Summary

This update adds versioned release tiers for the ControlOne Desktop Agent: Beta, General Availability (GA), and Long-Term Support (LTS). Partners now have more control over when and how new versions roll out. It also improves Teleport for partners using the Unity platform by honoring the Unity MFA code instead of requiring a separate ControlOne code for authentication. Endpoint performance on Windows and macOS has been improved by fixing high background CPU usage in recent ControlOne Agent versions.

What’s New

• Partners can now choose when and how updates are deployed through defined release tiers: Beta, General Availability (GA), and Long-Term Support (LTS). This gives greater visibility into the state of each release and more control over which version is applied to each customer. For example, partners can restrict a customer to LTS to receive only essential security updates and fewer feature changes, or assign power users to Beta for immediate access to new capabilities and the opportunity to share feedback with developers.
• For partners using the Unity platform, Teleport now honors the Unity MFA code instead of requiring a separate ControlOne code for authentication.
• The Agent’s background performance has been improved by fixing an issue that caused the app to use more CPU than expected when idle.

Why You’ll Love It

Defined release tiers give partners meaningful control over how updates reach their customers. You can align each tenant to the release cadence that best fits their needs, choosing between Beta for early adopters, General Availability for standard rollouts, or Long-Term Support for customers who prioritize stability. This flexibility simplifies update planning, reduces risk, and builds confidence in the update process.

This release also resolves two issues: Teleport now correctly honors Unity MFA for partners using the Unity platform, and the ControlOne Agent’s background CPU usage has been reduced to restore normal performance levels.

How to Access It

These updates are available now for Windows and macOS.

• Release tiers (Beta, GA, and LTS) can be managed in the ControlOne Admin Portal under Agent Settings.

  • Review the detailed Knowledge Base release notes here.
• Step-up verification is automatically available for Unity users once the feature is enabled in their environment.

This release improves sign-in reliability, speeds up performance for large tenants, and makes it easier to see what’s happening across environments. Partners will notice faster MFA verification, enhanced reporting with visible sensor messages, and streamlined tenant and user management.

What’s New

• The Global Tenant Status View has been redesigned for clarity and speed. New columns and filters make it easier to find affected tenants, and the new Go action provides one-click navigation directly to tenant maps.
• Performance for large connected directories has been improved, making it faster to load zones, users, and groups even in environments with thousands of entries. The interface no longer stalls or refreshes unnecessarily.
• Sensor messages are now displayed directly in network session details and lists. These messages appear in plain language, giving partners faster insight and a more meaningful reporting context.
• Configuration tasks for network devices are now fully managed through centralized admin actions, replacing legacy automation methods with a more consistent, auditable process.
• Addressed an issue that restricted the primary administrative (root) user to View-only permissions after purchase. Full portal access and management capabilities are now restored.
• MFA verification speed has been improved. A previous issue that caused verification to appear stuck has been resolved, and logins now complete promptly after code entry.

Why You’ll Love It

Daily operations feel faster and more predictable. Partners managing large tenants or many user groups will notice easier navigation and fewer slowdowns. The updated Global Tenant Status page prioritizes visibility while enabling direct navigation, and MFA verification now responds quickly every time. Reporting views surface meaningful sensor data in plain language, helping partners move from alert to insight without extra steps.

How to Access It

All updates are live as of October 1, 2025. No action is required.

We’ve resolved an issue that temporarily prevented questionnaire reports from generating. Customers can now create accurate, on-demand reports without interruption.

What’s Fixed

• Restored reliable generation of questionnaire reports.
• Resolved errors that caused report failures during rendering.

How to Access It

The reporting functionality was fully restored on September 26, 2025. No additional action is required; simply generate your reports as usual.

This update fixes an issue that prevented some partners from downloading call recordings and improves how call history displays on Android devices for a more intuitive experience.

What’s Fixed

• Addressed an authentication error that could prevent partners from downloading call recordings. Partners can now access and download recordings without interruption.
• Updated Android call history to show calls answered by other team members, with more intuitive icons for call direction and handling.

How to Access It

• Call Recording Access: Automatically restored for all affected accounts.
• Android Call History: Available in app version 24.50.6 on Google Play.

This Telivy release introduces a new PSA integration (available for early access) that helps you turn findings into actionable tickets, while also improving clarity in Email Security and Inventory views.  You’ll also notice improved billing accuracy, enhanced portal session stability, and updates that make feature trials easier to manage and understand.

