UCaaS now gives partners cleaner call logs, expanded Android clipboard capabilities, and tighter privacy controls for PSA platform transcript data. These updates reduce call-record noise, improve mobile productivity, and help partners manage sensitive information more confidently across their communication workflows.

What's New

• Missed group calls no longer appear in call history, giving partners cleaner and more accurate call logs for troubleshooting and reporting.
• Android users can now copy contact details, phone numbers, and voicemail transcripts directly to the clipboard, streamlining data entry and communication workflows on mobile.
• Transcript summaries and sentiment scores from the PSA platform integration can now be configured to post as internal notes only, keeping sensitive call data from being exposed to end clients.
• Proposal filtering by Unity Platform resellers now works correctly, making it easier for partners to manage and track proposals associated with reseller accounts.

Why You'll Love It

Cleaner call logs reduce the time partners spend identifying genuine missed calls rather than sorting through group call noise. Clipboard support on Android speeds up mobile workflows for field teams who rely on contact and voicemail data throughout the day. PSA platform privacy controls give partners the configuration flexibility to meet client confidentiality requirements without extra manual steps.

How to Access It

These updates are live now in UCaaS and are automatically applied. No action is required.

App/Play Store Release Notes

Android app clipboard functionality has been enhanced for smoother partner workflows.

Telivy gives partners a clearer, more efficient security monitoring experience this week. Alert Policies now show every alert category in a single, filterable list. Complete and Legacy Reports include a linked table of contents for faster navigation. Microsoft 365 recommendations are now normalized into canonical Cloud findings for partners in Early Access, and PSA-side ticket resolutions automatically mark findings resolved in Telivy (Early Access). Reliability improvements round out the release.

What's New

• Alert Policies now show a single, complete list of every alert category with enable/disable toggles and status filtering, so partners can manage monitoring coverage without paging through partial views.
• Complete and Legacy Reports now include a linked table of contents, making it faster to navigate and audit security findings across long reports.
• The Top Actions overview no longer shows resolved findings as critical, and the DMARC Critical Problems investigation link now works correctly.
• The Document Type dropdown on the Reports page now opens reliably when the arrow icon is clicked.
• Center for Internet Security (CIS) mappings have been updated with new scan findings, improving security compliance reporting accuracy.
• Frontend delivery and performance improvements make the platform faster and smoother across all partner workflows.
• Microsoft 365 recommendations are now normalized into canonical Cloud findings, giving partners a clearer and more consistent view of cloud security risks (Early Access).
• PSA-side ticket resolutions are now detected automatically, marking the corresponding findings resolved in Telivy so partners avoid manual reconciliation (Early Access).

Why You'll Love It

Partners spend less time managing monitoring noise and more time acting on accurate, prioritized findings. A single alert policy list with toggles and filters replaces fragmented views, making it easier to see what is monitored and what is not. Report navigation is faster with the new linked table of contents, reducing time spent scrolling through long assessments. Partners on Early Access benefit from cleaner Microsoft 365 security data and a tighter PSA workflow where resolved tickets automatically close the corresponding Telivy findings.

How to Access It

Alert policy improvements, report navigation, the Top Actions fix, the Document Type dropdown fix, updated CIS mappings, and frontend performance improvements are live now in Telivy and are automatically applied. No action is required.

The Microsoft 365 findings normalization and PSA ticket resolution sync are available in Early Access. Early access features are available right in the product to opt-in. Use these instructions to get started.

ControlOne now gives partners more accurate site status information, improved email notifications for network events, and a fix that prevents unintended changes during Bridge configuration. These updates make day-to-day network management more reliable and reduce the risk of unexpected disruptions.

What's New

ControlOne Bridge

• Site status indicators for Bridge sites now show precise, up-to-date status for each location, making it faster to identify issues and reducing troubleshooting time.
• Email alerting now works correctly with our newly enhanced Bridge configurations, so partners receive timely and accurate notifications when network events occur.
• The Bridge configuration form no longer auto-submits when changes are made, preventing accidental network disruptions during routine edits.

