UCaaS now gives partners cleaner post-call insights, more reliable daily workflows, and a rebuilt Autotask PSA integration for Early Access partners. AI-generated transcripts and summaries are easier to review, several fixes improve chat, call monitoring, proposals, and navigation, and the rebuilt Autotask PSA Integration adds call pop-ups and automatic missed-call ticket creation.

What's New

• AI transcription and summary generation now occur automatically after calls complete, giving partners access to call insights without a manual processing step.
• Call transcripts now show speaker names instead of generic placeholders, making conversations easier to review.
• AI call summaries no longer include an unnecessary "Follow-up Actions (Recommended)" section, keeping summaries cleaner and more focused.
• Duplicate sender names in Desktop app chat conversations are resolved, so each message displays the correct participant name.
• Initial call park events now appear correctly after a service restart, improving call monitoring accuracy for partners using Busy Lamp Field (BLF) tracking.
• Proposal PDF downloads now succeed when the Display Name field is empty, preventing errors during proposal review workflows.
• Navigation from the Unity Platform to Secure now works reliably for all users.
• The rebuilt Autotask PSA Integration is available to Early Access partners with a new tabbed interface and backend API improvements.
• Incoming call pop-up notifications are now available in the Autotask PSA Integration for Early Access partners, giving users immediate awareness of calls as they arrive.
• Missed calls now automatically create tickets in the Autotask PSA Integration for Early Access partners, helping teams track follow-up without manual ticket creation.

Why You'll Love It

Partners can now review call activity faster with automatic transcription, clearer speaker labels, and more focused AI-generated summaries. Daily workflows are also more reliable across chat, call monitoring, proposal downloads, and platform navigation. For Early Access partners, the rebuilt Autotask PSA Integration provides a stronger foundation for call-aware workflows, with real-time call pop-ups and automatic missed-call ticket creation that reduces manual follow-up work.

How to Access It

AI transcription improvements and the listed bug fixes are live now in UCaaS and are automatically applied where supported. Autotask PSA Integration features, including the rebuilt app, call pop-ups, and missed-call ticket creation, are available in Early Access through the UCaaS platform. Use the Managing Early Access Features instructions to get started.

Telivy now gives partners cleaner security data, richer threat context, and clearer monitoring scope. Typosquatting detection, which identifies lookalike domains that could be used to impersonate a client's brand, is now easier to triage. Common Vulnerabilities and Exposures (CVE) detection is also more accurate across desktop applications and document platform components, and the new Accounts Usage view helps partners understand monitored assets and billing controls. These updates reduce false-positive noise, improve PSA integration reliability, and help partners manage monitoring scope with less guesswork.

What's New

• The Typosquatting view now displays decoded lookalike domains, a fuzzer type legend, DNS resolver statuses, risk-level indicators, and a ranked table sorted by threat priority.
• Typosquatting findings are now enriched with internationalized domain name decoding, readable resolver error statuses, registration data, and risk scores for faster triage.
• The Accounts > Usage view is now available, listing active monitored endpoints and user accounts per assessment with controls to pause monitoring for selected Microsoft 365 and Google Workspace accounts.
• The Data-Risk false-positive interface has been redesigned with batch selection, interactive filtering by personally identifiable information type and status, and sorting by match count.
• CVE alerts for already-fixed vulnerabilities in a widely used document platform component are now attributed correctly to the detected installed version, reducing false-positive risk alerts.
• Desktop application CVE matching is now more accurate. Inherited browser-variant mismatches and garbage version strings no longer generate false-positive vulnerability findings.
• PSA task sync-status now displays correctly. A frontend issue that caused the sync-status endpoint to return errors for all users has been resolved.
• Risk History filtering now works correctly when opening a CVE group, showing only the severities and components relevant to the selected group.

Why You'll Love It

Partners get cleaner, more actionable security data across typosquatting, CVE detection, and Data-Risk workflows. Richer typosquatting findings make it easier to assess lookalike domain threats at a glance, while improved CVE accuracy means fewer follow-up investigations into false alerts. The new Accounts Usage view helps partners stay in control of monitoring scope and avoid unexpected billing charges. PSA sync reliability improvements reduce friction in ticket management workflows, keeping remediation activity visible and up to date.

How to Access It

These updates are live now in Telivy and are automatically applied. No action is required.

ControlOne now gives partners more precise edge traffic control and a more reliable portal experience. Bridge firewall enforcement expands policy options for local and bypassed traffic, while portal stability improvements make permission reviews and company switching more dependable.

What's New

• Bridge firewall enforcement now supports 5-tuple rules, port forwards, DMZ, and address groups, giving partners precise control over traffic at the network edge.
• The user permissions detail drawer now refreshes immediately after changes are saved, so partners can confirm updates without navigating away or reloading the page.
• Switching companies in the portal now reliably updates the portal context to the selected company.

