UCaaS now gives partners cleaner call logs, expanded Android clipboard capabilities, and tighter privacy controls for PSA platform transcript data. These updates reduce call-record noise, improve mobile productivity, and help partners manage sensitive information more confidently across their communication workflows.

What's New

• Missed group calls no longer appear in call history, giving partners cleaner and more accurate call logs for troubleshooting and reporting.
• Android users can now copy contact details, phone numbers, and voicemail transcripts directly to the clipboard, streamlining data entry and communication workflows on mobile.
• Transcript summaries and sentiment scores from the PSA platform integration can now be configured to post as internal notes only, keeping sensitive call data from being exposed to end clients.
• Proposal filtering by Unity Platform resellers now works correctly, making it easier for partners to manage and track proposals associated with reseller accounts.

Why You'll Love It

Cleaner call logs reduce the time partners spend identifying genuine missed calls rather than sorting through group call noise. Clipboard support on Android speeds up mobile workflows for field teams who rely on contact and voicemail data throughout the day. PSA platform privacy controls give partners the configuration flexibility to meet client confidentiality requirements without extra manual steps.

How to Access It

These updates are live now in UCaaS and are automatically applied. No action is required.

App/Play Store Release Notes

Android app clipboard functionality has been enhanced for smoother partner workflows.