Updates across Cytracom Desktop and Mobile deliver a more refined calling experience, with improved navigation, accessibility, and reliability. Improved Spam Filter interactions allow users to continue using the keypad during calls, while updates to Foundations plan access and the Public API provide greater consistency and flexibility.

What’s New

• Continue using the keypad on Desktop and Mobile during calls answered by Spam Filter.
• Improved handling of iOS push notification credential refreshes for a more consistent notification experience.
• Improved voicemail playback reliability on AirPlay-connected devices using iOS.
• Improved iOS app stability for a more reliable calling experience.
• Improved bottom navigation layout for compatibility with upcoming iOS versions.
• Enhanced screen reader accessibility with clearer labels for Desktop softphone dial pad and hang-up controls.
• Preserve the selected group-call filter in Desktop call history after refreshing the page.
• Align Mobile feature access with Foundations plan entitlements, ensuring users see capabilities included in their subscription.
• Access Insights summaries alongside transcriptions through the Public API, with the `transcript_summary` field included in transcription responses.

Why You’ll Love It

Customers benefit from a more consistent and intuitive experience across Desktop and Mobile, with improved calling, voicemail playback, and accessibility. Partners can deliver a smoother experience with features aligned to customer subscriptions, while expanded API data supports reporting and integrations.

How to Access It

Update to the latest Cytracom Desktop and Mobile versions available through your release channel, including iOS version 26.9.3 where applicable. Public API transcription summaries are enabled automatically and require no additional configuration.