Desktop calling and messaging workflows are more reliable with fixes that restore key controls, preserve user preferences, and clean up common display issues. A guided PSA platform integration setup is now live for Early Access partners, making configuration easier to complete and update directly from the Desktop app.

What's New

• The dial pad now returns correctly after calls end in Desktop 26.13.1. A timing issue had left the dial pad hidden after certain call flows, forcing agents to reload the app before placing another call.
• Fixed a bug that prevented agents from declining queued calls in Desktop 26.13.1, causing calls to keep ringing indefinitely.
• Ringtone selections now persist across sessions instead of resetting after logout, so users do not need to reselect their ringtone each time they log back in.
• The "From" dropdown now clearly identifies internal-only sender IDs, helping prevent delivery failures when messaging external contacts.
• Long contact names no longer overflow their container bounds in Business Messaging and Contacts views, restoring a cleaner and more readable layout.
• Corrected a sorting problem in the "My Teams" tab, so teams now appear in the expected order.
• Corrected an SFTP call recording offload setup problem that caused the connection test to fail even when credentials were valid, preventing setup from completing.
• Voicemail transcriptions on iOS now align with the correct recordings in iOS 26.3.3.
• Guided PSA platform integration setup is now live for Early Access partners. Partners can configure the integration from the Desktop app with a step-by-step setup pane, inline validation, and a confirmation state after saving.
• The "Update Configuration" option in Settings now lets partners revise an existing PSA integration setup without starting over.
• Fixed a bug in Android 26.4.1 that caused a gray screen to appear after calls end. File sharing for cloud-native Google Drive files also now includes proper handling and a progress indicator.

How to Access It

Desktop 26.13.1 is live now and users will receive it automatically with no action required. The iOS voicemail transcription fix is included in iOS 26.3.3, rolling out April 3, 2026. Android fixes are included in Android 26.4.1, also rolling out April 3, 2026. Guided PSA platform integration setup is available to Early Access partners in the Desktop app.

Early access features are available right in the product to opt-in. Use these instructions to get started: Managing Early Access Features