Desktop Version: 23.32.1

We have removed the email sync functionality with O365 as it did not work as anticipated, and only synced emails from an O365 account one time upon the initial setup. Any emails that were previously synced will remain in your Contacts list. However, if you disable and re-sync your O365 account, those emails will no longer appear in your Contacts list - only emails for Contacts you have added to your O365 address book will display.

We have also added a new feature, Automatic Queue Timeout! Automatic Queue Timeout can be enabled in PBX in the Details section of the Edit Call Queue page. By enabling this feature, we will determine if the call queue does not have any active agents - for example, agents who are not logged in or agents that are already on another call. If there are no available agents in a queue, then the call would route to the next destination set. The next destination can be set by selecting a route from the After Timeout dropdown menu.