UCaaS partners benefit from two targeted improvements this week. A long-standing issue where desktop applications stopped ringing when calls rolled over between multiple ring groups has been resolved, so partners and their clients no longer miss inbound calls during ring group transitions. The in-portal chat assistant in the Secure portal has also been refreshed with a single, unified platform component, replacing legacy widget integrations that previously caused inconsistent behavior.

What's New

• Desktop applications now ring correctly when inbound calls transition between multiple ring groups. Previously, calls continued ringing to desk phones but stopped on the desktop app and browser; that inconsistency is resolved.
• The Secure portal now uses a single in-portal chat and voice assistant, replacing the previous multi-widget setup and providing a cleaner, more consistent support experience.

Why You'll Love It

Partners managing clients with complex ring group configurations can trust that desktop apps and browser clients ring reliably on every inbound call, reducing missed-call incidents and support escalations. The refreshed Secure portal assistant gives partners a consistent in-portal support experience without the confusion of multiple overlapping chat widgets.

How to Access It

These updates are live now in UCaaS and are automatically applied. No action is required.