This release focuses on improving reliability across UCaaS mobile and desktop experiences and delivering clearer, faster access to Insights reporting data. 

What’s New

• Mobile app reliability improvements across iOS and Android.
• Call Detail Reports now include the Answered Resource field in CSV exports, which clearly identifies who answered each call, alleviating the need to review individual call records. 
• Insights search performance has been optimized, resulting in faster phone number lookups and eliminating timeouts.
• Resolved a bug where parked call retrieval on UCaaS Desktop did not work as expected. 
• Resolved an iOS issue where calls failed after uninstalling and reinstalling the mobile app.
• Resolved authentication issues that caused contact synchronization errors for some users.

How to Access It

Most improvements are live now with no action required.

• Mobile users should update to the latest app versions: iOS version 26.1.1 or later and Android version 26.1.2 or later.
• Desktop users should update to version 26.4.1.