Cytracom Product Updates logo

Product Updates

Check back here for the latest Cytracom product announcments.

Subscribe to Updates

Labels

  • All Posts
  • Desktop
  • ControlOne
  • Mobile
  • PBX
  • Partner Portal
  • Telivy

Jump to Month

  • October 2025
  • September 2025
  • August 2025
  • May 2025
  • March 2025
  • January 2025
  • August 2024
  • July 2024
  • June 2024
  • May 2024
  • April 2024
  • March 2024
  • February 2024
  • January 2024
  • December 2023
  • November 2023
  • October 2023
  • September 2023
  • August 2023
  • July 2023
  • June 2023
  • May 2023
  • February 2023
ControlOne
2 months ago

ControlOne Update: Improved Permission Management, Smarter Navigation, and SIEM Export Enhancements

ControlOne now validates permissions in real time, ensures user sessions and configuration are uninterrupted during portal updates, and introduces key improvements to SIEM export. Navigation has also been refreshed with a cleaner menu and a simplified admin experience.

What’s New

  • SIEM export now supports certificate-based encryption for CEF over TLS. You can upload and manage certificates directly in the UI for secure export.
  • Root user accounts are protected from unintended permission changes. Updates to the permissions logic prevent edge cases where modification rights could be removed.
  • Permission checks are now managed directly through Unity. Instead of relying on session tokens that can become outdated, ControlOne validates roles in real time for greater accuracy and reliability.
  • The left-side navigation has been refreshed with a cleaner structure, subtle hover animations, and reduced clutter. Second-level tabs have also been removed and consolidated into collapsible menu items, making navigation more organized and consistent.
  • Syncing status is now reported with a clearer, more intuitive visual indicator, and the user menu includes a quick link back to the customer portal.
  • The Admin menu has been simplified, and common actions like Settings, Help, and Logout have been relocated for easier access.
  • The Settings and Admin Settings pages have been updated with clear page titles, making it easier to confirm your current location at a glance.
  • The Network Map is now the default landing page. It loads automatically and displays a helpful placeholder when no data is available.
  • A new unified site header with a customer selector makes it easier to switch between accounts.
  • Minor polish updates improve consistency, such as standardizing the capitalization of “Log Out.”
  • Resolved an issue where syslog exports occasionally sent blank lines instead of event data.
  • Addressed an API issue that could briefly interrupt workflows during certain updates.

Why You’ll Love It

SIEM export is now more secure and reliable, with support for certificate-based encryption and improved syslog formatting. Permissions always reflect the latest account roles, and workflows continue smoothly during updates. Navigation is cleaner and more intuitive, so you can move through ControlOne with ease!

How to Access It

These updates are live now in ControlOne. Review the detailed Knowledge Base release notes here.

Avatar of authorRob McDonald