What’s New

• A new ConnectWise PSA integration is available for early access. From the Tasks tab, you can create tickets from individual findings or bulk-create them from the History view, sorted by risk level. Tickets sync with ConnectWise for creation and status updates, with richer history and bidirectional sync planned in upcoming releases.
• The “DMARC Critical Issues” card has been renamed “Email Security Issues.” It now appears in both External and Risk assessments and counts all High and Medium DNS issues to provide a fuller picture of email-related risk.
• Based on partner feedback, we’ve updated Inventory labels to improve clarity. Under Applications, tabs are now “Web Activity” (site visits) and “Installed Apps” (software on endpoints). In Web Activity, the Application column is now “Name,” and Installed Apps adds a “Host” column to show which device an app is installed on.
• AI Insights now properly follows early access requirements. If the feature isn’t enabled, summaries will not run.
• Monitored Assets calculations now match the counts used for invoicing. This alignment eliminates discrepancies and lets you see in-app exactly what will appear on invoices.
• Portal session handling has been hardened. A new safeguard reduces unnecessary forced sign-outs, making long sessions smoother and less disruptive.

Why You’ll Love It

This release makes Telivy more actionable and transparent. You can turn risks into tickets from within Telivy, with tighter PSA sync coming soon. Refined labels in email security and inventory views reduce confusion and make reporting easier. Billing visibility has been improved to ensure that in-app data matches invoice details, and session stability enhancements mean fewer disruptions while you work.

How to Access It

The ConnectWise PSA integration is available for early access. Send an email to support@telivy.com to request access

ControlOne now validates permissions in real time, ensures user sessions and configuration are uninterrupted during portal updates, and introduces key improvements to SIEM export. Navigation has also been refreshed with a cleaner menu and a simplified admin experience.

What’s New

• SIEM export now supports certificate-based encryption for CEF over TLS. You can upload and manage certificates directly in the UI for secure export.
• Root user accounts are protected from unintended permission changes. Updates to the permissions logic prevent edge cases where modification rights could be removed.
• Permission checks are now managed directly through Unity. Instead of relying on session tokens that can become outdated, ControlOne validates roles in real time for greater accuracy and reliability.
• The left-side navigation has been refreshed with a cleaner structure, subtle hover animations, and reduced clutter. Second-level tabs have also been removed and consolidated into collapsible menu items, making navigation more organized and consistent.
• Syncing status is now reported with a clearer, more intuitive visual indicator, and the user menu includes a quick link back to the customer portal.
• The Admin menu has been simplified, and common actions like Settings, Help, and Logout have been relocated for easier access.
• The Settings and Admin Settings pages have been updated with clear page titles, making it easier to confirm your current location at a glance.
• The Network Map is now the default landing page. It loads automatically and displays a helpful placeholder when no data is available.
• A new unified site header with a customer selector makes it easier to switch between accounts.
• Minor polish updates improve consistency, such as standardizing the capitalization of “Log Out.”
• Resolved an issue where syslog exports occasionally sent blank lines instead of event data.
• Addressed an API issue that could briefly interrupt workflows during certain updates.

Why You’ll Love It

SIEM export is now more secure and reliable, with support for certificate-based encryption and improved syslog formatting. Permissions always reflect the latest account roles, and workflows continue smoothly during updates. Navigation is cleaner and more intuitive, so you can move through ControlOne with ease!

How to Access It

These updates are live now in ControlOne. Review the detailed Knowledge Base release notes here.

Moving through ControlOne is now quicker and more intuitive. Navigation has been streamlined, menus simplified, and page context clarified so partners can get to the right place with confidence and speed.

What’s New

• The left-side menu has been reordered and redesigned with a collapsible, two-level structure that keeps everything organized while still making deeper features easy to reach.
• A new unified header puts the customer selector front and center, so switching between accounts is faster and more natural.
• The Admin menu has been simplified, with common actions like ‘Settings’, ‘Back to Customer Portal’ and ‘Help’ relocated for quicker, more logical access.
• Both the Settings and Admin Settings pages now include clear, descriptive titles, helping partners confirm where they are at a glance.
• The Network Map is now the default landing page, providing immediate visibility into network health along with a helpful placeholder when no data is available.
• A small but important polish update ensures “Log Out” follows standard naming conventions, adding to the platform’s overall consistency and professionalism.
• The “Updates” icon has been removed for a cleaner experience. A new “What’s New” icon has been added. Users can click it anytime to view the latest product updates.
• We’ve introduced a new and improved Agent Download menu, giving you quick access to deploy agents.
• We’ve removed the “configuration syncing” text from the left navigation menu. Now, when syncing is in progress, you'll see a sleek spinner that clearly indicates the status.

Why You’ll Love It

ControlOne now feels lighter, faster and more modern. Everything is in one streamlined menu, switching between customers takes a single click, and clearer page titles reduce second-guessing. The result: less effort spent navigating and more time focused on what matters.

How to Access It

The updated navigation is live now in ControlOne.

