Insights reporting is easier to export and faster to search, especially for phone number lookups, with an updated CSV that includes more complete call details. Bug fixes also improve mobile stability across iOS and Android and address Desktop park call behavior so retrieval works as expected.

What’s New

• Call Detail Report CSV exports now include an Answered Resource column, reducing manual click-through when exporting complete call data.
• Insights general search performs better for phone number lookups, reducing timeouts and improving search speed.
• iOS calling no longer breaks after an uninstall and reinstall in common scenarios, improving calling reliability for reinstall workflows.
• Android stability improvements reduce crashes across key app areas, including contacts, connection handling, and screen lifecycle behavior.
• Mobile contact sync authentication is more reliable, improving consistency during sync and refresh events.
• Desktop now supports park call retrieval as expected, fixing an issue that prevented the retrieve action from appearing in common scenarios.

How to Access It

• Insights export and search improvements are available now in Insights.
• Mobile stability improvements and bug fixes are available now in UCaaS.
• Park call retrieval is available in the latest Desktop experience.