UCaaS now gives partners more reliable Android calling, smoother message history navigation, and richer PSA platform ticket workflows. Android improvements reduce missed inbound calls and crashes, message history loads more efficiently, and PSA platform integration now supports AI-generated call summaries and voicemail transcriptions for missed call tickets. Accurate transcription data from the public API rounds out the release with better operational visibility.

What's New

• Android inbound calls are now more reliable, reducing missed calls caused by underlying app stability issues.
• Message history pagination on Android is more efficient, requiring significantly fewer reloads to access older conversations.
• Three Android crash fixes reduce app instability reported across production environments.
• SIP registration failures on Android are resolved, ensuring consistent connectivity and call handling.
• The public API transcription endpoint now returns accurate results, providing partners with correct call transcript data.
• PSA platform call-end ticket creation now includes a dialog box for smoother, confirmed ticket submission (Early Access).
• PSA platform tickets created at call completion now include AI-generated summaries for faster ticket management (Early Access).
• PSA platform missed call tickets now include voicemail transcriptions for richer call detail visibility (Early Access).

Why You'll Love It

Reliable Android calling means fewer missed client communications and less time troubleshooting connectivity issues. Faster message history access keeps conversations moving without interruption. PSA platform enhancements help partners close the loop on every call with concise AI summaries and voicemail transcriptions attached directly to tickets, reducing manual note-taking and improving ticket quality. Accurate API transcription data ensures operational workflows built on call data stay trustworthy.

How to Access It

Android stability improvements and the API transcription fix are live now in UCaaS and are automatically applied. Update to the latest Android app version to receive all stability improvements.

The PSA platform Early Access features (call-end ticket dialog, AI summaries, and voicemail transcriptions) are available in Early Access. Early access features are available right in the product to opt-in. Use the Managing Early Access Features instructions to get started.

App/Play Store Release Notes

This release improves Android app stability and performance, reducing missed calls and crashes while enhancing message history navigation and SIP connectivity.