• Explore the new left navigation and unified site header directly in the platform.
• Review the navigation guide in the Knowledge Base: https://help.cytracom.com/hc/en-us/articles/39535631089677-ControlOne-Navigation-UI-Updates

This UCaaS release introduces a new framework for you to try early features, lays the groundwork for mobile single sign-on, and strengthens reliability for contacts and presence services. Together, these updates give you more control over feature adoption, prepare the platform for upcoming authentication improvements, and smooth daily performance.

What’s New

• The new Early Adopters Program lets you opt into early release features through stages such as Concept, Alpha, and Beta. You can decide when and how to explore new capabilities.
• Preparatory updates for Mobile SSO support authentication through your organization’s identity provider. This update enables a split login experience and session handling improvements, setting up broader authentication enhancements planned later this year.
• BLF services have been modernized to resolve memory-related issues that previously caused presence status problems and to improve reliability during busy periods.
• Desktop contacts searches now provide clear feedback when queries exceed system length limits, replacing silent truncation with clear error messages.
  
  

Why You’ll Love It

This release is about control, readiness, and reliability. The Early Adopters framework puts you in charge of how and when you explore new features. Updates to mobile authentication prepare you for smoother, more secure access in the future. And infrastructure and desktop improvements remove common frustrations, making everyday use easier.

How to Access It

These updates are live now across UCaaS. Make sure you are running the latest versions:

• Android: 24.50.5
• iOS: 23.25.3
• PBX: 25.38.1
• Desktop: 25.38.1
• Plugins: 25.38.1

Review the detailed Knowledge Base release notes here: Early Access Opt-In KB

We’ve improved how you prioritize risks while strengthening the stability of scheduled scans and agent performance. The Risk History view now offers greater visibility into past events. Recent fixes reduce noise, minimize disk bloat, and address upload failures, helping you act faster and spend less time troubleshooting.

What’s New

• Risk History now includes a Severity column with High, Medium, and Low badges. You can sort the column to surface the most consequential findings immediately, without drilling into detail views. The new column works with search and the As of / Compared to selectors, so you can focus on the highest-priority items in any scan window.
  
  
• A fix to the portal’s assessment scheduling ensures re-runs no longer get blocked. Errors are now easier to understand, retries behave predictably, and logging is more structured for better visibility. These improvements reduce noise for you while increasing stability overall.
  
  
• The agent now enforces a cleanup routine for Browser History scans, ensuring temporary files are removed and orphaned files are detected. This prevents disk bloat and helps your machines run smoothly over time.
  
  
• Uploads of detected PII are more resilient. Instead of aborting an entire batch when one file fails, the agent retries using smaller chunk sizes, resulting in fewer data gaps when network conditions are unreliable.
  
  

Why You’ll Love It

This release helps you triage faster and improves overall stability. The Severity column in Risk History highlights the most critical issues immediately. Scheduled scans run more reliably, agents maintain better integrity, and evidence uploads complete more consistently. These enhancements give you confidence that your results are accurate and comprehensive.

This UCaaS release introduces AI-powered text-to-speech greetings (available for early access), new PBX data export tools, and enhanced call reporting. It also brings minor Android updates to improve performance and ensure compatibility with future versions, plus bug fixes that improve reliability across mobile, PBX, and Teams integrations.

What’s New

• AI-generated greetings are now available for early access. Administrators can create text-to-speech greetings directly from Auto Attendant and Mailbox edit views, making it faster to set up and adjust voice services.
• Bulk export tools are now available in PBX. You can export extensions, devices, users, and other configuration data, eliminating time-consuming copy-and-paste workflows.
• Call Detail Records now include a “Dialed Number” column and a dedicated view page with clearer call flow visualization. These improvements make call analytics and troubleshooting much easier.
• Minor updates to the Android app improve performance and ensure continued compatibility with future Android versions.
• The mobile app now handles fold/unfold actions properly on Samsung Galaxy Fold and similar devices, preventing unintended call redials.
• PBX call routing settings (Do Not Disturb and After Hours) now save correctly instead of reverting to defaults.
• Microsoft Teams domain verification setup is now more reliable. A clearer resolution path helps partners address domain conflicts during setup without engineering intervention.

Why You’ll Love It

These updates bring practical improvements across the board. You can configure greetings in seconds with AI-powered text-to-speech, export PBX data without manual effort, and gain sharper visibility into call flows with improved reporting. Mobile users benefit from compatibility and performance updates, as well as fixes for foldable devices. Administrators also enjoy smoother PBX and Teams integrations.

How to Access It

These updates are live now across UCaaS.

• How to enable early access features
• How to use AI Generated Text-to-Speech for Auto Attendant and Mailboxes