Telivy now provides cleaner, more reliable alerting by preventing duplicate alerts for the same security finding, restoring typo-squatting email notifications, and improving access to alert history. Partners can also acknowledge or resolve alerts directly to keep recurring findings from generating repeated helpdesk activity.

What's New

• Partners can now acknowledge or resolve alerts, marking findings as actioned and preventing the same alert from firing again.
• Alert deduplication now prevents multiple alerts from being created for the same security finding, such as identical Common Vulnerabilities and Exposures (CVEs) on the same host.
• Email notifications for typo-squatting domain detections are now delivered reliably, restoring alert coverage for this category of security finding.
• Alert history pagination now works correctly, giving partners full access to alert history without missing records.

How to Access It

These updates are live now in Telivy and are automatically applied. No action is required.

UCaaS now improves messaging reliability after service plan changes, gives Android users clearer feedback when network issues affect calls, and refreshes the Android login experience. These updates help reduce communication disruption and make mobile authentication more straightforward.

What's New

• SMS messaging now works reliably after an account moves from one service plan to another, preventing plan changes from interrupting user messaging.
• The Android app now notifies users when a network connection error occurs during a call, making call failures easier to understand.
• The Android login screen has been refreshed with an updated design and simplified flow, making authentication faster and easier for mobile users.

How to Access It

These updates are live now in UCaaS and are automatically applied where supported. No action is required.

ControlOne now provides more accurate portal navigation, clearer firewall rule management, and updated bridge security. These improvements reduce confusion during day-to-day portal use while keeping bridge deployments current with DNS security patches.

What's New

• Bridge DNS security has been updated with patches for recently disclosed vulnerabilities, helping keep ControlOne bridge deployments current with security best practices.
• Inactive devices now display correctly when partners select "View device details" from a reporting or audit event, without requiring partners to manually change the inactive device filter.
• Deleting the last firewall rule for a company no longer shows a misleading read-only mode warning in the portal.
• Delinquent companies now appear in the company picker, so partners can navigate to those accounts as expected.
• Configuration backup cleanup now runs correctly, preventing outdated backup records from creating unnecessary database storage growth.
• Support account views now show the correct portal experience when reviewing partner account configurations.

How to Access It

These updates are live now in ControlOne and are automatically applied where supported. No action is required.

Telivy now gives partners broader browser security coverage, clearer accepted-risk tracking, and more flexible collaboration on assessments. Firefox data is now included in browser risk analysis, vulnerability details are easier to prioritize, and a new Risk Register helps partners track accepted risks, review dates, compensating controls, and audit history in one place.

What's New

• Firefox browser history, installed extensions, and saved passwords are now collected on Windows and macOS, expanding browser risk coverage across leading desktop browsers.
• Common Vulnerabilities and Exposures (CVE) details now include Exploit Prediction Scoring System (EPSS) scores, helping partners prioritize remediation based on exploitation likelihood.
• CVE detail views are now consistent across all vulnerability sources, making risk assessment and remediation planning easier to follow.
• The dashboard now includes a "Due for Review" widget that shows risk decisions nearing review or overdue.
• The new Risk Register tab compiles accepted risks, compensating controls, review dates, and audit history in one place.
• Assessments now support multi-user sharing, allowing partners to invite teammates to view or collaborate on specific security assessments without changing broader role assignments or ownership.
• Saved password scanning for Chrome version 137 and later has been restored using the Windows Key Storage Provider, giving partners visibility into Chrome-stored credentials on supported devices.
• Chrome password decryption is now more reliable when API calls are slow or time out.
• Personally identifiable information (PII) scanning has been improved for South African ID numbers and common identifier variants across countries.

Why You'll Love It

Partners managing mixed-browser environments now have broader, more reliable browser risk data across Chrome and Firefox without additional configuration. The Risk Register and "Due for Review" widget help partners stay ahead of audit cycles by showing accepted risks that need attention, while multi-user assessment sharing makes it easier for teams to divide security review work without changing role assignments or assessment ownership. CVE detail improvements also make it easier to prioritize remediation based on consistent context and exploitation likelihood.

How to Access It

These updates are live now in Telivy and are automatically applied where supported. No action is required.

UCaaS now provides a more consistent mobile call experience, with network error notifications on iOS and Android and an updated iOS Active Call Screen for Early Access partners. A Chrome extension click-to-dial improvement also restores expected mobile routing, helping partners stay connected no matter where they work.

What's New

• The iOS Active Call Screen has been updated for Early Access partners with a modern interface and improved controls for mute, hold, transfer, and conference.
• The iOS mobile app now notifies users when a network connection error occurs during call setup, reducing confusion when calls fail to connect.
• The Android mobile app now notifies users when a network connection error occurs during call setup, reducing confusion when calls fail to connect.
• Chrome extension click-to-dial now routes calls to the mobile app as expected when calls are initiated from the browser.

Why You'll Love It

Mobile call handling is now smoother and more transparent for partners and their users. Network error notifications on iOS and Android make call setup issues easier to recognize, while the updated iOS Active Call Screen brings key call controls into a cleaner mobile experience. Chrome extension click-to-dial improvements also help keep browser-to-mobile calling workflows reliable.

How to Access It

Network error notifications and Chrome extension click-to-dial improvements are live now in UCaaS and are automatically applied where supported. The updated iOS Active Call Screen is available in Early Access through the UCaaS platform. Use the Managing Early Access Features instructions to get started.

App/Play Store Release Notes

Network error notifications on iOS and Android make call setup issues easier to recognize. The updated iOS Active Call Screen adds a modern interface with improved controls for mute, hold, transfer, and conference.