Why You'll Love It

More accurate site status lets partners catch issues earlier and respond with confidence. Improved alerting ensures the right people are notified at the right time, and the configuration form fix removes a source of unintended disruption from everyday management tasks.

How to Access It

These updates are live now in ControlOne and are automatically applied. No action is required.

Tentacle now gives partners more control over compliance evaluations and clearer data for client renewals. Partners can flag attestations as "Not applicable" or "Not important" to keep evaluations focused on what matters, while improved renewal reports and updated security signals make it easier to manage client engagements with confidence.

What's New

• Partners can now mark attestations as "Not applicable" or "Not important", focusing compliance evaluations on relevant items and feeding more accurate inputs to the evaluation model (Early Access).
• Renewal reports have been improved with clearer data and actionable insights, helping partners better manage client renewals and forecast revenue.
• CIS security signals now source from an updated platform component, improving the accuracy and reliability of threat detection across partner environments.

Why You'll Love It

Attestation flexibility means partners spend less time working around irrelevant compliance items and more time acting on findings that matter. Cleaner renewal reports reduce guesswork when planning client engagements, and more accurate security signals mean partners can trust the data underpinning their risk decisions.

How to Access It

Renewal report improvements and the CIS signals update are live now in Tentacle and are automatically applied. No action is required.

The attestation marking feature is available in Early Access. Early access features are available to eligible customers. Contact product at product@cytracom.com to enable these features for your account.

Telivy now provides partners with clearer vulnerability prioritization, more reliable PSA integration, and targeted reliability improvements that strengthen scan accuracy and reporting stability. Risk Prioritization scoring is now available to all partners, with refined signal weighting and comprehensive Known Exploited Vulnerability (KEV) coverage, so partners can focus remediation efforts on the threats that matter most.

What's New

Risk Scoring & Prioritization

• Risk Prioritization now available to all partners (feature flag removed; admins can trigger manual score recompute).
• Risk Prioritization scoring v1.1: likelihood floors for KEV/ransomware-associated vulnerabilities, rebalanced signal weights, corrected exposure calculations.
• KEV sync now covers the full historical catalog (previously 49 of 1,655; all now flagged).
• Risk score recomputation scales across the full partner fleet with delta-driven processing and reduced write overhead.

Accuracy & Reliability Fixes

• PSA sync no longer fails with "priority not found" on custom priority tables.
• Data security risk report generation no longer runs out of memory on large assessments.
• CIS compliance no longer marks training as compliant when no supporting data is present.
• Typosquatting alerts correctly identify lookalike domains and no longer go permanently silent after first detection.
• DNS health scan failures now reported accurately (previously indistinguishable from clean results).
• Security Data tab pagination arrows now advance the page correctly.
• Stale Astra widget instances no longer persist after the widget is closed.

Integrations

• PSA integration: updated configuration modal, bulk sync for CVE and device data, Microsoft 365 sync support.
• Cloud setup cards now show connection status, last sync time, and a refetch action.

Alerting & Assessments

• Alert Policies: bulk deletion, bulk recipient overrides, one-click setup for recommended configurations.
• Email security assessments now reflect RFC 9989 DMARC standards with explicit DMARC/SPF/transport findings and remediation guidance.

Usability & Navigation

• Explanatory tooltips on hover for vulnerability risk signals and asset criticality indicators.
• Security and application categories moved into the Inventory module.
• Search box added to the Microsoft 365 Improvement Recommendations view.

Why You'll Love It

Risk Prioritization reaching all partners means clearer, more actionable rankings that help focus remediation on the highest-risk exposures rather than noise. The PSA integration improvements reduce manual steps during setup and bulk operations, so partners spend less time configuring and more time acting on findings. Accuracy improvements across KEV sync, DNS scans, and compliance reporting reduce false signals and help partners trust what they see in the platform.

How to Access It

These updates are live now in Telivy and are automatically applied. No action is required.

Tentacle now gives partners powerful new tools for cyber insurance preparation, with Claims and Renewal Readiness Reports that make it easier to guide clients through policy commitments and renewal conversations. Application Attestations now surface the Telivy "T" badge and compliance sync details, so linked evidence is recognizable at a glance. A pair of reliability improvements round out the release, fixing a company-renaming issue on login and an app crash when opening question blocks.