Why You'll Love It

Partners managing multiple client environments can now apply detailed firewall policies directly on the bridge, helping secure local zone-to-zone traffic and fail open scenarios without relying solely on the platform's central security engine. Portal stability improvements also make saved permission changes visible right away and ensure company switches take effect, reducing the risk of working in the wrong context.

How to Access It

These updates are live now in ControlOne and are automatically applied. No action is required.

Tentacle gives partners a more complete path from compliance discovery to insurance readiness. A new GTIA Trustmark framework and a suite of Early Access Insurance Manager improvements expand regulatory coverage, make it easier to score policies, track drift, and navigate complex insurance workflows. A bug fix also ensures Unity Platform users can reliably save program profile details.

What's New

• Tentacle now includes the GTIA Trustmark framework with 177 controls, expanding compliance coverage across regulatory standards and providing crosswalks to related frameworks (Early Access).
• The Insurance Manager now surfaces discrepancies between client-reported data and actual scan findings directly in attestation views, helping partners identify gaps without manual comparison (Early Access).
• Policy requirements are now grouped into meaningful categories and linked to their source security policy document for clearer traceability (Early Access).
• Partners can now navigate the policy timeline non-sequentially and receive notifications for incomplete tasks, ensuring nothing is missed during review (Early Access).
• The Application Attestations view now merges control coverage and attested answers into a unified, category-based layout that is simpler to parse (Early Access).
• Pre-application forms have been refined and the post-breach phase has been reorganized into a Breach Center that centralizes checklists and resources for incident support (Early Access).
• Insurance Manager flow UI has been updated with improved layout consistency and centralized controls for more intuitive navigation (Early Access).
• Program profile details now save correctly for Unity Platform users, resolving a validation error that prevented primary contact and office location updates.

Why You'll Love It

The GTIA Trustmark addition means partners can manage more regulatory requirements from a single platform without juggling separate control sets, and can pursue their own Trustmark certification for their MSP business in the process. Insurance Manager enhancements give partners a structured, automated way to assess readiness, track obligation drift, and move from policy review to action with less manual effort. Clearer attestation views and flexible timeline navigation reduce the chance of missed compliance steps, while the profile fix removes a friction point that was blocking routine account management.

How to Access It

The program profile fix is live now in Tentacle and is automatically applied. No action is required.

Early access features are available to eligible customers. Contact product at product@cytracom.com to enable these features for your account.

Telivy now retrieves partner statistics, security findings summaries, and breach data more efficiently across account sizes. These performance improvements reduce slowdowns and timeouts for partners managing large or complex client environments.

What's New

• Partner statistics now load faster across agencies, improving responsiveness when reviewing partner-level data.
• Security findings summaries now process large applications more reliably without timing out or running out of memory.
• Breach data now responds faster when partners review scan results and related security information.

How to Access It

These updates are live now in Telivy and are automatically applied. No action is required.

ControlOne now provides clearer portal feedback during IPSec connector edits and faster ways to find routing policies and firewall rules. These updates reduce configuration friction and make day-to-day policy management easier across admin workflows.

What's New

• Renaming IPSec connectors no longer shows false read-only warnings in the ControlOne portal, reducing confusion during network security configuration changes.
• Search and filtering are now available in the Policy-Based Routing (PBR) and firewall admin sections.
• Partners can now locate routing policies and security rules by company, criticality, and ID, making large policy sets easier to manage.

How to Access It

These updates are live now in ControlOne and are automatically applied. No action is required.

Telivy now gives partners a clearer path from vulnerability discovery to remediation. Improved CVE guidance helps partners focus patching effort on the right applications and devices, while risk prioritization updates, asset criticality scoring, and expanded reporting make it easier to identify the findings that need attention first.

What's New

• CVE remediation now identifies the correct application to patch when a vulnerability affects components embedded in multiple products.
• Actionable remediation guidance now appears alongside CVE findings directly in the dashboard, reducing the need to consult external advisories.
• The Risk view dashboard now sorts CVE findings by risk priority score (RPS) by default and includes unified tabs for faster triage.
• Inline Accept and Resolve controls are now available in the Risk view dashboard, helping partners manage vulnerability decisions without switching views.
• Partners can now accept or resolve individual vulnerability findings directly in the Risk tab, keeping remediation workflows consistent across Findings and Dashboard views.
• Per-device patch status is now visible for each CVE vulnerability, so partners can verify which devices have been remediated and prioritize the ones still outstanding.
• A new Asset Criticality Service scores assets based on personally identifiable information (PII) signals and device role, with support for manual overrides.
• QBR and CSRA reports now include a "Top Critical Assets & Why" section, giving partners a structured view of high-priority assets for client audits and reviews.
• Mobile-exclusive CVEs for iOS and Android no longer appear on desktop devices, eliminating false positives for Windows and macOS endpoints.

