Release Notes - 6th August 2025
UCaaS
VC Policy Routing Validation
We’ve added new safeguards when configuring VC (Virtual Connect) failover policies. The system now prevents duplicate routing entries for the same phone number, eliminating routing conflicts that could cause unexpected call behavior during failover.
Holiday Schedule Security Enhancements
Holiday schedules are now even more secure. We’ve strengthened the required permissions, and only authorized users within your organization can make changes to holiday configurations. This prevents unauthorized or unintentional edits and protects your planned call routing during important dates.
Device Configuration – Special Character Support
Advanced device configuration just got easier. You can now use special characters such as < > & ' " in your settings, and the system automatically processes these characters, ensuring reliable deployments for both single devices and large-scale templates.
Call Center Agent Validation Enhancement
We’ve improved validation when creating call center agents to prevent accidentally duplicating agent numbers. This update eliminates sign-in conflicts and ensures accurate reporting, helping your call center run smoothly and efficiently.
ControlOne
Default User Zone for Newly Provisioned Users
ControlOne now allows the use of Default Zone for all new users to get provisioned without making a decision each time for each user. Admins can now set a default user zone for their tenant. When a newly provisioned user connects via the agent without an explicit zone mapping, they’ll be automatically placed into this default zone — no manual configuration needed. This streamlines onboarding, ensures immediate agent connectivity, and removes the need for manual zone assignments during setup.
(UC-2893, UC-958, UC-1958, UC-1833, CO-3985)