What's New

Client-ready reporting

• Claims Readiness Reports now give partners a clear view of policy obligations, notification steps, checklist progress, and high-risk denial scenarios to share with clients and brokers (Early Access).
• Renewal Readiness Reports provide a structured summary of client commitments, verified evidence, missing items, and project roadmaps to strengthen renewal discussions (Early Access).

Faster audit and compliance workflows

• Application Attestations now display the Telivy "T" badge and compliance sync details when evidence is linked, making audit-ready status immediately recognizable without opening the Evidence drawer (Early Access).
• Insurance Manager now includes improved document upload and analysis notifications, and breach checklist items can be exported to CSV for point-in-time reporting (Early Access).

Reliability improvements

• Reseller company names no longer change to a customer name after logging in through Unity Platform, ensuring accurate company display for all reseller accounts.
• Opening a question block from the filtered Questions list no longer crashes the app, restoring reliable navigation through the block detail view.

Why You'll Love It

Claims and Renewal Readiness Reports give partners a defensible, shareable artifact for every stage of the insurance lifecycle, from pre-breach preparation through renewal. Linked evidence in Application Attestations is now instantly visible with the familiar Telivy badge, cutting the time spent verifying compliance posture during audits. The two bug fixes remove friction partners encountered in day-to-day platform use, keeping workflows smooth and support tickets down.

How to Access It

The reseller company name fix and the question block stability improvement are live now in Tentacle and are automatically applied. No action is required.

Early access features are available to eligible customers. Contact product at product@cytracom.com to enable these features for your account.

UCaaS partners benefit from two targeted improvements this week. A long-standing issue where desktop applications stopped ringing when calls rolled over between multiple ring groups has been resolved, so partners and their clients no longer miss inbound calls during ring group transitions. The in-portal chat assistant in the Secure portal has also been refreshed with a single, unified platform component, replacing legacy widget integrations that previously caused inconsistent behavior.

What's New

• Desktop applications now ring correctly when inbound calls transition between multiple ring groups. Previously, calls continued ringing to desk phones but stopped on the desktop app and browser; that inconsistency is resolved.
• The Secure portal now uses a single in-portal chat and voice assistant, replacing the previous multi-widget setup and providing a cleaner, more consistent support experience.

Why You'll Love It

Partners managing clients with complex ring group configurations can trust that desktop apps and browser clients ring reliably on every inbound call, reducing missed-call incidents and support escalations. The refreshed Secure portal assistant gives partners a consistent in-portal support experience without the confusion of multiple overlapping chat widgets.

How to Access It

These updates are live now in UCaaS and are automatically applied. No action is required.

ControlOne now supports multiple DNS servers in conditional forwarding rules, giving partners automatic DNS failover when a primary server is unavailable. Bridges now show a clear completion indicator when fully configured, reducing uncertainty during deployment. A series of reliability improvements address authentication, portal navigation, and configuration workflow issues across the platform.

What's New

ControlOne Endpoint Agent

Agent (iOS) — v1.12.2

• Restored Entra authentication on iOS devices with phishing-resistant MFA policies, so partners' mobile users can sign in securely without interruption.

ControlOne Bridge

• Bridges now display a clear indicator when configuration is fully applied, so partners can confirm system readiness without guesswork.

ControlOne Platform and API

• Multiple DNS servers can now be configured in conditional forwarding rules, enabling automatic failover when the primary DNS server is unavailable and improving DNS resolution reliability for client environments.
• Detail pages for deleted objects now close automatically, so partners no longer encounter stale views or redundant confirmation prompts after removing items.
• Spurious unsaved-settings warnings during multi-configuration workflows no longer appear, reducing unnecessary interruptions when managing multiple settings at once.
• Firewall policy names that exceeded the maximum length due to IPsec NAT rules no longer cause configuration job failures, preventing interruptions in network security enforcement.
• Directory sync jobs now complete successfully when an identity provider email change overlaps with an existing user, keeping user data accurate and identity workflows on track.

