Partners can now update risk scores on demand through a new Refresh Risk Scores control that is available to all roles, supporting stronger preparation for QBRs and program reviews. Unity sign-in has been improved to provide consistent access for partners and users. Additional refinements to AI user analytics, CIS reporting, and scorecard visibility ensure information is presented clearly and supports efficient navigation.

What’s New

• A new Refresh Risk Scores control allows partners to update scores at any time during both In Progress and Completed assessments and includes clear status feedback during recalculation
• Unity based access has been enhanced to deliver a consistent and dependable sign in experience
• Risk scores of zero now display as expected for greater clarity in dashboards and reports
• Scorecards display consistently on the assessment overview page, supporting quicker reviews
• CIS Controls in the Compliance tab now load immediately without requiring additional navigation
• AI user totals follow a unified source of truth and display as Total Unique AI Users for alignment with usage tables and exports

How to Access It

These updates are live now in Telivy.

Administrators can now locate numbers, extensions, and devices more quickly in large environments. Selection in PBX is more responsive, creating a faster and more consistent experience during user and queue updates.  Insights provides dependable user level details that support everyday evaluation and activity review.

What’s New

• Search is now available for long lists in the PBX. When a list begins pagination, a search field appears automatically, making it easy to find numbers, extensions, and devices without scrolling through large sets of data.
• Insights presents user and extension level call details in a dependable format that supports day to day review and performance evaluation.
• Role and queue agent selections now register immediately, allowing administrators to move through user and queue updates more efficiently.
• Drilldown views in Insights present full call data for user and extension level analysis.
• PBX resolves a selection issue that previously required extra interaction when updating roles or queue agents. 

How to Access It

These updates are live now across UCaaS.

This update refines existing onboarding workflows, improves customer list accuracy in the portal, and restores expected behavior when entering larger network ranges in firewall rules. These enhancements help partners complete setup tasks more efficiently and reduce noise in day to day administration.

What’s New

• Initial Bridge setup and configuration now follows a more guided and predictable flow. The Bridge section stays open during setup, Available and Assigned panes are easier to interpret, and a modal helps admins create a Site and automatically assign the selected Bridge. The Site creation dropdown also distinguishes Assigned and Available Bridges and can auto assign an available Bridge when confirmed.
• Deleted tenants no longer appear in portal drop down lists, keeping customer navigation focused on active environments.
• The UI now accepts larger subnets and IP ranges in firewall rules and address groups. Entries save correctly and no longer require workarounds when configuring broader networks.

How to Access It

These enhancements are live now in ControlOne.

Technicians now get faster answers with improved inventory search, and the Risk tab provides precise real time indicators while findings are still generating. Cost estimates tied to sensitive data update correctly when items are confirmed to be safe, and Global Admin gains a more consistent layout that reduces navigation time.

What’s New

• Introduced an In Progress indicator on the Risk tab so users know when findings are still being generated after a scan
• Added faster, case insensitive search across Web Activity and Installed Apps with partial match support and persistent results
• Improved cost calculations tied to sensitive data so totals update immediately when users mark an item as not sensitive, ensuring estimates only reflect valid information
• Updated Global Admin so pages use consistent layouts, alphabetized account lists, and a single menu for common actions which makes routine tasks easier to manage

Why You Will Love It

Partners can locate risky activity quickly and avoid acting on incomplete findings while scans finalize. Accurate cost estimates ensure meaningful and accurate representation of risk, and administrators benefit from a consistent interface that reduces training time and avoidable errors.

How to Access It

These updates are live now in Telivy. 

This update fixes an issue where the dark web timeline occasionally displayed a “no data” placeholder even when breach records were present. Timelines now correctly show exposure points whenever data exists and only display an empty state when no exposures are detected.

What’s New

• Corrected display logic in the dark web timeline so all valid breach data points are shown.
• Exported reports now match the updated timeline view, ensuring consistent and accurate exposure data across both the platform and downloaded records.

How to Access It

These improvements are live now in Telivy.

Summary

This update adds versioned release tiers for the ControlOne Desktop Agent: Beta, General Availability (GA), and Long-Term Support (LTS). Partners now have more control over when and how new versions roll out. It also improves Teleport for partners using the Unity platform by honoring the Unity MFA code instead of requiring a separate ControlOne code for authentication. Endpoint performance on Windows and macOS has been improved by fixing high background CPU usage in recent ControlOne Agent versions.

What’s New

• Partners can now choose when and how updates are deployed through defined release tiers: Beta, General Availability (GA), and Long-Term Support (LTS). This gives greater visibility into the state of each release and more control over which version is applied to each customer. For example, partners can restrict a customer to LTS to receive only essential security updates and fewer feature changes, or assign power users to Beta for immediate access to new capabilities and the opportunity to share feedback with developers.
• For partners using the Unity platform, Teleport now honors the Unity MFA code instead of requiring a separate ControlOne code for authentication.
• The Agent’s background performance has been improved by fixing an issue that caused the app to use more CPU than expected when idle.
  
  

Why You’ll Love It

Defined release tiers give partners meaningful control over how updates reach their customers. You can align each tenant to the release cadence that best fits their needs, choosing between Beta for early adopters, General Availability for standard rollouts, or Long-Term Support for customers who prioritize stability. This flexibility simplifies update planning, reduces risk, and builds confidence in the update process.

This release also resolves two issues: Teleport now correctly honors Unity MFA for partners using the Unity platform, and the ControlOne Agent’s background CPU usage has been reduced to restore normal performance levels.

How to Access It

These updates are available now for Windows and macOS.