ControlOne now gives partners clearer site configuration visibility, more flexible record review, and a smoother Teleport search experience. The Zones page identifies site zones assigned to bridges, admin columns can be resized to show more detail, and Teleport search now filters reliably as partners type.

What's New

• The Zones page now displays a visual indicator for site zones assigned to bridges, making active zone assignments easier to identify even when devices are not connected.
• Admin section columns in the ControlOne portal are now resizable, allowing partners to adjust table views and review device or user details without opening each record individually.
• The Teleport page search field now retains input as partners type, restoring live filtering and making zone searches more reliable.

Why You'll Love It

Partners managing multiple sites can now identify bridge zone assignments at a glance rather than cross-referencing configuration records. Resizable admin columns reduce repetitive navigation by showing more detail directly in table views, while the Teleport search improvement removes a daily friction point from zone lookups.

How to Access It

These updates are live now in ControlOne and are automatically applied where supported. No action is required.

UCaaS now helps partners keep PSA tickets current with AI-generated call notes, while improving call recording accuracy and outbound caller ID consistency. These updates reduce manual ticket work and give partners more confidence that recordings and caller ID details reflect the settings configured for each account.

What's New

• PSA integration now creates ticket notes automatically using AI-generated call transcriptions and summaries, reducing manual data entry after calls.
• PSA ticket notes now update as new call data becomes available, giving support teams more current context in each ticket.
• Call recording now reflects each account's configured recording list, preventing unexpected recordings and helping partners support client compliance requirements.
• Outbound caller ID names now stay consistent with the name configured in the PBX portal, reducing discrepancies caused by carrier caller name handling.

Why You'll Love It

AI-generated PSA call notes help partners keep helpdesk workflows moving with less manual effort and more complete ticket context. More accurate call recording behavior helps partners support compliance requirements across client environments, while outbound caller ID consistency reduces confusion when users place calls.

How to Access It

These updates are live now in UCaaS and are automatically applied where supported. No configuration is required.

ControlOne now gives partners clearer license consumption details directly on the Users page, making it easier to understand agent license usage without leaving the portal. A portal access improvement also ensures users see the right experience based on their permission level.

What's New

• License usage counts are now displayed on the Users page, showing how many users are consuming agent licenses.
• Partners can now review agent license consumption directly in the portal, making it easier to manage allocations and identify overprovisioning.
• Users without partner tenant admin permissions now see the correct portal views for their access level rather than being redirected incorrectly.

Why You'll Love It

License visibility on the Users page removes guesswork from agent license management, helping partners stay on top of consumption and optimize allocations. The portal access improvement also gives each team member the appropriate experience when they log in, regardless of permission level.

How to Access It

These updates are live now in ControlOne and are automatically enabled. No action is required.

Crosswalk Review gives partners a faster path through multi-framework compliance assessments by mapping completed answers from one framework to related controls in others. Partners can reduce repetitive questionnaire work, keep compliance data more consistent, and move more efficiently across overlapping regulatory requirements.

What's New

• Crosswalk Review is now available to Early Access partners in Telivy.
• A new overlay highlights potential control mappings across compliance frameworks, so partners can review suggested matches before applying them.
• Partners can accept or reject suggested mappings and apply completed answers to additional frameworks rather than re-entering them manually.

Why You'll Love It

Crosswalk Review helps partners manage clients with overlapping compliance requirements more efficiently. By mapping answers across frameworks, partners can reduce duplicate effort, keep multi-framework assessment data consistent, and shorten the time needed to move from one compliance program to the next.

How to Access It

Crosswalk Review is available in Early Access through the Telivy console. Use the Enable Early Access Features instructions to get started: Enable Early Access Features

UCaaS now gives support teams clearer messaging context, more automated AutoTask integration documentation, and a more reliable Android call experience. Desktop messaging improvements help agents choose the right channel, PSA enhancements reduce manual call logging, and Android updates improve call answering and active call controls.

What's New

• The Desktop "from" dropdown now shows a visual indicator for internal-messaging-only values, helping support agents distinguish internal channels from external ones.
• The shared SMS inbox now shows which internal user responded to a message, making conversation ownership easier to track when multiple contacts share the same phone number.
• AutoTask integration now automatically creates call log notes with detailed call metadata, keeping support records complete without manual logging.
• Android users can now answer incoming calls without unlocking the screen, restoring expected call availability when the device is locked.
• AutoTask integration now supports configurable ticket creation settings for Early Access partners, including field customization and workflow toggles.
• Call metadata is now automatically attached to selected PSA tickets when a call ends for Early Access partners, giving support agents richer context for each interaction.
• The Android Active Call Screen has been refreshed for Early Access partners with modern UI elements and more accessible controls for mute, hold, transfer, and conference.

Why You'll Love It

Clearer Desktop messaging indicators reduce the risk of sending internal messages through external channels, while shared SMS identity details make team conversations easier to follow. Automated AutoTask call logging helps support agents spend less time entering call details manually, and enhancements add more flexibility and context to ticket workflows. Android improvements also make call handling more reliable, with a lockscreen fix for incoming calls and a refreshed Active Call Screen for a more modern mobile experience.

How to Access It

Desktop messaging improvements, shared SMS identity details, automated PSA call log notes, and the Android lockscreen call-answering fix are live now in UCaaS and are automatically applied where supported. The refreshed Android Active Call Screen, PSA call metadata attachment, and configurable ticket creation settings are available in Early Access through the UCaaS platform. Use the Managing Early Access Features instructions to get started: Managing Early Access Features

App/Play Store Release Notes

The updated Android Active Call Screen delivers a modern interface with improved controls for mute, hold, transfer, and conference, making mobile call handling easier and more consistent.