Why You'll Love It

DNS failover support means client environments stay connected even when a primary DNS server goes down, reducing resolution delays without extra configuration. Bridge completion indicators give partners clear, immediate confirmation that deployments are ready, so there is no need to second-guess status during onboarding or updates. Combined with authentication and configuration workflow fixes, partners can manage ControlOne environments with fewer interruptions and greater confidence.

How to Access It

These updates are live now in ControlOne and are automatically applied. No action is required.

To access the iOS authentication improvement, update the ControlOne iOS agent to version 1.12.2 or later.

App/Play Store Release Notes

iOS partners regain seamless Entra authentication, restoring secure mobile access with phishing-resistant MFA.

Telivy now gives partners a more streamlined PSA integration experience alongside more accurate risk data. PSA configuration modals stay open during edits, bulk sync operations reduce manual steps, and clearer status indicators help partners identify when a PSA sync needs attention. Several reliability improvements round out the release, including corrected Antivirus findings, a stable Astra (the helpful AI agent within Telivy) widget, and more accurate labelling of network-asset CVE findings in the Risk view.

What's New

• The PSA integration configuration modal and company mapping modal no longer close when clicking outside them, preventing accidental loss of in-progress configuration changes.
• Multiple Alert Policy rows can now be selected and have PSA sync enabled or disabled in a single bulk action, reducing repetitive configuration steps.
• Microsoft 365 account sync and CVE/device bulk sync are now available directly from the risk view, making it faster to push findings into PSA workflows.
• PSA sync now distinguishes between a finding that was never synced and one where a sync attempt failed, giving partners clearer visibility into integration status.
• Alert Policies now support a PSA delivery filter, letting partners control which policies push findings to their PSA platform.
• "No Antivirus Present" findings now clear correctly once antivirus or EDR protection is detected, reducing false-positive alerts in the Risk view.
• Astra widget authentication is now stable. Partners can open CVE finding detail drawers and ask Astra questions without encountering errors.
• Network-asset CVE findings are now correctly labelled as network assets rather than devices, and hostnames display accurately instead of "Unknown" in the Risk view.
• OneDrive PII scan targets now display the correct device selection after a MAC address change, preventing repeated reconfiguration (Early Access).

Why You'll Love It

Cleaner PSA workflows mean less time spent on manual sync steps and more confidence that findings are reaching the right places. Accurate Antivirus and network-asset labelling reduce noise in the Risk view so partners can focus on genuine threats. With Astra back to reliable operation, partners get fast AI-powered context on CVE findings when they need it most.

How to Access It

These updates are live now in Telivy and are automatically applied. No action is required.

The OneDrive PII scan target fix is available in Early Access. Early access features are available right in the product to opt-in. Use these instructions to get started: Early Access Setup.

UCaaS now gives partners a more capable and reliable mobile experience. Android users gain call parking for flexible call handling on the go, telemetry events are richer for faster diagnosis of mobile endpoint issues, and audio loss alert sensitivity on both Android and iOS has been refined to reduce unnecessary interruptions. A PSA platform integration reliability improvement is also included.

What's New

• Android call parking is now available, giving partners a visual parking lot UI and a dedicated Park button on the active call screen to manage call lanes without guesswork.
• Android telemetry events now capture richer data on call termination errors, helping partners diagnose mobile communication issues faster.
• Audio loss alerts on Android are now less sensitive, so calls to automated systems that pause audio for PIN input or voicemail prompts no longer trigger false alert popups.
• Audio loss alerts on iOS are now less sensitive, reducing unnecessary interruptions during normal call scenarios involving silence or paused audio.
• PSA platform integration reliability is improved, resolving API threshold issues on Desktop V2 that caused automated warning emails and potential service interruptions.

Why You'll Love It

Partners managing mobile endpoints now have clearer data to work with and fewer false alerts to chase down. Call parking on Android brings feature parity for partners who handle call traffic from mobile devices, reducing the need to switch to a desk phone for call management. The audio alert refinements mean fewer unnecessary notifications during routine calls, so partners and their clients stay focused. And with the PSA platform integration running cleanly, partners can trust that their desktop workflows stay connected without threshold warnings.

How to Access It

All features in this release are live now in UCaaS and are automatically applied. No action is required.