UCaaS just got a major upgrade across mobile and desktop. From smarter analytics to faster inbox performance, these updates give partners and their customers more clarity, reliability, and control in everyday communication.

What’s New

• Department leaders now have access to Advanced Department Analytics, a comprehensive dashboard that tracks call volumes, performance indicators, and trends by department. The dashboard also surfaces during-hours missed call reporting and includes CSV export capabilities, giving partners more flexibility to analyze and share data.
• On mobile, users can now provide call quality feedback after each call. These ratings are paired with technical data to help identify and troubleshoot issues more effectively.
• Desktop users assigned to multiple shared inboxes will notice a major speed boost. Load times that previously took several seconds now feel nearly instant, eliminating freezes and interruptions.
• Addressed a bug where declining a call might cause a user to unintentionally redial a previous caller.
  
  

Why You’ll Love It

Partners and their teams now have sharper visibility into call quality, smarter tools for managing call volume, and a smoother desktop experience. These updates remove pain points while adding insight, so UCaaS feels faster, smarter, and more dependable for everyday use.

How to Access It

These updates are live now across mobile and desktop. Be sure you are running the latest versions:

• Android: 24.50.3
• Desktop: 25.36.1
• Review the detailed Knowledge Base release notes here