ControlOne now allows the use of Default Zone for all new users to get provisioned without making a decision each time for each user.  Admins can now set a default user zone for their tenant. When a newly provisioned user connects via the agent without an explicit zone mapping, they’ll be automatically placed into this default zone — no manual configuration needed. This streamlines onboarding, ensures immediate agent connectivity, and removes the need for manual zone assignments during setup. 

(CO-3985)

UCaaS 

VC Policy Routing Validation

We’ve added new safeguards when configuring VC (Virtual Connect) failover policies. The system now prevents duplicate routing entries for the same phone number, eliminating routing conflicts that could cause unexpected call behavior during failover.

Holiday Schedule Security Enhancements

Holiday schedules are now even more secure. We’ve strengthened the required permissions, and only authorized users within your organization can make changes to holiday configurations. This prevents unauthorized or unintentional edits and protects your planned call routing during important dates.

Device Configuration – Special Character Support

Advanced device configuration just got easier. You can now use special characters such as < > & ' " in your settings, and the system automatically processes these characters, ensuring reliable deployments for both single devices and large-scale templates.

Call Center Agent Validation Enhancement

We’ve improved validation when creating call center agents to prevent accidentally duplicating agent numbers. This update eliminates sign-in conflicts and ensures accurate reporting, helping your call center run smoothly and efficiently.

(UC-2893, UC-958, UC-1958, UC-1833)

What's New

Report Timeout & Enhanced Reporting Features

We've completely transformed our reporting system to deliver a smoother, more efficient experience! Reports now load faster than ever! Plus, our new asynchronous processing works behind the scenes, allowing you to continue with your day while we prepare your data. When your reports are ready, we'll deliver them straight to your inbox!

Key Improvements

• Asynchronous Report Processing - Reports now run in the background, eliminating timeouts even for large data sets
• Email Delivery - Get notified when your reports are complete and ready to download
• CSV Export - Call Volume Report now includes a download button for easy CSV export.

Bug Fixes & Improvements

We've squashed bugs, enhanced features, and improved your overall experience! Check out these important fixes:

• 🕰️ Time Travel No More - Fixed validation for timeframe hours to prevent users from accidentally setting end times before start times
• 🎭 Decluttering Rights - Eliminated duplicate entries in user rights management and standardized column ordering
• 👥 No More Hide and Seek - Fixed user list disappearance when enabling the "show disabled users" option
• 🔎 Filters That Actually Stick - Device search filters now persist when navigating between pages

Block pages used to be… functional. Now, they’re a whole lot smarter. With this latest update, users get the context they need—why something was blocked, who to contact, and even how to request a bypass (if you allow it)—all without blowing up your helpdesk.

🎉 What’s New?

🛑 Brandable Block Pages – Add your logo and a custom message on the block page so users know it’s your security keeping them safe (and not just the internet being difficult).

📬 Bypass Requests – Give users a structured way to submit bypass requests instead of them hunting you down in a panic. 

🔔 Real-Time Alerts – Get notified when someone submits a request for access so you can track and respond quickly. 

📊 Reporting & Logs – See block events, bypass requests, and approvals in the ControlOne Reporting page, because accountability is 🔑.

🚀 Why You’ll Love It

💡 Clarity for Users – Users get the “what” and “why” behind a block—no more guessing or assuming something’s broken.

🔄 Smart Access Flow – Bypass requests give users a clear path forward without compromising security. It’s not a dead end—it’s a decision point. 🚦

🎨 Your Brand, Front and Center – Reinforce your value with every block page. Your security. Your style.

🔧 How to Enable It?

Head over to your ControlOne Partner Menu → Branding to customize block pages, then check your Security Policy settings to enable bypass requests. Need to review user requests? We’ve got a new Bypass Requests tab to keep things clean and easy.

Because a well-informed user is a happy user. And a happy user is… well, less likely to flood your inbox with “Why can’t I access this site?!” emails. 😅

👉 Click here for the full KB on SWG block page enhancements! 🔥

One-size-fits-all routing is great for simplicity—but sometimes, you need more control.  With Policy-Based Routing (PBR), you now have the power to decide which traffic gets inspected and which takes a direct path—because not everything needs full security screening.

What’s New?