Why You'll Love It

Partners managing vulnerability programs can now move from finding to fix with less guesswork. More accurate remediation targeting helps patching effort go to the right application, per-device patch visibility shows what still needs work, and risk priority scoring helps teams focus on the most important findings first. Asset criticality and report updates also give partners stronger context for client conversations, audits, and reviews without manual preparation.

How to Access It

These updates are live now in Telivy and are automatically applied. No action is required.

UCaaS Desktop now provides a more responsive desk phone calling experience for users who place calls from "My Team." Calls begin without the previous delay, helping users move from contact selection to active call handling more quickly.

What's New

• Calls now route to the desk phone immediately when users select "Use Desk phone to make calls" under "My Team."
• A previous 5-second delay in the call initiation process has been removed, improving responsiveness during desk phone calling.

How to Access It

This update is live now in UCaaS Desktop 26.26.1 and is automatically applied where supported. No action is required.

Telivy now keeps agents up to date automatically across agencies, improves vulnerability detection accuracy, and resolves several reporting and navigation issues across security views. These updates reduce manual administration, cut down on false-positive CVE alerts, and make device, Microsoft 365, Dark Web, and Google Workspace Security data easier to review.

What's New

• Agent auto-updates are now enabled by default for all agencies, so new and existing agency configurations stay current without manual intervention.
• Common Vulnerabilities and Exposures (CVE) detection is now more accurate for a widely used document and design platform component, reducing false-positive alerts on patched installations.
• Version-string normalization is now consistent between storage and query time, preventing erroneous CVE alerts caused by mismatched version formats.
• Phantom installer version strings for the same platform component are now filtered out, reducing repeated false-positive CVE entries in vulnerability reports.
• The Network Security tab now shows the correct scan completion status on Windows devices when operating system version data is missing, rather than incorrectly displaying "Not started."
• The Devices search bar in the Inventory > Network section now filters the device list as expected.
• The industries dropdown in the assessment creation modal now displays and functions correctly.
• Microsoft 365 policy compliance checks are more accurate, and the "Admin consent required" check no longer flags compliant settings as non-compliant.
• Dark Web timeline year links now populate the breach table for the selected year.
• Google Workspace Security summary tiles now show totals across all accounts rather than only the current page of results.
• Google Workspace Security account table sorting now works correctly for all sortable columns.
• The CIS Controls Passing progress bar on the Overview tab now stays within its column.

How to Access It

These updates are live now in Telivy and are automatically applied. No action is required.

UCaaS now gives users more direct access to account security settings with a new multifactor authentication (MFA) self-service widget. Android mobile updates also improve core workflows across Contacts, Recents, Dialpad, Messaging, Voicemail, and Profile, while a dialing fix makes calls to numbers with a "+" prefix more reliable.

What's New

• The MFA self-service widget is now available in UCaaS, allowing users to view and configure their MFA settings at any time without waiting for a login prompt.
• Android Contacts has been refreshed for Early Access partners with improved search across names, numbers, emails, and addresses.
• Android contact details now include recent call history and a new button for adding contacts quickly. (Early Access)
• The Recents tab on Android now includes a segmented control to toggle between All and Missed calls. (Early Access)
• Android Recents now includes filters for incoming, outgoing, missed, and group calls. (Early Access)
• The Android Dialpad now shows unique contact entries by phone number, pre-populates the last dialed number without auto-dialing, and includes a messaging shortcut. (Early Access)
• Android Messaging now reduces unnecessary prompts by delaying room creation steps until needed, focusing input on room names, and clearing the screen cleanly after a thread is created. (Early Access)
• Voicemail management on Android now includes a standard share icon and a new edit mode with checkboxes for mass deletion. (Early Access)
• The Android Profile tab now has a cleaner layout with a dedicated "My Primary" number category, updated icons, and repositioned call strategy controls for consistent display across device sizes. (Early Access)
• Android calls to phone numbers with a "+" prefix now connect reliably.

Why You'll Love It

The MFA self-service widget gives users more control over account security and reduces the need to wait for a login prompt to manage settings. Android Early Access improvements make core mobile workflows easier to navigate, whether users are managing contacts, reviewing recent calls, composing messages, checking voicemail, or updating profile settings. The dialing fix also improves call reliability for international-format numbers that include a "+" prefix.

How to Access It

The MFA self-service widget is live now in UCaaS and available to all users with no action required. The Android call reliability fix is included in Android 26.6.2 and is automatically applied where supported. Android UI improvements across Contacts, Recents, Dialpad, Messaging, Voicemail, and Profile are available in Early Access through the UCaaS platform. Use the Managing Early Access Features instructions to get started.

App/Play Store Release Notes

Android 26.6.2 improves mobile call reliability for numbers with a "+" prefix. Early Access updates also refresh Contacts, Recents, Dialpad, Messaging, Voicemail, and Profile for a cleaner Android experience.