Cytracom users can communicate more conveniently with new Siri messaging capabilities on iOS and clearer indicators for external and team messages. Additional improvements to the Autotask integration help partners manage customer tickets more reliably, with consistent AI call summaries and smoother ticket creation from Cytracom Desktop.

What’s New

• Use Siri on iOS to send Cytracom messages to contacts or extensions, check unread message counts, and listen to the latest message hands-free.
• Identify new external or team messages with a clear indicator on the iOS External/Team selector.
• Automatically add AI Insights call summaries to Autotask tickets when enabled in the Autotask V2 integration.
• Improved ticket creation reliability in Cytracom Desktop, with more consistent queue handling and preservation of the selected customer account if an error occurs.

Why You’ll Love It

Hands-free messaging and clearer notifications make it easier for customers to communicate efficiently on iOS. More reliable Autotask workflows help partners capture important call details and manage customer tickets with fewer interruptions.

How to Access It

Update to iOS app version 26.10.2 to access Siri messaging and the new message indicator. The Autotask V2 improvements are live now and require no additional action.

Improved Android messaging and voicemail notifications help customers communicate more reliably, with clearer conversations and better app stability. Faster proposal loading and improved Insights search recovery also help partners manage customer workflows more efficiently.

What’s New

• Identify new external or team messages more easily with an updated indicator on the Android External/Team selector.
• View in-app notifications directly within the Android app rather than through system-wide pop-ups.
• Receive incoming messages and voicemail notifications automatically without manually refreshing, with caller details included in background voicemail alerts.
• Open shared inbox conversations from Android notifications with the correct contact displayed in the thread title.
• View updated teammate avatars when opening the Android Messages tab.
• Improved stability across Android messaging and voicemail lists for a more reliable app experience.
• Improved reliability of Public API Insights searches, with more consistent recovery from errors.
• Improved proposal loading performance in the Portal, including proposals containing IP addresses.

Why You’ll Love It

More reliable Android messaging and voicemail notifications help customers communicate clearly and efficiently, without unnecessary interruptions. Improved Insights search recovery and faster proposal loading help partners work more efficiently and better support their customers.

How to Access It

Update to Android app version 26.10.1 to receive the mobile improvements. The Public API and Portal fixes are live now and require no additional action.

Personally identifiable information (PII) scans now complete reliably on file servers with limited memory or processing power, even when scanning hundreds of thousands of files. Improved scan recovery preserves progress between cycles, allowing scans to resume where they left off rather than restarting or remaining stuck in progress.

What’s New

• PII scans now complete successfully and report results on file servers with limited memory or processing power.
• Scans automatically save their progress and resume from the last checkpoint during the next cycle, allowing large file servers to complete scans without restarting.

How to Access It

These improvements are live now in Telivy Agent version 30.6.6.0 or later for Windows and 3.6.6.0 or later for macOS. Agent updates are applied automatically, with scans already in progress resuming from their last saved checkpoint. For servers running earlier versions, update the Telivy Agent to benefit from these improvements.

Cytracom Desktop gives partners more flexible fax management options to support their customers, including multi-file sending, selective page sending, and improved fax history management. Additional updates enhance Siri calling reliability on iOS and address issues with call handling, contact management, and accessibility.

What’s New

• Send multiple PDF, PNG, or JPEG files as a single fax from Cytracom Desktop, with clear file size limits.
• Resend failed faxes directly from history, with the option to correct the recipient number before sending.
• Archive and restore faxes from Desktop history.
• Send selected pages rather than an entire document.
• Improved reliability when placing Cytracom calls using Siri on iOS.
• Parked calls from X30 desk phones now return to the correct extension instead of timing out to a different one.
• Newly added contact fields retain their selected category rather than defaulting to Address.
• Desktop buttons and contact fields now include accessible names for improved screen reader compatibility.

Why You’ll Love It

Give customers more flexibility to manage fax communications while reducing the manual steps involved in sending and organizing documents. Improved calling reliability and more consistent contact management also help partners deliver a smoother experience for their customers.

How to Access It

These updates are live now in Cytracom Desktop and supported UCaaS devices. No additional configuration is required.

Master Managed Service Providers (MSPs) can now reassign risk assessments directly to an agency, eliminating the need to select individual users and simplifying management across large partner networks.

What’s New

• Reassign risk assessments at the agency level, automatically including the appropriate users.

Why You’ll Love It

Spend less time managing assessment ownership and keep responsibilities aligned as your agency network grows.

How to Access It

This enhancement is live now in Telivy and enabled automatically. No additional action is required.

Cytracom Desktop makes it easier for users to manage everyday fax communications without switching to a separate portal. Expanded capabilities simplify sending, organizing, and tracking faxes, giving users more flexibility within the app they already use.

What’s New

• Resend faxes, cancel scheduled transmissions, and archive or restore faxes directly from Cytracom Desktop.
• Send a single fax to multiple recipients, with support for up to 10 attachments per transmission.
• Access fax history based on user permissions, allowing users to view their own faxes while administrators can see the full account history.

Why You’ll Love It

Customers can manage fax communications from start to finish in Cytracom Desktop, reducing the need for separate logins and simplifying everyday workflows, no matter where they work.

