Version: Desktop 23.26.1

What's New

The Holidays page in PBX as you knew it has been improved! Now, there are two tabs on the Holidays page; Global Holidays, which are full day holidays in which your business is closed, and Holiday Groups, which are holidays in which your business is open for partial days but less than your regular business hours. This allows an additional level of control over your holiday routes. 

To create a Holiday Group, navigate to PBX > Holidays and select the Holiday Groups tab. Enter a name for the Holiday Group, Date of the holiday, start time and end times this holiday should take affect, and the time zone. It is important to note that the phone numbers the Holiday Group is applied to will not ring during the times set within the Holiday Group. For example, if your business will only be open from 10am to 2pm, you will need to set two times within the Holiday Group for that date (12:01 am - 10:00am and 2:00pm to 11:59pm) to allow the phones to ring from 10am to 2pm but direct all calls outside of those hours to your desired Holiday route.

Once you have created a Holiday Group, you can opt certain phone numbers into different groups of holidays, while letting other phone numbers route as they would normally. This is done by editing a phone number (DID) in PBX > Phone Numbers > Number Routing section.

Bug Fixes

• Miscellaneous bug fixes, including updates to the SMS registration banner on Cytracom Desktop.
• Fixed an issue in the Partner Portal where the Partner Account Manager (PAM) contact numbers were not displaying.