• Release tiers (Beta, GA, and LTS) can be managed in the Unity Admin Portal under Agent Settings.
• Step-up verification is automatically available for Unity users once the feature is enabled in their environment.
• Review the detailed Knowledge Base release notes here: https://help.cytracom.com/hc/en-us/articles/40018181149581-ControlOne-Managing-Agent-Updates-and-Automatic-Upgrade-Settings

Summary

This update adds versioned release tiers for the ControlOne Desktop Agent: Beta, General Availability (GA), and Long-Term Support (LTS). Partners now have more control over when and how new versions roll out. It also improves Teleport for partners using the Unity platform by honoring the Unity MFA code instead of requiring a separate ControlOne code for authentication. Endpoint performance on Windows and macOS has been improved by fixing high background CPU usage in recent ControlOne Agent versions.

What’s New

• Partners can now choose when and how updates are deployed through defined release tiers: Beta, General Availability (GA), and Long-Term Support (LTS). This gives greater visibility into the state of each release and more control over which version is applied to each customer. For example, partners can restrict a customer to LTS to receive only essential security updates and fewer feature changes, or assign power users to Beta for immediate access to new capabilities and the opportunity to share feedback with developers.
• For partners using the Unity platform, Teleport now honors the Unity MFA code instead of requiring a separate ControlOne code for authentication.
• The Agent’s background performance has been improved by fixing an issue that caused the app to use more CPU than expected when idle.

Why You’ll Love It

Defined release tiers give partners meaningful control over how updates reach their customers. You can align each tenant to the release cadence that best fits their needs, choosing between Beta for early adopters, General Availability for standard rollouts, or Long-Term Support for customers who prioritize stability. This flexibility simplifies update planning, reduces risk, and builds confidence in the update process.

This release also resolves two issues: Teleport now correctly honors Unity MFA for partners using the Unity platform, and the ControlOne Agent’s background CPU usage has been reduced to restore normal performance levels.

How to Access It

These updates are available now for Windows and macOS.

• Release tiers (Beta, GA, and LTS) can be managed in the ControlOne Admin Portal under Agent Settings.

  • Review the detailed Knowledge Base release notes here.
• Step-up verification is automatically available for Unity users once the feature is enabled in their environment.

Summary

This release includes several fixes that improve reporting accuracy, content handling, and configuration reliability across UCaaS. Department-level analytics now display correct data, desktop content is handled more safely, and admin settings for AI voice features are clearer and easier to manage. Together, these updates enhance reporting consistency, reduce configuration errors, and improve overall system stability.

What’s New

• Updated AI voice configuration settings to remove unsupported options and prevent setup errors.
• Updated the Desktop application to handle displayed content more securely.
• Fixed department-level analytics in PBX reports so totals and percentages now appear correctly for accurate reporting.

How to Access It

These updates are live now across PBX and Desktop versions 25.43.1.

https://help.cytracom.com/hc/en-us/articles/39328696026765-Details-Call-Analytics-by-Organization-and-Department-with-Drilldown-Detail

This Telivy release introduces unified risk visibility, improved compliance readability, in-portal product updates, and a refreshed demo experience. It also resolves a key alerts pipeline issue to ensure consistent external monitoring.

What’s New

• CIS category descriptions in the Compliance tab have been rewritten for brevity and consistency. Each description now uses plain language that fits the existing UI layout, making compliance results easier to interpret across tenants.
• A new Risk Score card appears on the Overview tab, providing a single snapshot of current security posture. Users can click through directly to filtered Findings for quick investigation. The card appears above AI Insights and is available to early access tenants.
• AnnounceKit is now embedded in the Telivy portal, displaying a live badge and feed of product updates to authenticated users so partners can view new capabilities directly inside the platform.
• The Demo Assessment has been fully updated to support onboarding and sales demonstrations. It includes an AI-generated executive summary, a chronological issue history, and synced PSA tasks that show realistic progress and resolution paths, giving partners a complete view of how Telivy converts findings into action.
• Resolved a queuing defect that prevented external alerts, including typosquatting alerts, from processing and displaying correctly for about thirty days. The alert pipeline now operates as intended, restoring normal alert generation, PSA ticket creation, and email notifications.

Why You’ll Love It

Partners can easily understand compliance areas through consistent CIS descriptions and monitor tenant posture at a glance with the new unified Risk Score. Product updates are now visible within the portal, and the enhanced Demo Assessment provides a realistic way to showcase Telivy’s automation and reporting flow. These updates make it simpler to evaluate, present, and act on risk insights across environments.

How to Access It

These updates are live now.

Telivy now includes a dedicated Mac agent that performs regular, automated scans across Apple devices, ensuring complete visibility alongside Windows coverage. This release also resolves a key user management bug to maintain consistent assessment transfers and data integrity.

What’s New

• Telivy introduces a new Mac agent that performs scheduled, unattended scans to detect exposed sensitive data, missing patches, vulnerabilities, compromised credentials, and risky applications. Apple devices now receive the same comprehensive coverage as Windows endpoints, providing partners with consistent, up-to-date visibility across their entire fleet. The agent can be deployed through existing device management tools for efficient rollout at scale.
• This update also lays the groundwork for a unified Telivy agent that supports both macOS and Windows, creating a single foundation for cross-platform coverage and future expansion of security checks.
• The issue affecting the Delete User and assessment transfer workflow has been resolved. Partners can now remove users and reassign their assessments without interruption, ensuring complete data continuity during offboarding and eliminating the risk of unassigned or lost assets.
  
  

Why You’ll Love It

Partners gain full Mac coverage with consistent, automated scans that reduce blind spots and manual overhead. Cross-platform visibility makes it easier to identify vulnerabilities across all endpoints, while the user deletion fix ensures administrative continuity and compliance with audit requirements.

How to Access It

These updates are live now in Telivy.