How to Access It

These enhancements are live now in Cytracom Desktop and enabled automatically. No additional configuration or action is required.

Telivy brings Microsoft 365 security recommendations into a unified findings list, giving partners a clearer view of customer risks and the actions that matter most. Improved alert emails prioritize urgent risks by client, while performance enhancements make it easier to manage larger environments.

What’s New

• View Microsoft Secure Score recommendations alongside existing Telivy Cloud findings, with consistent severity ratings and risk categories.
• Keep findings focused on actionable risks by excluding controls that are already implemented, not licensed, addressed through other solutions, or marked as ignored, planned, or otherwise mitigated in Microsoft 365.
• Prevent duplicate findings when Microsoft 365 recommendations overlap with risks already detected by Telivy.
• Receive alert emails organized by client, with the highest-severity risks listed first, followed by events.
• Exclude accepted and resolved findings from alert notifications to keep attention on outstanding risks.
• Prevent duplicate alert emails to individual recipients through improved notification tracking.
• Benefit from improved performance and reliability for large scan uploads, report generation, and vulnerability lists across larger customer environments.

Why You’ll Love It

Manage security findings across Microsoft 365 and Telivy in one place, with clearer priorities and less manual review. More focused alerts help partners identify and address customer risks faster.

How to Access It

These enhancements are live now in Telivy and enabled automatically. No additional configuration or action is required.

Updates across Cytracom Desktop and Mobile deliver a more refined calling experience, with improved navigation, accessibility, and reliability. Improved Spam Filter interactions allow users to continue using the keypad during calls, while updates to Foundations plan access and the Public API provide greater consistency and flexibility.

What’s New

• Continue using the keypad on Desktop and Mobile during calls answered by Spam Filter.
• Improved handling of iOS push notification credential refreshes for a more consistent notification experience.
• Improved voicemail playback reliability on AirPlay-connected devices using iOS.
• Improved iOS app stability for a more reliable calling experience.
• Improved bottom navigation layout for compatibility with upcoming iOS versions.
• Enhanced screen reader accessibility with clearer labels for Desktop softphone dial pad and hang-up controls.
• Preserve the selected group-call filter in Desktop call history after refreshing the page.
• Align Mobile feature access with Foundations plan entitlements, ensuring users see capabilities included in their subscription.
• Access Insights summaries alongside transcriptions through the Public API, with the `transcript_summary` field included in transcription responses.

Why You’ll Love It

Customers benefit from a more consistent and intuitive experience across Desktop and Mobile, with improved calling, voicemail playback, and accessibility. Partners can deliver a smoother experience with features aligned to customer subscriptions, while expanded API data supports reporting and integrations.

How to Access It

Update to the latest Cytracom Desktop and Mobile versions available through your release channel, including iOS version 26.9.3 where applicable. Public API transcription summaries are enabled automatically and require no additional configuration.

Telivy now gives partners sharper domain risk classifications and richer vulnerability context from Microsoft 365 environments. Domain intelligence has been updated with a dynamic, adaptive categorization system, and Telivy now generates security findings directly from Microsoft 365 report data, helping partners identify and prioritize cloud-based risks alongside their other assessments.

What's New

• Domain intelligence now uses a dynamic, adaptive categorization system rather than a static category sheet and hardcoded detection rules, giving partners more accurate domain risk classifications for better vulnerability prioritization.
• Telivy now generates security findings from Microsoft 365 report data, helping partners identify and proactively remediate security risks across managed Microsoft 365 environments.

Why You'll Love It

Accurate domain risk classifications help partners focus remediation effort on the threats that matter most, rather than working through outdated or imprecise category data. Microsoft 365 findings bring cloud security visibility into the same workflow partners already use for endpoint and network risk, reducing the need to cross-reference separate tools or reports to get a complete picture of client exposure.

How to Access It

These updates are live now in Telivy and are automatically applied. No action is required.

Telivy gives partners clearer visibility into Microsoft 365 security activity with dedicated workload views that simplify risk investigations across customer environments. Unity Platform partners can also purchase and upgrade eligible Telivy subscriptions directly in the app, making it easier to expand customer coverage. Early Access capabilities introduce deeper monitoring for Exchange, SharePoint, and OneDrive.

What’s New

• Purchase and upgrade Telivy subscription packages directly within the app.
• Access Telivy features based on Unity Platform bundle entitlements, with support for both bundled and standalone subscriptions.
• Navigate Microsoft 365 security data by workload, including Identity (Entra ID), Exchange, SharePoint, OneDrive, and Policy Management, with Google Workspace organized separately. Each workload includes dedicated Signals & Inventory and Risk Insights views.
• Explore Exchange, SharePoint, and OneDrive activity through dedicated workload views in Early Access, with audit signals and associated risk findings for each service.

Why You’ll Love It

Partners can expand customer coverage without switching platforms and investigate Microsoft 365 risks with greater precision. Workload-specific views make it easier to identify issues, prioritize remediation, and deliver timely security guidance across customer environments.

How to Access It

The Cloud workspace improvements are live now in Telivy and apply automatically to connected Microsoft 365 tenants. Subscription purchases and upgrades are available directly in the app for Unity Platform partners with the Telivy Monitoring package.

Early Access workload monitoring can be enabled directly in Telivy. Follow the Early Access setup guide to get started.