile app now includes a visual call parking view, letting partners track parked call lanes and retrieve calls accurately without guessing.
• In-call identity on iOS is now more reliable. Live calls are referenced by a stable handle rather than a parsed session identifier, reducing errors during hold, transfer, and other active call operations.
• iOS telemetry now captures more detailed call termination events, including failures and unauthorized actions, helping partners identify and troubleshoot call issues with greater precision.
• The iOS contact editing screen has been refreshed for Early Access partners with improved touch targets and inputs, aligning more closely with the Android experience.
• Tab navigation on iOS is smoother for Early Access partners, with flashes and visual glitches eliminated when switching between app sections. (Early Access)
• Avatar images now update reliably on iOS when changed from another device, keeping profile pictures consistent across devices. (Early Access)

Why You'll Love It

Call parking visibility removes guesswork from mobile call management, so partners can park and retrieve calls confidently without interrupting their workflow. More stable in-call identity means hold, transfer, and other call actions work correctly without losing track of the active caller. Richer telemetry gives partners and support teams clearer diagnostic data to resolve call issues faster. Early Access partners get a more polished mobile experience with a cleaner contact editing flow and smoother navigation.

How to Access It

The iOS call parking view, in-call identity improvements, and telemetry enhancements are live now in UCaaS iOS 26.7.1 and are automatically applied where supported. No action is required.

The refreshed contact editing screen, smoother tab transitions, and avatar update fix are available in Early Access through the UCaaS platform. Early access features are available right in the product to opt-in. Use the Managing Early Access Features instructions to get started.

App/Play Store Release Notes

This release improves iOS call management with visual call parking, more reliable call identity, enhanced contact editing, smoother tab navigation, avatar update fixes, and better telemetry.