Cytracom users can communicate more conveniently with new Siri messaging capabilities on iOS and clearer indicators for external and team messages. Additional improvements to the Autotask integration help partners manage customer tickets more reliably, with consistent AI call summaries and smoother ticket creation from Cytracom Desktop.

What’s New

• Use Siri on iOS to send Cytracom messages to contacts or extensions, check unread message counts, and listen to the latest message hands-free.
• Identify new external or team messages with a clear indicator on the iOS External/Team selector.
• Automatically add AI Insights call summaries to Autotask tickets when enabled in the Autotask V2 integration.
• Improved ticket creation reliability in Cytracom Desktop, with more consistent queue handling and preservation of the selected customer account if an error occurs.

Why You’ll Love It

Hands-free messaging and clearer notifications make it easier for customers to communicate efficiently on iOS. More reliable Autotask workflows help partners capture important call details and manage customer tickets with fewer interruptions.

How to Access It

Update to iOS app version 26.10.2 to access Siri messaging and the new message indicator. The Autotask V2 improvements are live now and require no additional action.