🔀 Traffic Routing Control – Choose between Inspection (via ControlOne) or No-Inspection (direct local route), ideal for critical services like BCDR solutions that need speed and stability without added overhead..

🎯 Destination-Based Policies – Set routing based on destination IP, Address Groups, and/or FQDNs—perfect for prioritizing business-critical traffic while keeping unnecessary inspections to a minimum.

Why You’ll Love It?

🚀 Optimized Performance – Give essential services a fast, direct path while keeping inspection where it counts.

🔧 Simplified Management – No more creative workarounds or “I swear this config made sense at 2 AM” moments—just straightforward routing control, just like the network doctor ordered.

How to Enable PBR?

PBR is available now! Head over to your ControlOne Network->Routing Policies settings, configure your routing policies, and finally put your traffic in its place. Choose your destination-based rules and let the good packets roll.

Because performance, flexibility, and efficiency should always come standard.

👉 Click here for the updated KB on PBR 🔥

ControlOne just got a Dark Mode refresh and a major upgrade for IPSEC troubleshooting—because security should be easy on the eyes and even easier to manage!

What’s New?

🖤 Dark Mode Enhancements: A fresh, high-contrast interface designed for comfort and style. Whether you're pulling late nights or prefer a sleek, modern look, Dark Mode reduces eye strain and helps you focus on what matters.

📊 Upgraded Connectors Page: Troubleshooting just got easier. We’ve added utilization graphs to give you a real-time view of performance and a live-streaming logs section to help you pinpoint and resolve issues faster.

Why You’ll Love It:

✨ Dark Mode Goodness: Work in style, reduce eye strain, and enjoy a UI that adapts to your preference.

📡 Better IPSEC Issue Insights – Get a real-time view of tunnel performance and instantly access logs for quick issue resolution.

⚡ Faster Troubleshooting: No more digging—your key diagnostics are now in one place, live and ready when you need them.

How to Enable These Improvements?

• Dark Mode: already live…enjoy!
• Connector Improvements: Just open the Connectors menu and select one of your current Connectors—your new graphs and logs are waiting for you!

Security should look good and work even better. With these latest enhancements, ControlOne is delivering both.

👉Click here for the updated KB on these new features. 🔥

🚨 Big News, Folks! 🚨

The ControlOne SASE Platform just got even smarter, sharper, and safer. Introducing Country-Based Blocking in our Firewall-as-a-Service (FWaaS) module—your new secret weapon for locking down the digital borders of your clients’ networks. 🛡️✈️

What Does This Mean for You?

Imagine your network as a VIP lounge. Now, you get to decide who gets past the velvet rope! Whether you’re blocking the cyber riffraff from known threat regions or ensuring that sensitive data never takes an unauthorized vacation, we’ve got your back.

Use Cases (Or, Why You’ll Love It)

    •    💻 Protect Against Cyber Nasties: Keep out traffic from countries notorious for cyberattacks.

    •    🌎 Stay Compliant: Avoid hefty fines by blocking traffic to/from restricted regions.

    •    🛠️ Optimize Performance: Let your bandwidth breathe by cutting non-critical connections.

    •    🔐 Tighten Security: Ensure egress controls prevent accidental data exfiltration to bad actors.

How Does It Work?

It’s as easy as:

1. Navigate to your Firewall menu in ControlOne

2. Build your policy as always, but this time you can pick a Country in Source and/or Destination

3. Hit save and sip your coffee while we do the hard work. ☕🔥

It’s like building a digital “Do Not Disturb” sign—but way cooler. Click here for the updated FWaaS KB

In addition, this release also includes a LONG requested capability: FQDN Support in our FWaaS(Firewall as a Service) module. This important improvement ensures you can build policies that are reflective of modern cloud and hosted environments where the destination endpoint is RARELY a single or small pool of IP addresses. Click here for the updated FWaaS KB

What's new

• Enhanced connection reliability by improving DHCP validation
• Improved connection reliability with Mitel VoIP phones

What's new

• Fixed an issue that could prevent WiFi Protection from being properly enabled in kernel mode.

What's new

• Fixed an issue loading queue dashboards caused by removing an agent from all queues
• Updated 10DLC messaging to include the deadline for registration
• Fixed a redial issue causing the system to add unusable characters to callback numbers
• The messaging for the SMS Campaigns was updated to clarify registering Toll-Free numbers.